Guest Service Representative Cover Letter

In response to your job posting for guest service representative, I am including this letter and my resume for your review.

In the previous role, I was responsible for technical leadership ensuring adherence to governing regulations and Standard Operating Procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Stay abreast of hotel selling strategies and any marking promotions, coupons, and discounts
• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing and assembling welcome amenities
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data

I would like to submit my application for the guest service representative opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for guidance to associates on policies and procedures, best practices and standard operating procedures, etc.

Please consider my experience and qualifications for this position:

• Cross training into the housekeeping and laundry areas so that assistance can be provided as needed
• Arrange accommodation and transportation for customers and visitors
• Meet and greet instructors, students and visitors upon arrival to the campus, maintain visitor record
• Assist students with campus services including medical needs and provide information on local amenities and attractions
• Restock tea, coffee, fruits, snacks and water for customer lounge and employee lounge
• Print and distribute daily simulator schedules
• Manage contractor and ensure high standard delivery of after-hours reception services
• Oversees all Guest Service associates (Service Desk, Cashiers, Baggers and Cart Runners)

I submit this application to express my sincere interest in the guest service representative position.

In my previous role, I was responsible for support for personnel located in the Fisher House, and Navy Lodge by providing transportation to and from the Fisher House to the Hospital.

My experience is an excellent fit for the list of requirements in this job:

• Understands the key points to communicate for a Graduate Arrival experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Process group reservations, education programs, global reservations, ticket upgrades, while accurately processing monetary transactions
• Accommodate lost children and parents
• Accept and log lost and found items

I am excited to be applying for the position of guest service representative. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for assistance and information on product clinical requirements and sample accessioning processes within their scope of expertise in accordance with official Standard Operating Procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Remain stationed at assigned post until all guests have exited the park
• Provide excellent guest service to guests and ambassadors
• Work as part of a team to increase productivity
• Job functions to include handling collection efforts of all in-house balances
• Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities
• Periodic tours of the property to ensure the property is meeting brand standards
• Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
• Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities

I am excited to be applying for the position of guest service representative. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for information on eligibility requirements, application processes and procedures, status of financial aid application/awards and required additional documentation.

Please consider my experience and qualifications for this position:

• Utilizes leadership tools (ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, Guest Service OPPS Manual, ) through leadership opportunities
• Oversees Guest Service activity to ensure a positive guest experience and team environment
• Communicates department priorities to Guest Service team and delegates responsibilities
• Ensures Guest Service cleanliness, maintenance, and sanitation
• Presents themselves as a manager, takes ownership of guest needs utilizing LAST
• Determines where Guest Service staff is needed throughout the day and directs them to that location to maintain efficient Guest Service operations
• Communicates tardiness and absences through effective use of CSR Shift Report
• Holds associates accountable for non-compliance with Guest Service and store policies