Customer Service Representative Bilingual Cover Letter

In response to your job posting for customer service representative bilingual, I am including this letter and my resume for your review.

In my previous role, I was responsible for input on product knowledge; work with supply chain to ensure product availability or alternatives when applicable for all assigned customers using the business defined programs and instructions.

Please consider my qualifications and experience:

• Speak conversational Spanish
• Proficiency in both Spanish and English
• Patient and friendly attitude to assist customers
• Taking inbound calls to assist customers
• Comfortable working with a variety of desktop applications, internet browsers,and emailing clients
• Professional, responsive and courteous phone presence
• Cordial and patient demeanor in heated situations
• Experience in Microsoft Office Products (Word, Excel, Powerpoint)

I submit this application to express my sincere interest in the customer service representative bilingual position.

In my previous role, I was responsible for patient Support to CVG & RTG businesses in following areas, but not limited to: product/technical knowledge and process expertise, Coordination of Patient Orders with Customer service as it relates to CVG & RTG business; Patient & Healthcare professional’s education and support on our devices and therapies that is accurate, thorough and timely.

My experience is an excellent fit for the list of requirements in this job:

• Successful completion of the Customer Service Assessment
• Previous work experience with verbal and written communication in both English and Spanish
• Proficiency utilizing Microsoft Office (Word, Outlook, Excel)
• Valid driver's license, auto insurance, and personal vehicle to use throughout the work day (mileage compensated)
• Fluent in Korean is considered an asset
• A results and detail-oriented professional, with exceptional verbal communication skills
• Knowledge of lubricant product applications is an asset
• Bilingualism in the French language

I would like to submit my application for the customer service representative bilingual opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention(Note that products may include parts whole goods or product related services.).

My experience is an excellent fit for the list of requirements in this job:

• Process competitive activity reports
• Process custom print requests for the Graphics Department
• Serve as back-up to other Customer Service Representatives
• Assist in handling special requests
• Experience in a call center enviornment
• Identify and escalate opportunities
• Interact with a computer and communicate with customers, leaders and co-workers
• Preferred medical call center environment

I am excited to be applying for the position of customer service representative bilingual. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for sales solutions to customers and converts leads to appointments within the Home Improvement business • Addresses customer inquiries and questions over the telephone or internet in Spanish as well as English in a professional manner.

My experience is an excellent fit for the list of requirements in this job:

• Receives inbound phone calls from individuals seeking social service referrals
• Performs outbound calls to ensure quality of referrals provided
• Conducts structured interviews to narrow down the team database so appropriate referrals are provided to callers
• Regularly audits current database entries to ensure organization information is up to date
• Researches Internet for community organizations and events to expand database entries
• Identifies and communicates resource gaps in the database
• Schedules transportation to doctor's appointments for select company members
• Performs concierge services such as updating addresses, searching for covered providers, requesting ID cards, setting appointment, and quotes co-pay amounts for a select population of company members

I submit this application to express my sincere interest in the customer service representative bilingual position.

In the previous role, I was responsible for support for high profile and high touch accounts with complex requirements though positive interaction via various communication channels such as voice, email, internet chat and social media for inquires related to marketing needs, technical questions, product specifications, orders and inventory.

Please consider my experience and qualifications for this position:

• Moderate to Advanced use of Word, Outlook, and Excel
• Manage a high volume of incoming and outgoing phone calls
• Experience in a customer service or call center environment preferred
• Adaptable and able to get things done under pressure with tight timelines
• Customer service aptitude with excellent listening, analysis and problem-solving skills
• Strong keyboard skills and system navigation experience
• Exceptional oral and written communication, keyboard, and system navigation skills
• Seeks assistance on non-routine matters