Operations Staff Cover Letter

I would like to submit my application for the operations staff opening. Please accept this letter and the attached resume.

Previously, I was responsible for guidance to borrowers about loan details and next steps including introduction of the Loan Specialist to ensure a smooth transition of the file from the Loan Originator to the Loan Specialist.

Please consider my experience and qualifications for this position:

• Expert knowledge managing and configuring marketing analytics systems (Google Analytics, Adobe Analytics)
• Experienced and/or willingness to learn and demonstrated track record for learning with key CRM systems (Microsoft Dynameics, Salesforce, Marketo, Eloqua and/or Tableau)
• Certification for marketing automation, marketing analytics or CRM platform
• Previous experience with marketing technologies as we are just building out our stack
• Basic understanding of loans
• Demonstrate initiative to want to learn the loan process
• Comfort in a fast-paced office environment
• General working knowledge of lending regulations such as Reg B, TRID, Reg Z and HMDA

I am excited to be applying for the position of operations staff. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for input on new Retail and Consumer loan products, Credit Policy and regulatory responses.

My experience is an excellent fit for the list of requirements in this job:

• Open and/or close the branch
• Operate within given signing authority limits on approvals on checks, deposits, cashier’s checks, wire transfers
• Ruby and Chef are the cornerstones of our operation
• Knowledge of company policies and procedures and corporate structure
• Knowledge of relational databases, understanding how they relate, data integrity, data types, indices
• Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption
• Understanding of the Financial Industry and the different characteristics between financial products that are commonly traded by individual investors
• High stress environment

I would like to submit my application for the operations staff opening. Please accept this letter and the attached resume.

Previously, I was responsible for guidance to borrowers about loan details and next steps including introduction of the Loan Specialist, in order to ensure a smooth transition of the file from the Loan Originator to the Loan Specialist.

My experience is an excellent fit for the list of requirements in this job:

• Comprehension of multiple investor guidelines
• Proficient computer skills focused on Microsoft Office applications, including Microsoft Excel
• Experience with balancing transactions
• Knowledge of mortgage loan terms and products
• Prior experience performing loan maintenance
• Prior insurance or property tax experience
• Prior Loan Experience
• Experience with loan documents and lending regulations

I am excited to be applying for the position of operations staff. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for operational support to Mortgage Loan investment professionals relative to new Commercial Loan underwritings.

Please consider my experience and qualifications for this position:

• Strong knowledge of Fannie Mae and Freddie Mac Guidelines
• Robust knowledge of DU/LP
• Active Listening, reading comprehension, writing, communicating effectively, critical thinking, complex problem solving, time management and customer service
• Previous knowledge or experience with mortgage servicing
• Basic experience and skills with Microsoft excel
• Experience and comfort with Word and Excel
• Knowledge of lending regulations such as Reg B, TRID, Reg Z and HMDA is preferred
• Knowledge of Sabre and travel booking

In response to your job posting for operations staff, I am including this letter and my resume for your review.

Previously, I was responsible for clear guidance to the team, including vendor teams, regarding issues with Loan Set-Up, Welcome Kit, Loan Estimate, Change of Circumstances, T-docs clearance, Closing Disclosure, Closing Package, Closing calendar, VVOE and LRR, etc.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Contribute to the operational vision, identify and champion internal / external best practices and ideas to improve execution and operational excellence
• Demonstrate mastery of the intricacies of interactions and dynamics in global teams
• Be an expert in proactively using data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty
• Participate in, and oversee day-to-day operational tempos and rigor and have responsibility to coordinate activities for strategic business rhythms including Session II & Op Planning
• Work with Executive Leadership to establish vision and drive the operational strategy, quality strategy and organizational and resource strategy
• Above average organizational, oral and written skills
• Professional telephone manner using multi-line phone
• Prior loan or title experience