Client Services Director Cover Letter

I submit this application to express my sincere interest in the client services director position.

In my previous role, I was responsible for managerial and strategic guidance to the development of Epiq's best practices for Client Services as well as cross-functionally with eDiscovery business units;.

Please consider my qualifications and experience:

• Develop cross functional strategy for account retention and revenue growth for a broad solution set
• Establish new business opportunities with targeted accounts through networking, qualifying and closing techniques
• Support ongoing relationships with existing clients in service territory and up-sell new product and services matched with identified client needs and requirements
• Utilize Ecova resources to support and maintain consistent sales volume with current customer base
• Lead strategic account planning with clients
• Meet targeted personal gross profit goals as determined
• Leads executive business reviews with clients, work in coordination with the Client Service Management organization on execution against the client program
• Interact with several internal departments, including Sales Operations, Marketing, Client Services, and Solution Engineering

Please consider me for the client services director opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for centralized leadership of soft service delivery model and best practices to soft service professionals across the JLL IFM Account business (Matrix manager).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong IVR background related to scoping and estimating
• Effective cost center management and budgetary control
• Proven track record of leading change and meeting strategic objectives
• HSMAI CHDM Certification
• To ensure an exceptional standard of after care and customer service to existing I&C clients, maintaining the Company’s excellent reputation and client retention
• Understands the principles of Key Stakeholder Management and plans a contact strategy appropriate to each element of their stakeholder plan
• Uses language and style of communication appropriately and applies discretion when necessary
• Competent with the use of key business software (Outlook, Word, Excel and PowerPoint as a minimum set) and hardware (PC, smartphone)

I would like to submit my application for the client services director opening. Please accept this letter and the attached resume.

Previously, I was responsible for managerial and strategic guidance to the institutionalization of Epiq’s best practices for Client Services as well as cross-functionally with eDiscovery business units.

Please consider my experience and qualifications for this position:

• Effective and Efficient performance management of the team by managing top performers and coaching developing employees
• Acquiring and developing top talent, managing account distribution and Individual Development Plans
• Manages to metrics, key performance indicators, and sales cycle trends to ensure consistent activity needed to achieve goals
• Execute and manage to Ecova’s Sales Methodology
• Managed an end to end sales process on existing accounts
• Familiarity with strategic account management and experience negotiating large services contracts
• Effective communication and organizational skills at executive communication level
• Experience working with customer CRM software, Salesforce.com experience preferred

I would like to submit my application for the client services director opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for overall leadership of the Client Development & Sales function within assigned key account(s) to maximize the strategic sales effort across all B&V business lines.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrated knowledge of JavaScript and SQL
• Understand the client’s business, markets, competition and customers and articulate appropriate business solutions
• Own senior-level client relationships, including potential C-Suite relationships
• Contribute to the training of new Client and Sr
• From a financial management perspective, monitor project labor versus budgets, develop financial forecasts on a monthly basis, complete billing process, and contribute significantly to the development of annual business plans and revenue forecasts
• Develop new proposals for additional services and issue project change notices for added services in a timely fashion
• Co-author and track team progress against Work & Development Plans for direct reports, if applicable
• Maintain and enforce account team best practices and processes as developed by the Executive Director, Client Service

I submit this application to express my sincere interest in the client services director position.

Previously, I was responsible for management level support and guidance to strategic account team regarding program and process improvement and administration objectives.

Please consider my experience and qualifications for this position:

• Demonstrated skill in evaluating feasibility or practicality of ideas and options
• Transformational leadership style and experience
• Advanced client relationship management knowledge and abilities
• Process improvement and methodology driven organizational development
• Cultural reformation influencer and enabler
• Consultative and/or solution sales experience
• Troubleshooting and resolving complex customer issues
• Collaborating across multi-disciplinary internal teams