Service Support Cover Letter

I am excited to be applying for the position of service support. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for technical support to customers by taking telephone calls on all product areas, providing information on documented problems, and resolving customer issues in primary support areas via telephone and email.

My experience is an excellent fit for the list of requirements in this job:

• Experience in troubleshooting complex system (software & hardware) problems
• Experience using test equipment for advanced diagnostics of system issues
• Demonstrated strong skill set with analytical and follow through skills
• Intermediate level of report writing skills utilizing Word and Excel
• Knowledge of electrical products
• Conscientious, service-oriented, multi-task oriented, relationship building, self-motivated and self-starter
• Provide technical assistance to customer facing support engineers
• Application and/or solution knowledge / support

In response to your job posting for service support, I am including this letter and my resume for your review.

In my previous role, I was responsible for excellent customer service by ensuring that support services are delivered to meet business partners’ needs and expectations.

My experience is an excellent fit for the list of requirements in this job:

• Fast learner, able to thrive in a rapidly changing, fast growth environment
• Experience in operative process management
• Significant experience in working on a strategic level
• Experience with healthcare information systems (clinical and/or financial)
• Maintains a positive attitude and provides constructive dialogue with respect to business strategies, direction and policies
• Broad base of experience in all phases of vehicle maintenance
• Exposure to Lean Six Sigma or 8D Software problem solving preferred
• Excellent people, communication (written and verbal), and strong leadership skills

I submit this application to express my sincere interest in the service support position.

In my previous role, I was responsible for general technical advice and guidance for targeting, technical approaches, information sources and operational considerations for all projects.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Third party product knowledge / support
• Be capable of fast and accurate data entry using Windows-based PCs
• Able to provide quality work
• Projects a positive image of self and store
• Highly organized and able to work in frantic, fast paced work environment
• High aptitude for software and web based technologies
• Able to interpret and understand written instructions, documentation and standards
• Able to type 45 WPM or faster

I submit this application to express my sincere interest in the service support position.

In the previous role, I was responsible for technical support to assigned customers by taking telephone calls on all product areas, providing information on documented problems, and resolving customer issues in primary support areas via telephone and email.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Reaching overhead
• Provide technical support to clinical labs and training centers
• Administrative duties, which include but not limited to
• Install system upgrades and support tradeshow activity
• Prior experience of elevator/escalator industry is an asset
• Advanced knowledge of electronics
• Significant professional experience in support and client relationship management
• Excellent communication skills, both written and verbal, with executive and functional levels of an organization

Please consider me for the service support opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for leadership to the solution GEO leads in resolving process and operation issues that impact customer support.

Please consider my qualifications and experience:

• Strong planning, prioritization, organization, and delegation skills
• Experience with a trouble ticket system, entering tickets, distributing tickets to Level 2 and 3 support personnel, and updating tickets until resolved
• Basic Windows Operating System configurations, including domain registration, basic networking configurations, printer configuration, network drive mapping
• Available for travel as needed, sometimes with short notice
• Ddesktop Windows Operation Systems (XP, Win7) and Mac OS
• Data, Data Networking, Telephony and voice transmission concepts
• Strong working knowledge of brokerage industry
• Prefer experience with Salesforce and Genesis