Manager, Customer Insights Cover Letter

In response to your job posting for manager, customer insights, I am including this letter and my resume for your review.

Previously, I was responsible for effective support and analysis to Group Treasury, Canadian Banking Finance, and other bank areas on matters regarding securitization issues.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Lead a variety of research projects across multiple lines of business
• Partner with key stakeholders to translate their questions into research methods and plans
• Demonstrate thought leadership by proactively identifying and initiating new research opportunities and listening engagements
• Identify and implement new research methods and tools to continually improve the value of Customer & Market Insights within the organization
• Explore unchartered territory and develop better ways to solve existing problems
• Background in qualitative and quantitative research methods
• Customer-obsessed and relentless in leveraging insights to inform the right decisions
• Proven track record of influencing and inspiring cross-functional peers and senior leaders by generating and implementing new ideas

I submit this application to express my sincere interest in the manager, customer insights position.

In my previous role, I was responsible for direction, guidance and support to members of the Canadian Business Banking teams and, as required, customers and business partners by:.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Be familiar with and a fan of NPS, other customer experience metrics
• Proven experience building and maintain the full NPS System (strategy, measurement, closed loop)
• Previous experience taking a collaborative and patient approach to gaining consensus in a global, matrix organization
• Able to lead without authority
• Insatiably curious - always looking to understand the why
• Adept in drafting, executing, and analyzing surveys, conducting face-to-face interviews, running virtual roundtables to solicit customer feedback, recruiting participants for market research studies, and communicating results
• Able to take customer, competitor, and market insights and weave them into critical sales and marketing deliverables (e.g., battle cards, launch plans, market analyses, playbooks)
• Exceptional verbal/written communication, listening, and presentation skills

I am excited to be applying for the position of manager, customer insights. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for direction and guidance to Canadian and international line management, Global Transaction Banking and other compliance officers.

Please consider my qualifications and experience:

• Working knowledge of RSI (Retail Solutions)
• Perform ad-hoc, deep dive analysis
• Be a good listener, able to respond to results and consumer research
• Be an excellent communicator, both verbally and in writing
• Be able to work well with a wide range of people from different parts of the business
• Be able to manage different projects at the same time
• Be energetic and passionate about the Quill.com brand
• Be organized and methodical

I would like to submit my application for the manager, customer insights opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for financial leadership in reporting and analyzing relevant trends, highlighting variances and making sound business recommendation to Canadian and International stakeholders.

Please consider my experience and qualifications for this position:

• International OPU experience
• Participation in 2-3 big product launches
• Be the trusted shepherd of the customer voice, building trust with our Product Management & Product Marketing organizations by advising them on the business cases and requirements that will enable them to build and market better products
• Serve as program manager for our customer-driven ideation platform, the IdeaExchange, proactively identifying opportunities for improved processes and future growth and innovation
• Demonstrate thought leadership by proactively identifying and initiating new opportunities for capturing customer feedback, including adoption of new technologies like AI
• Utilize our world-class global listening programs to understand customer priorities, pain points, and technology investment strategies
• Create breakthrough, creative incentive and engagement programs to reward and recognize the employees and Community members that contribute and respond to product feedback
• A passion for understanding the consumer and the sales force

I am excited to be applying for the position of manager, customer insights. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for a holistic view of the customer and industry and share relevant insights to identify business opportunities and actionable recommendations.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Polished interpersonal skills, coupled with strong presentation and communication skills
• Strong organisation and analytical skills
• Open-mindedness and future-orientation
• Knowledge of or experience with ethnographic research methods
• Bringing staff closer to our consumers
• B2C and B2B customer insights industry experience
• Maintains positive and can-do attitude and approach to work
• Fluency in English, fluency in an additional language is preferred