User Support Cover Letter

Please consider me for the user support opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for hardware/software support on desktops, laptops, virtual machines, printers, mobile devices and peripherals for over 5000 users.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of office software
• Exposure to ITIL best practices, an asset
• Able work as part of a team and independently
• Results-oriented with strong analytical skills and a proven creative approach to resolving incidents
• Dynamic and independent, able to learn quickly and motivated by new challenges
• Able to maintain effective relationships at all levels of the company
• Focused on the satisfaction of clients and respecting high standards of quality
• Integrity and professional ethics

I submit this application to express my sincere interest in the user support position.

Previously, I was responsible for iT support to the Fitbit end-user community, this includes all desktop computing hardware and software and peripherals.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Investigate root cause and determine solutions for escalated problems using standard triage and troubleshooting techniques, propose and test implementing changes to hardware and/or software
• Create documentation and host training sessions for team members to standardize knowledge and processes used by support staff
• General knowledge of policies, plans, procedures, products and regulatory requirements within mortgae
• SharePoint Site Collector Administrator
• Supporting End Users by resolving application incidents and answering how to questions
• MS Office Suite (Excel, Word, PowerPoint) Experience
• Requires knowledge of Adobe Robohelp and Framemaker
• Possess an advanced technical skill and knowledge in computer hardware, software networking systems in use at customer site

I submit this application to express my sincere interest in the user support position.

In the previous role, I was responsible for hands-on assistance to other IT Infrastructure teams to deploy or change software/hardware possibly outside of normal office hours.

Please consider my experience and qualifications for this position:

• Organized and disciplined in performing day-to-day duties
• Bilingual in written and spoken French and English
• Strong conceptual knowledge of heterogeneous computing environments
• Scripting and batch file writing are desirable skills
• In-depth PC hardware, installation/troubleshooting techniques and extensive peripheral device knowledge including Iphones, Printers, Lenovo and Dell computer hardware
• Maintain Help Desk tickets and routing
• Good working knowledge of Microsoft Windows, Windows 7
• Knowledge of computer networking or telecommunication skills

I would like to submit my application for the user support opening. Please accept this letter and the attached resume.

Previously, I was responsible for support to telecommuters /traveling staff in accessing office applications from home offices and remote locations via Virtual Private Network (VPN).

Please consider my experience and qualifications for this position:

• Excellent end user communication skills
• Technical knowledge of email and Internet services
• ITIL v3 certification or experience
• Requires strong customer service skills, independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles
• Team player in a fast paced, customer focused service department
• Assist in the Design, Implementation and documentation of solutions targeted for business purposes
• Assemble all necessary resources and engage third party resources, such as vendor support services and technical consultants, to assist in problem determination
• Create, catalog and continually maintain standardized images for all desktop systems

I would like to submit my application for the user support opening. Please accept this letter and the attached resume.

Previously, I was responsible for level 1 help desk support for all desktop hardware, software and ancillary office equipment including phones, printers, multi-function devices, video conferencing equipment.

Please consider my experience and qualifications for this position:

• Knowledge of one major Asian language and Asian culture and business practices
• Wireless devices such as aircards, cell phones, BlackBerries
• Travel as necessary to attend product training or support systems
• Mobile Handheld Devices
• Over 8,000 applications (including internally developed, productivity, computer OS systems, internet apps)
• Windows 7, 8 and 10 environment
• Some Active Directory administration
• Strong background in computer repair and support