Bilingual Customer Support Cover Letter

I submit this application to express my sincere interest in the bilingual customer support position.

Previously, I was responsible for end-to-end” support for the documentation process for an assigned market through the review, analysis and negotiation of cash management legal documentation as well as the facilitation of negotiation arising in all phases of the legal process.

Please consider my experience and qualifications for this position:

• Maintain a high level of confidentiality of customer/client sensitive information confidential
• Skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills
• Proficiency in relevant computer applications
• Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime
• Positive, professional attitude and phone etiquette
• Articulate with excellent communications skills
• Demonstrate proficiency with MS Office and data entry
• Provides service in Italian, and English

I submit this application to express my sincere interest in the bilingual customer support position.

In my previous role, I was responsible for assistance and technical support for NPR’s suite of software products, primarily via com ticketing system, phone, and social media groups.

My experience is an excellent fit for the list of requirements in this job:

• Review pricing-related customer deductions and issue accurate credit memos
• Review and price customer orders for an assigned geographic region
• Communicate with customers, sales representatives, and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
• Work closely with graphics services to process custom print orders
• Work closely with the internal departments to keep customer information updated and accurate
• Produce translations from English to Spanish and Spanish to English
• Monitor general inbox used by department for customer communications
• Assemble manuals for customers and sales representatives

I am excited to be applying for the position of bilingual customer support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for administrative assistance and support to the Legal and Hearings Units; provide assistance in the redaction of graphic sexual materials, photocopying and mailing of legal and hearing documents as required.

Please consider my qualifications and experience:

• Provides service in French, and English
• Proven record of previous similar employments (call centre, call logging, helpdesk or support…)
• Advanced Computer skills with a strong interest in IT (hardware, networks, MS Windows, Microsoft Office, Print Setup, Internet Explorer…)
• Hotel Reception or Restaurant Experience
• Micros Fidelio Products
• Provide Property Management Systems (PMS) Support and related products to our customer base
• Strength / comfort with Microsoft, Outlook, Excel, SharePoint and Microsoft Access
• Fluency in French – verbal and written (some translation skills / experience would be an asset)

I submit this application to express my sincere interest in the bilingual customer support position.

In the previous role, I was responsible for operational and maintenance production support for Treasury Management applications (e.g., ACH, Bill Pay, eDeposit, Positive Pay, Treasury Net, etc.).

Please consider my qualifications and experience:

• Sales experience and strong customer support orientation
• Some online marketing experience, e-business/commerce would be an asset
• Performance will be reviewed 3-5 months after training, testing, and evaluations have been completed
• Fast typist
• Remains calm and professional under pressure or stress
• Attention to detail and strong documentation skill
• Computer and network security experience
• Provide exceptional customer service by taking, expediting and following up on customer orders, returns, credit memos, debit memos, and failed invoices for an assigned geographic region

I would like to submit my application for the bilingual customer support opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for industry-leading Data & Application support for Trading and Feeds customers in Japan using Thomson Reuters applications and products.

My experience is an excellent fit for the list of requirements in this job:

• Assist management in preparing memos and customer correspondence
• Serve as a back-up to other department personnel
• Provide additional department support as needed
• Excellent verbal and written skills in both Spanish and English, necessary for communication with internal and external customers
• Experience producing written translations (Spanish to English, English to Spanish)
• Shift work on a rotational basis (including weekends)
• Successful completion of in-house training program or other approved program
• Experience in Return, Post Market Surveillance and Customer Support databases