IT Help Desk Technician Cover Letter

In response to your job posting for IT help desk technician, I am including this letter and my resume for your review.

Previously, I was responsible for basic help desk support related to hardware, software, network connectivity, email and application support.

Please consider my qualifications and experience:

• Work independently, volunteer and take ownership of problems and projects, and work in a fast-past noisy environment
• General knowledge of enterprise networking
• Familiarity with basic networking concepts such as TCP/IP, internetworking, Wi-Fi, and VPNs
• Familiarity with basic user configurations such as logins and passwords
• Familiarity with iOS and Android devices
• Excellent communication skills for dealing effectively with internal and external customers
• Directly related work experience to support above responsibilities
• Active computing environment certification

I would like to submit my application for the IT help desk technician opening. Please accept this letter and the attached resume.

Previously, I was responsible for remote support for hardware such as keyboards, hard drives, desktops, laptops, printers & ATMs.

Please consider my qualifications and experience:

• Web programming experience (JavaScript, VBScript, HTML, PHP, C, C++, CSS, XML, and SQL) preferred
• Knowledge of Ethernet Switching, IP Routing, BGP, MPLS, Spanning Tree, Dense Wave Division Multiplexing (DWDM), Domain Name Servers (DMS), and RFC2544 Ethernet Testing
• Demonstrates integrity and respect for people and opinions
• Resolve, document and track end-user incidents
• Communicate complex business concepts in writing and verbally
• Identify systems problems or limitations and implement a method to correct the issue
• Install equipment, machines, wiring, and/or programs to meet specifications
• Prioritize work and manage multiple tasks at one time

Please consider me for the IT help desk technician opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for level 1 help desk support for all hardware, software, and ancillary office equipment including projectors, phone systems, printers, and multi-function devices.

My experience is an excellent fit for the list of requirements in this job:

• Experience providing IT support in a military environment
• BS/BA in IT, Computer Science or relevant field
• Have some knowledge of the warehouse management (Astro) and order management systems (Gemini)
• Knowledge of Rockwell Automation's FactoryTalk Software
• Experience or knowledge of computers and hardware
• Knowledge of PLCs (Programmable Logic Controllers)
• Image and configure desktop and laptop computers for end-users
• Performs professional-level analysis, evaluation or research applying basic concepts, practices, theories of areas within information systems

I am excited to be applying for the position of IT help desk technician. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for first level IT support for CraftWorks corporate and restaurant users • Responsible for imaging troubleshooting and repair of all team member peripherals including but not limited to office printers, cell phones, iPads, laptops and desktops.

Please consider my experience and qualifications for this position:

• Knows and applies the fundamental concepts, practices and procedures of information systems
• Plan and Execute -- Executes plans (e.g., action steps, timelines) to accomplish objectives
• Produce Results -- Initiates decisive, timely action to address important issues
• Network+ (CompTIA)
• MCP with networking essentials course is strongly preferred
• Experience with answering phone calls is preferred
• Customer Service/Relations
• Understanding of LAN and Networking concepts preferred

I am excited to be applying for the position of IT help desk technician. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical support for network connectivity, both hard-wired and wireless; involving network interface and cabling to the wall jack.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrate a professional and courteous demeanor
• Perform IT technical service desk / help desk support to end users
• Troubleshoot and diagnose user issues, escalating where appropriate, and using resources efficiently
• Process trouble tickets and maintain documentation
• Take ownership of calls and inquiries logged with Service Desk and update the end user/appropriate contact on a regular basis
• Respond to user requests for support involving hardware, software, network connectivity, user access and passwords
• Experience in working with ticketing software to create, escalate and maintain documentation
• Experience supporting user requests for support involving hardware, software, network connectivity, user access and passwords