Technical Support, Senior Cover Letter

I would like to submit my application for the technical support, senior opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for operating system installation and ongoing administration for other Microsoft server products as needed.

My experience is an excellent fit for the list of requirements in this job:

• Experience dealing with large customers (Preferred) working on complex technical support issues
• Excellent presentation written, verbal, and interpersonal skills with a positive customer-centric attitude
• CM administration, stations, VDN, Vector, hunt groups, Softphone
• CM Servers S8800’s, ESS
• Loading software (system platform, templates), patching, backing up and faulting log files etc
• Experience with Linux at command prompt to copy and move files
• G450 Gateway experience
• IP phone experience

I am excited to be applying for the position of technical support, senior. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for end-user support with hardware, software, operating systems, and networking issues.

My experience is an excellent fit for the list of requirements in this job:

• Investigate issues as and when they occur, analyse, suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues
• Complete the necessary documentation to track and close support tickets and be on top of status updates to business users and management
• Drive continuous improvement opportunities event monitoring and alerting, automate the manual activities whenever possible
• Collaborate with business partners, third party vendors, and technology groups to facilitate the support process and work toward issue resolution
• Escalation of requests / incidents to the Production Support Manager as appropriate
• Collegiality – Is helpful, respectful, approachable and team oriented
• Customer Focus – Works to understand--even anticipate--customer needs, and delivers excellent quality and timely service
• Computer/technology Proficiency – Successfully uses multiple software programs independently

I submit this application to express my sincere interest in the technical support, senior position.

Previously, I was responsible for technology expertise and thought leadership with an emphasis on desktop & vdi technologies (Windows Operating System, Baseline productivity software, Security configurations, Backend infra to manage the desktop deployment, software packaging / deployment), and operational excellence.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience with running PowerShell scripts
• Understanding of various desktop operating systems such as Windows 7/8/10
• Understanding of networking concepts and terminology
• Working knowledge of AD/ LDAP/ OU’s and GPO’s
• Experience with deploying and maintaining Bitlocker / MBAM
• Experience in the use and support of productivity software such as Microsoft Office
• Excellent understanding of personal computers and peripherals
• Working knowledge of Microsoft Office Products such as Word, Excel, PowerPoint and Access

I am excited to be applying for the position of technical support, senior. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for support to achieve enterprise class execution of the windows server and end user operating environments within the Distribution Centers (DC’s).

Please consider my experience and qualifications for this position:

• Computer literate – Excel/Access/Word/Powerpoint
• Provide assistance with complex issues for less senior technicians and student workers.Serve as the team’s point of escalation for complex issues
• Software and image deployment experts.Working with the Desktop Engineers for software/image deployment, In-depth knowledge of VMware, SCCM and or Casper (depending on role)
• Collaborating with desktop engineer team for testing new hardware, software and other changes to the environment
• Development of tools needed for projects tools that will help automate tasks regularly performed by the team
• Coordinate with managers, team members and other departments as needed on projects
• Ticket queue management, prioritize and assign support request and incidents for assigned sites
• Help with process development and change, with the goal of streamlining workflow to ensure the highest level of efficiency is maintained for the team

I am excited to be applying for the position of technical support, senior. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for windows Server Operating System support and Intel hardware support running on various Intel hardware providers Incl.

My experience is an excellent fit for the list of requirements in this job:

• Capable of dealing with and managing others through rapid and constant change
• Experience providing and driving strategic direction and guidance to Technical Support teams and direct reports
• Fundamental understanding of business cycle
• Experience with VMWare, Cisco UCS, ISCSI, Xenserver, HyperV, Open Stack and Fibre Channel
• Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities
• Bachelor of Science in Computer Science, Information Systems, Computer Engineering, or related field or equivalent work experience
• Able to communicate and work closely with customers (both internal and external) on technical issues
• Able to support in-direct reports such as service provider and distributor’s engineers