Client Support Representative Cover Letter

In response to your job posting for client support representative, I am including this letter and my resume for your review.

In the previous role, I was responsible for technical support to accomplish: end device installs, configuration changes, end device system upgrades (to include Windows 10 Operating System upgrades), and advanced troubleshooting on communication problems, application problems, internet operation and access questions, virus assistance, hardware and/or software implementation or integration problems, and /or additional problems or requirements.

Please consider my experience and qualifications for this position:

• Maintain strong relationship with Marketing and PR departments to ensure all customer interaction (email, social networking, and phone) is spoken with one accurate voice
• Possess expert knowledge of organization's product on all platforms
• Mentor Tier 1 support agents
• Identify and draft additional improvements to internal and external documentation
• Previous customer service experience in a call center setting
• High School Diploma (College coursework in a business related field preferred)
• Data entry/typing skills – 35 WPM or better
• Maintains strong working knowledge of all internal and network processing systems and software Regulation E and Visa or MasterCard processing timeframes and regulations

I submit this application to express my sincere interest in the client support representative position.

Previously, I was responsible for guidance and take part in root cause analysis, leverage test environments to recreate/investigate issues, and system smoke testing during release windows.

Please consider my qualifications and experience:

• Proficient in computers working with computers Microsoft Office products
• A background in service and administration of client accounts is preferred
• Overall understanding of the work environment and process, with working knowledge of the organization and intermediate level of technical skills is a requirement
• HDI Analyst certification advantageous
• Previous experience working in commercial lending or business banking role preferred
• General understanding of back office operations
• Familiarity with the Electronic Funds Transfer (EFT) industry, Regulation E and Regulation Z
• Be highly motivated and eager to learn

Please consider me for the client support representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for first level support to all faculty, staff and students resolving and troubleshooting day to day hardware, software, mobile device, email, and operating system issues.

My experience is an excellent fit for the list of requirements in this job:

• Resolve moderately complex issues on behalf of clients in support of dispute resolution processing
• Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input
• Performs maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4
• Computer skills with experience in Microsoft Office and Salesforce.com preferred
• Knowledge of employee benefits and/or insurance
• Certifications (MS Excel Certified, Certified Treasury Professional)
• Trouble shooting and analytical background
• Build positive and productive relationships with key partners to help ensure continued business growth

Please consider me for the client support representative opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for customer support for online banking including: troubleshooting mobile devices and browser issues related to online banking.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Familiar with phone systems
• Assist in the development, maintenance and updating of detailed functional and technical design documentation
• Provide system level and UAT testing for new patches, minor and major version releases, document test results, and work with client and product development to amend deficiencies
• Experience and passion for great Customer Service
• Pleasant personality- Service minded and congenial
• Previous Experience with both Sales force and billing/invoicing
• Prior experience in a medical office or laboratory setting
• Strong knowledge of laboratory tests

In response to your job posting for client support representative, I am including this letter and my resume for your review.

In the previous role, I was responsible for extensive troubleshooting to resolve issues specific to digital products, including but not limited to browser, computer and device troubleshooting.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proficiency in computers with Microsoft Office
• Knowledge of loan origination process
• Secondary market processing
• Card industry experience, product support, client services, case load management
• Supporting all new and existing products and services offered by Card Services and client service teams by being able to quickly assist with client issues or questions regarding all products and learn the new FI Branded Apps/CardValet product and other applications as needed
• Back up and assist the TAG team with other product or service cases as time allows and log and track all cases and tasks in our tracking tool
• Previous card industry experience
• Experience in case load management