Client Services Representative Cover Letter

I submit this application to express my sincere interest in the client services representative position.

In the previous role, I was responsible for medical and scientific information about Merck Animal Health companion animal products to veterinarians from companion animal practices and/or pet owners, as needed.

My experience is an excellent fit for the list of requirements in this job:

• Skills – tracks and looks to develops own strengths and weaknesses
• Able to lift up to 20 pounds, bend, stoop, sit at desk for extended periods of time, and to physically move about from building to building
• Flexible, can work in different shifts and global time zones for meetings and calls
• Excellent verbal and written communication skills including a professional and diplomatic demeanor
• Proficient using standard office software such as Word, PowerPoint, Excel, Power Point
• Undertake UAT testing to reproduce and report issue to the development team
• Regularly update the knowledge base with new issues, procedures, planning
• Proficient in Microsoft Windows and Office suite of applications

I am excited to be applying for the position of client services representative. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for and collects information ensuring systems are both updated and noted with the appropriate level of detail.

Please consider my experience and qualifications for this position:

• Escalate Software Malfunctions and interact with development team
• Good English and communication skills (verbal and written)
• Mandarin Level (client facing role)
• Troubleshooting of production issues on client trading systems - GUI installed on Windows, backend processes
• Requires experience and knowledge in a strong customer support environment
• Practical experience of at least one of FX, Interest Rate Swaps and/ or Exchange traded Interest Rate and bond products
• Excellent computational skills such as MS Excel
• Basic knowledge of central clearing, in particular SwapClear would be advantageous

I would like to submit my application for the client services representative opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for ongoing analysis of reports, performance and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business.

Please consider my experience and qualifications for this position:

• A strong scientific background, preferably in the biological sciences
• Experience working within reinsurance or insurance environment, preferred
• Administrative Assistant, Customer Service experience PREFERRED
• Canadian Securities Course (CSC) or Investment Funds Institute Course (IFIC) would be an asset
• Basic understanding of Microsoft applications
• Enter orders into the appropriate system insure compliance with all Pricing and Discount policies and SOX requirements
• Generate and analyze regular and ad hoc reports for management, sales representatives and/or channel partners
• Document policies and procedures based on expertise in specific

I submit this application to express my sincere interest in the client services representative position.

Previously, I was responsible for information regarding medical benefits by reviewing systems, assisting participants with general questions and referring callers/case to appropriate resources.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Professional designation or working toward a designation such as FLMI
• Firm understanding of COLI/BOLI products is preferred
• Experience with COLI plan designs
• Flexible with and adaptable to change and multiple demands
• Multi-language skills an advantage
• Understand the client business and technical environment
• Provide technical support to the client’s operations
• Make sure an incident is resolved in due time in case of technical environment issue, ensure that Service Level Agreements are met

Please consider me for the client services representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for accurate and professional service to MGAs, brokers and policyholders by telephone, mail or e-mail including, but not limited to, the following activities: Answering client inquiries & provide accurate information about BMO Life Assurance products.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• General Wizardry with Microsoft Excel (formulas, pivot tables, etc)
• Insure high level of customer satisfaction
• Handling multiple chats and to respond to customer inquiries through e-mail, chat and/or phone
• Respond to escalated partner/customer issues
• Provide feedback and quality assurance on processed cases, including helpful insights and analysis to improve first contact resolution rates and response times
• Working in faced paced, rapidly changing environment while maintaining professionalism with customers and internal audiences
• Educate customers/partners on resources available and promote the self-service tools
• Perform onboarding for internal and external parties related to operational policy and process