IT Technical Support Cover Letter

I would like to submit my application for the IT technical support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for a basic understanding of data center hardware and software technologies and best practices including network, storage, security, servers, mainframes, and cloud technologies.

Please consider my experience and qualifications for this position:

• Practical use of IT systems
• Be the focal point and owner of large account storage problem resolution
• Active Directory (user accounts, password resets)
• Service Desk Ticketing Systems (ServiceNow, ZenDesk, Spiceworks, Bomgar, GoToAssist, LogMeIn)
• Be able to communicate clearly and effectively with others, both verbally and in writing
• Knowledge of ITIL framework beneficial
• Experienced with a variety of IT concepts (networks, databases, operating systems)
• Have a friendly and polite telephone manner and should be able to work using their own initiative and show attention to detail

Please consider me for the IT technical support opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support for site / regional / global infrastructure, including local area network, wide area network, PBX, voice communications, servers, desktop systems, end-user assistance (help desk), and related technologies.

Please consider my experience and qualifications for this position:

• Specific focus to ensure that the platform is operating efficiently and that there are no performance or capacity issues
• Ensure that all house-keeping functions are fully documented and ideally (where appropriate) automated
• Produce Capacity and Performance Management KPIs to assist with the measurement of overall system performance and adherence to regulatory and client requirements
• Understand new requirements and translate to a Murex technical solution
• Assist in implementing software solutions around Murex MX.3 and other associated tools/interfaces
• Responsibility for assisting with the testing and deployment of software releases into production
• Capacity Management (preferred)
• Performance Management and Stress Testing (preferred)

I submit this application to express my sincere interest in the IT technical support position.

Previously, I was responsible for backend server support for Windows & Network solutions including standing up new servers and maintaining existing servers.

Please consider my qualifications and experience:

• Provide advice / support to the staff on Microsoft products COTS products and other application configurations
• Or external customers
• Install/Coordinate desktops and printer equipment installation for company locations
• A strong understanding and working knowledge of desktop hardware, operating systems and software
• A good understanding of network systems and protocols
• Enthusiastic personality and high level of energy
• Design, Develop, Test, Deploy, Revise and Maintain Microsoft Windows Images
• Understanding of Server OS, server based applications and how they interact with the server environment and user access

I submit this application to express my sincere interest in the IT technical support position.

In my previous role, I was responsible for oversight within Athletics through management of all software, computer, network and communications technologies utilized by the department.

Please consider my experience and qualifications for this position:

• Proficient in troubleshooting operating systems such as
• Proficient in troubleshooting application software such as
• Patience with frustrated users, maintaining professionalism under difficult situations
• Excellent oral communications and strong organizational skills
• Detail oriented, able to approach problems logically and able to prioritize responsibilities
• Well organized and able to prioritize and complete tasks without guidance or prompting
• SQL/XML/Visual Basic
• Responsibility for providing technical support for Murex MX.3

In response to your job posting for IT technical support, I am including this letter and my resume for your review.

In my previous role, I was responsible for local infrastructure support across a range of technologies, including network, voice and server.

Please consider my experience and qualifications for this position:

• System Monitoring Tools (preferred)
• Experience with OTC Client Clearing (preferred)
• Prefer working knowledge of Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, email and SAP software
• Working knowledge of server hardware troubleshooting
• Detailed working knowledge of HP server hardware
• Working knowledge of networking in an enterprise environment
• Working knowledge of storage management in an enterprise environment (NetApp and 3PAR)
• Working knowledge of VMware or another virtual environment