Help Desk Support Cover Letter

Help Desk Support Cover Letter

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15 Help Desk Support cover letter templates

What to include in a Cover Letter
1
Company Address
2
Salutation
3
Compelling Details
4
Respectful Closing

How to Write the Help Desk Support Cover Letter

97685 Roy Pike
Douglaston, TX 68106-4717
Dear Brooklyn Lesch,

I would like to submit my application for the help desk support opening. Please accept this letter and the attached resume.

Previously, I was responsible for users with information, guidance, and instruction on use of desktop and portable computer hardware and software.

My experience is an excellent fit for the list of requirements in this job:

  • Handling escalations from technicians on staff
  • Work with App/Dev resources in the troubleshooting and reporting of end user experiences
  • Has reached a level of proficiency with corporate applications deemed acceptable by management
  • Experience with general hardware and software issues
  • Proficient in applications such as E-Mail clients and office applications
  • Proficiency with MS Office productivity tools
  • High level of enthusiasm, persistence and self-motivation
  • Do patch rating for servers/workstations as per Microsoft Security Bulletin released on every Patch Tuesday

Thank you for your time and consideration.

Sincerely,

Emerson McKenzie

Responsibilities for Help Desk Support Cover Letter

Help desk support responsible for support to end users on Company IT-related hardware and software including (but not limited to): desktop and laptop computers, office peripherals, office and production applications and equipment.

Demonstrable understanding of ITIL incident management including upholding SLAs and communication to end users
Experience in use of Service Desk telephone and ticketing management software
Creation and assignment of work orders
Maintain Footprints system so that work orders are completed in a timely manner
Perform follow-up on work orders to confirm issue resolution
Provide client support and 1st level technical issue resolutions via E-Mail, phone and other electronic medium
Identify and correct or advise, on operational issues in client computer systems
Perform creation of new accounts using company provided third party applications

Help Desk Support Examples

Example #1

Example of Help Desk Support Cover Letter

8284 Roob Cove
West Ignacia, NM 43154
Dear Morgan Bergstrom,

I would like to submit my application for the help desk support opening. Please accept this letter and the attached resume.

Previously, I was responsible for end-user instructions to client on hardware and software use and application and how to fix computer peripherals associated with Caesar Vision product.

Please consider my qualifications and experience:

  • IT expertise clients (Linux, Windows, MAC OS)
  • Thorough knowledge of Linux operating system
  • Fundamental knowledge of Ubuntu servers/computers
  • Familiarity with Active Directory, Admin.net, SharePoint, IT Ticketing systems
  • Understanding of basic system administration tools and procedures
  • Technical High School Diploma or University Student in an IT Technical career
  • Accurate documentation of trouble tickets
  • Basic local area network knowledge

I really appreciate you taking the time to review my application for the position of help desk support.

Sincerely,

Casey Bailey

Example #2

Example of Help Desk Support Cover Letter

9351 Hagenes Mills
South Sharla, ME 95522-1366
Dear Riley Rolfson,

In response to your job posting for help desk support, I am including this letter and my resume for your review.

In my previous role, I was responsible for in-person and remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

My experience is an excellent fit for the list of requirements in this job:

  • Requires basic knowledge of hardware and software troubleshooting methods
  • Microsoft Windows 7, Windows 8 and Windows 10 desktops and laptops
  • Microsoft Active Directory, Exchange Server and Windows Server
  • Mobile phone devices (BlackBerry, iOS, Android)
  • Windows VPN, Mac VPN Configuration and Administration
  • Mac OSX installation and configuration Office for Mac
  • Various Printers, scanners, some fax services
  • Maintain complete confidentiality and discretion at all times

Thank you for considering me to become a member of your team.

Sincerely,

Ryan Shields

Example #3

Example of Help Desk Support Cover Letter

229 Louise Vista
Hackettland, DE 80744-5506
Dear Zion Klein,

I am excited to be applying for the position of help desk support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

  • Experience in customer support or call center support
  • Strong in Microsoft suite of product
  • Detailed knowledge of technical aspects of the rolling stock / depot
  • Demonstrated Leadership experience / Excellent people management skills
  • Demonstrated excellent communication, planning and organizational skills
  • General knowledge and understanding of the Six Sigma process
  • Knowledge of RAMS standard and norms
  • Experience with FRA relations

Thank you for taking your time to review my application.

Sincerely,

Justice Waters

Example #4

Example of Help Desk Support Cover Letter

747 Gleason Wells
Lake Elfrieda, GA 81716-5180
Dear Tyler McKenzie,

Please consider me for the help desk support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for tier I and II IT troubleshooting services such as, maintaining, installing, repairing and modifying computers/mobile devices (SIPR, NIPR, CENTRIX, etc.) and their associated business software.

My experience is an excellent fit for the list of requirements in this job:

  • Fluent with Win7 OS
  • Experience setting up iPhones and Android phones
  • Certification in A+ preferred
  • Strong experience providing courteous and accurate technical support to end users
  • Diverse background in technology
  • LAN/WAN integration knowledge
  • Solid foundation in Internet technologies
  • Knowledge of Microsoft DHCP, DNS, and Active Directory

Thank you in advance for reviewing my candidacy for this position.

Sincerely,

Tatum Kuhic

Example #5

Example of Help Desk Support Cover Letter

8115 Jonathon Shoal
Princechester, AZ 96752-4051
Dear Tatum King,

I submit this application to express my sincere interest in the help desk support position.

In the previous role, I was responsible for field support services to customers in solving problems incurred in the installation and/or operation of hardware/software products.

Please consider my qualifications and experience:

  • Monitor Service Desk tickets
  • Experience using BMC Remedy problem management tool preferred
  • Able to interact well with other technical teams
  • Familiar with Section 508 compliance
  • Experience with Office Products, Internet Explorer, and Windows
  • Account administration, password reset experience.Search Jobs US
  • Prior Helpdesk experience is strongly preferred
  • Installs, configures, and maintains Windows desktop systems/workstations in an R&D laboratory environment

Thank you in advance for taking the time to read my cover letter and to review my resume.

Sincerely,

Indigo Ankunding

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