Client Services Cover Letter

I would like to submit my application for the client services opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for strong finance and accounting leadership on cross-functional units consisting of key players within the finance leadership organization as well as external stakeholders.

Please consider my qualifications and experience:

• Can quickly learn to do things they've never done before
• Dives in to get things done proactively
• Is perceptive and practical
• Takes in a lot of different kinds of input and quickly and effectively sorts out what to do about them
• Thinks systematically and establishes elegant processes and solutions
• Enjoys juggling multiple things at the same time and has excellent skills in prioritizing and moving through a variety of different tasks in a day
• Has high empathy, likes helping others and naturally establishes rapport with people
• Is passionate about learning, ambitious, seeks out direct feedback, invests in self-improvement

I submit this application to express my sincere interest in the client services position.

In the previous role, I was responsible for leadership, vision and direction to the Finance IT services organization to ensure it will contribute to the Finance organization achieving its goals.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Good understanding of key digital media external market trends and evidence of capitalising on them to drive revenue and margin growth
• Experience of market leading practices in content curation, multiplatform distribution and commercialisation of audiences, most likely gained from working with leading players in this field
• Comfortable with driving change within external client and internal teams
• Sufficient communications impact and gravitas to command respect and trust with senior clients
• Understanding of key drivers within the air travel industry and the relevance of travel media services for passengers, airlines and brand partners
• Experience of audience media consumption trend analysis, insight development and usage to develop growth opportunities
• Broad understanding of configuring SSL VPN devices using Checkpoint, Cisco ASA/VPN, Juniper or Sonic-wall
• Solaris/Linux hands-on knowledge

I submit this application to express my sincere interest in the client services position.

Previously, I was responsible for on-going accounting and finance support related to handling unique and/or non-routine transactions, recommending software solutions and troubleshooting problems, tracking sales and payroll tax, and other bookkeeping tasks.

My experience is an excellent fit for the list of requirements in this job:

• Is intellectually curious, is interested in concepts and ideas, reads, looks to understand the why behind the different elements of the work
• Reliable transportation to FIS office in Geneva, IL
• Flexibility to work a non-standard shift
• Proficiency in Microsoft Office and Adobe
• Interest in career in global trading
• A professional network in the Atlanta, GA metropolitan area
• Business Acumen to learn/pick-up Service Lines and Delivery Models that are new to him/her
• Extensive knowledge of carrier products and services

In response to your job posting for client services, I am including this letter and my resume for your review.

In the previous role, I was responsible for support to the Local Finance Organization on issue resolution and perform front line troubleshooting both on going and during month end close.

Please consider my experience and qualifications for this position:

• Consistently pleasant and receptive phone manner and personal interaction
• Strong computer skills include Microsoft CRM, Word, Excel, Outlook, Power Point, Publisher and Access
• Technology acumen to adapt to multitude of technology based systems (Epic, WillPlace)
• Monitors and analyzes usage reports to identify outreach opportunities for Account Managers
• Provides backup support when Account Managers are traveling
• Good understanding of the finance industry, players, and roles
• Significant demonstrated experience from a client service environment, managing development and delivery of multiple services to clients and growing revenue
• Specific knowledge of media products, services and associated rights, pricing and contracting , both with clients and suppliers of services

Please consider me for the client services opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for regional strategic and operational guidance/subject matter expertise to the National Office group with regards to Automotive Finance client servicing.

Please consider my experience and qualifications for this position:

• Good problem solving skills and attention to detail.Problems are technically or administratively varied and require the collection, interpretation and analysis of data from diverse sources
• Familiarity with SalesForce or other client relationship management software
• Basic understanding of investments, the various markets and tools used in wealth management
• Expertise with software applications
• Identify and escalate unresolvable problems to the Engineering team for further investigation and resolution
• Develop technical support documents for clients and Client Services staff that explain and provide guidance for the use of product/program features
• Document problems in a timely manner in order to maintain a record of accurate, precise problem symptoms and their resolutions
• Monitor assigned cases and maintain complete and accurate documentation of client interactions and case updates in the appropriate tracking system