Guest Services Manager Cover Letter

Please consider me for the guest services manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for information to guests regarding park pricing, attractions, special offers, and other pertinent information.

Please consider my experience and qualifications for this position:

• Strong working knowledge of various computer software such as Microsoft Office and Social Media (Salesforce preferred)
• Experience managing a large department other manager level talent
• Good communication skills, both verbal and written in Chinese and English
• Comprehensive knowledge of Top Accounts for the Hotel, DC markets, trends and all hotel rates
• Comprehensive knowledge of personal computers and various property specific applications, such as Opera, Word, Excel, Outlook, Internet, Call Accounting, On Command, Key card and guest response systems
• AED/CPR certification (training available)
• Be proactive in meeting goals
• Identify and employ new ideas that will keep the guests engaged

I submit this application to express my sincere interest in the guest services manager position.

Previously, I was responsible for technical systems and software support for modification, implementation, or conversion of business systems supporting the merchant services offering.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Excellent Complaint Handling skills
• Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA)
• Essential knowledge of hotel operations
• Extensive knowledge of Sydney
• Experience in Guest Services and/or Concierge is an asset
• Proven abilities in training and motivating team members
• Meet and greet clients and visitors and provide assistance through the service based on their needs
• Manage the booking system – including booking all future and same day reservations, cancellations and/or amendments to bookings as per the clients requests

Please consider me for the guest services manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for mentorship in the reconciliation of various systems utilized and their integration to the systems in the corporate environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Follow the principles of managing by example, to maintain contact with clients, customers, and associates
• Promote teamwork within unit
• Enjoy engaging with residents
• Maintains a safe, secure, and healthy environment for our residents
• Solid communication, organization and leadership skills
• Strong interest for the industry, food and beverage and cultural events
• Act as a role model and a champion of The Golden Rule instilling a climate of cohesiveness within the department
• Previous Supervisor/Manager experience in FO

I would like to submit my application for the guest services manager opening. Please accept this letter and the attached resume.

Previously, I was responsible for executive oversight of outsourced technology services which provide design, development, testing, and technical support services for the National Pricing System, a key component within a suite of pricing systems and tools (~$5MM in annual fees, ~60+ FTEs).

Please consider my qualifications and experience:

• Solid skills in Guest Experience
• To perform this job successfully, an individual should have vast knowledge of Database software
• Considerable knowledge of the companies’ products and business operations to help resolve guest inquiries
• Working knowledge of management practices and tools (e.g., call center software, ticketing software
• Contact center 24x7 environment during peak seasons
• College or university studies in hotel management
• Properly thaws, mixes, proofs, and bakes products bakery product
• Prior experience providing customer service to a wide variety of clients

I would like to submit my application for the guest services manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for overall direction and analysis for the Student Financial Services Office computer systems and programs; recommend enhancements to existing systems/programs to maximize efficiency and effectiveness.

My experience is an excellent fit for the list of requirements in this job:

• Coordinate, audio visual and equipment requirements requested by the client
• Be a custodian of the Flex brand, ensuring all communications are consistent with guidelines
• Opera and Microsoft office knowledge
• Experience in International Hotel chain is an advantage
• Experience working in a luxury Hotel/Resort in a Guest Services department
• Proven record of people leadership skills, with empathy and caring approach
• Hawaii experience is an added advantage
• Given the significant responsibilities of this role, it is essential that this role be filled on a full-time basis only