Rep, Customer Service Cover Letter

I would like to submit my application for the rep, customer service opening. Please accept this letter and the attached resume.

Previously, I was responsible for second level support on a variety of PC applications software and hardware, which typically include: Microsoft Office products, Outlook, Internet Explorer, Chrome, Firefox, Active Directory/Exchange user based, other network applications, printers and laptops.

Please consider my experience and qualifications for this position:

• Accurately update/maintain the Galahad system
• Work with operations, co-workers, scheduling, measurement, inspectors, and customers to reconcile custody transfer volumes
• Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close
• Responds to requests for product throughput analysis from various departments and customers
• Previous experience in a fast-paced Customer Service environment preferred
• Should understand supply chain interfaces thoroughly in order to identify issues and engage internal resources as appropriate to meet the changing needs of our customers
• Demonstrated intermediate computer skills in spreadsheets and word processing software
• Demonstrated abilities to be self-motivated and work well under pressure

I would like to submit my application for the rep, customer service opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for first line of support to job applicants/candidates and SJMCH hiring managers by answering basic questions related to HR function, job application/hiring process, policies, procedures and practices.

Please consider my experience and qualifications for this position:

• Review, analyze, report order history and applicable discounts
• Computer skills (Word, Excel, Office) - programs that will be used day to day
• Personal laptop/PC is preferred
• Point of contact for customer projects, specific needs, on-site meetings, job site issues, and administrative processes for assigned customers
• Coordinates internal resources, Sales, Orders, Technical Services, Scheduling and Credit and Collections
• Services assigned and unassigned customers with concrete delivery scheduling, jobsite issues, resource dispatching and account issues
• Develops and maintains relationships with assigned customer accounts
• Creates and processes job reports for assigned projects, including all mix design submittals

Please consider me for the rep, customer service opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for remote technical services to customers as may be required by a project utilizing a variety of tools including Microsoft Teams, Teamviewer and WebEx tools.

Please consider my experience and qualifications for this position:

• Experience using CRM preferred
• Web database experience preferred
• We have one class on January 15th and another on January 29th
• General knowledge of SAPSearch Jobs US
• Strong customer contact
• Track record of meeting KPI’s, Metrics and Goals
• Experience working customer service in a healthcare setting
• General revenue cycle knowledge

In response to your job posting for rep, customer service, I am including this letter and my resume for your review.

In the previous role, I was responsible for feedback and recommends updates to tools, job aids, scripts, and standard operating procedures as well as other communications and content.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• A bright and welcoming personality!
• Strong written, interpersonal, listening and verbal communication skills - effectively communicate program procedural information to patients, advocates, healthcare providers and pharmacists
• Ensure all customer help requests are followed up and closed out
• Monitor all ticket queues to ensure KPI’s are on track
• Escalate all issues outside of KPI’s
• Escalate all system issues in a timely manner
• Provide feedback to the team in relation to new issues and solutions
• Veterinary product knowledge is helpful

Please consider me for the rep, customer service opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for service and quality improvement and cost reduction recommendations •Software skills, including use of Microsoft Office software and web-based applications •Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment and meet varied work demands and deadlines •Ability to successfully complete required CPC new hire and recurrence technical training.

Please consider my experience and qualifications for this position:

• Overall understanding of the sales process from conception to completion
• Track record of successfully handling escalated customer interactions
• Able to work in an autonomous and entrepreneurial type environment
• Proactively seeks process improvements
• Customer Service Experience (ACE)
• Repeat Calls (24hr and 7 day resolution)
• Average Handle Time (AHT)
• A Customer Service background