Senior Support Associate Cover Letter

I submit this application to express my sincere interest in the senior support associate position.

Previously, I was responsible for technical support and service of desktop systems and software, including PC, laptops, MAC, printers, VOIP and digital phones, mobile devices, user account administration and remote connectivity.

Please consider my experience and qualifications for this position:

• Strong knowledge of Linux, OS level file system and network troubleshooting in an enterprise environment
• Experience installing, configuring, monitoring, and administering large Hadoop clusters, RHEL platforms and PostgreSQL/MongoDB/HBase servers, and prior experience of setting up web server with Nginx or Apache, and familiar with version control system (GIT preferred)
• Strong disaster recovery techniques including replication and backup
• A passion for learning new technologies and concepts
• Experience developing and managing contracts
• Sound financial management experience, including developing, monitoring and revising budgets
• Self-directed and accepts full responsibility for completing assignments and resolving issues
• Knowledge of and demonstrated proficiency in the use of the Microsoft Office suite of products (specifically Word and Excel) and electronic calendar systems (specifically Outlook)

In response to your job posting for senior support associate, I am including this letter and my resume for your review.

In my previous role, I was responsible for support for local and remote users with MS Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry, Android, and iOS devices, and Deltek applications.

Please consider my experience and qualifications for this position:

• Advanced understanding of cGMPs and regulations
• Advanced knowledge of upstream and downstream manufacturing
• Responds quickly and resolves problems related to technology usage
• Probes and uncovers customers underlying issues
• Can deliver just-in-time training over the phone
• Actively shares knowledge and offers assistance to team members
• Identifies and takes initiative to implement improvement opportunities
• Possesses insatiable appetite for learning, continuously pursues new learning that add value to the teams knowledge base

In response to your job posting for senior support associate, I am including this letter and my resume for your review.

In the previous role, I was responsible for systems Administration of the hardware and software on Sun Solaris and MS Windows desktops, laptops, workstations and servers residing on physical and virtual platforms for classified and unclassified environments.

Please consider my qualifications and experience:

• Interacts extensively with the field including management and agents, internal members of Marketing and Operations teams, Product Consultants, and other departments
• Strong knowledge of supporting both Windows desktops / laptops, Virtual Desktop Infrastructure, Apple products like Mac, iPhone and iPad Android based mobile devices
• Highly motivated, conceptual thinker who is able to work independently and within a team
• Working knowledge of Peopletracker
• Significant experience with cell culture process scale operations in a GMP regulated environment (media compounding, cell culture passaging, bioreactor operation, harvest operations)
• Significant experience with PAS X, Werum software for electronic batch records with some understanding of editing and validation
• Strong operations knowledge of cell culture and a broad understanding of related disciplinary areas in bioprocessing (harvest, purification, Drug Product operations)
• Level 2 or 3 Technical Support

I would like to submit my application for the senior support associate opening. Please accept this letter and the attached resume.

Previously, I was responsible for support, and troubleshoot issues on Windows 7 and Windows 10 PCs (laptops & desktops) and mobile devices (smartphones & tablets) running iOS and Android Operating Systems.

Please consider my qualifications and experience:

• Software QA
• Strong knowledge of the Windows OSes and Desktop platform, and working knowledge of the Windows Server platform
• Understanding of computer networking concepts and experience in troubleshooting network connectivity issues
• Working knowledge of MS Office, especially Excel, PowerPoint and Word applications
• Practical knowledge in programming or scripting, an added advantage
• Willingness to work in on-rotation shifts in order to support our global client-base
• Experience in tax preparation and support for accounting and tax applications
• Advanced knowledge of investigation technical writing and change control

I submit this application to express my sincere interest in the senior support associate position.

In the previous role, I was responsible for day-to-day technical support to local and remote employees for internal desktop systems software and hardware; Windows and MacOS.

Please consider my qualifications and experience:

• Strong knowledge of Oracle system administration
• Knowledge of virtual machines in Linux/Unix environments
• Demonstrated excellence in technical writing in the preparation of document templates, protocols and reports, presentations and/or other communications
• Thorough understanding of the technical principles, theories and concepts of technology transfer and the manufacturing of cell therapy or similar products
• Experience acting as a direct liaison between the Client and the Company
• Strong client relationship skills are essential
• Flexible and able to adapt to company growth and evolving responsibilities
• Relevant IT skills (able to work with Microsoft Office programs)