Analyst, Application Support Job Description
Analyst, Application Support Duties & Responsibilities
To write an effective analyst, application support job description, begin by listing detailed duties, responsibilities and expectations. We have included analyst, application support job description templates that you can modify and use.
Sample responsibilities for this position include:
Analyst, Application Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Analyst, Application Support
List any licenses or certifications required by the position: ITIL, SSL, MCP, MCTS, V3, MCSE, V.3, NOSQL, DEV, PRPC
Education for Analyst, Application Support
Typically a job would require a certain level of education.
Employers hiring for the analyst, application support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Technical, Engineering, Education, Business, Information Systems, Computer, Information Technology, Technology, Science
Skills for Analyst, Application Support
Desired skills for analyst, application support include:
Desired experience for analyst, application support includes:
Analyst, Application Support Examples
Analyst, Application Support Job Description
- Support the delivery of IT projects, both through the implementation and post live support, ensuring consistency of delivery
- Submit Change requests for non-routine activities, implementations and work that may potentially produce and outage
- Coordinate the entire process of onboarding a new application with all impacted groups
- Test software for functionality and compatibility
- Establish relationships with business user departments, maintaining regular communication
- Maintain application vendor relationships
- Coordinate application procurement process, ensuring vendor compliance with non-disclosure agreements
- Stay abreast of licensing and pricing agreements
- Ensure application compliance to regulatory requirements
- Day to day support of the application platform
- Experience working with service delivery, environment preparation, and release testing
- Ability to timely execute tasks in low to moderately complexity and perform under management guidance and supervision
- Experience in participating in resolving client applications issues
- Sound knowledge of application support principles
- Basic knowledge of technical environment and applications supported within team
- Basic understanding of businesses supported
Analyst, Application Support Job Description
- Proposals for Application enhancements to meet changing Business environment
- Senior Stakeholder engagement to collect and document requirements
- Negotiation with Vendors to find the best viable option
- Other technology teams’ engagement and management to deliver Technical Application changes
- Other team members’ training, guidance and management to deliver large scale changes in the peak period of time
- Vendor engagement to negotiate possible solutions, get updates on the application release plans, identify root causes for any application issues
- Junior team members’ training, guidance and management
- Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support of production environments
- Driving the stability agenda, specifically focusing on the top six priorities, evergreen hygiene, front to back monitoring and functional health checks, increased automation, proactive capacity management and resiliency discipline
- MONITORING AND AUTOMATION – The candidate will be accountable for monitoring the application environment
- Experience in at least of the following technologies, including automation scripting
- Exposure to both Unix and Windows Platforms on OS level
- Varicent or Workday knowledge a plus
- Industry-specific training with In-depth knowledge of ITSM Incident, Problem, Change, Configuration and Availability Management System is a highly desirable asset
- Ability to participate in after hour support duties including on-call rotation
- Support of applications published through Application Virtualisation technologies, Microsoft RDS, Citrix (beneficial)
Analyst, Application Support Job Description
- Implementing change controls on the production estate
- Prepare and distribute release notes
- Ability to provide concise, technical reports to management upon request
- Provide on call or out of hours support as the business requires
- Responsible on adhering polices in Problem, Change, Request, and Incident management
- Responsible for Automation requests of application reports or feeds/system monitoring and other business process improvements
- Offers consultancy and hands-on support for the transition of new services into the production environment
- Works closely with peers at other regional offices around the globe
- Contributes in both Delivery and Operational improvement projects
- Identifies potential threats and mitigate risks, act as a guardian of production services and change procedures are followed
- Knowledge of the Microsoft SQL Server platform, including SSRS, SSIS, and SSAS
- Object oriented programming experience (VB, .Net, Java, is desired)
- May be called upon to perform production support or system rollouts on nights and weekends
- Expectation to join the on-call rotation within 6 months of joining the team, and ability to master our start of day workflow processes
- Ability to read/interpret programming/scripting language
- 2-3 years Client Support experience in an application support role within a corporate environment
Analyst, Application Support Job Description
- Eagerness to learn enough about whatever tools & tricks are needed to get the job done
- Develop and implement IT setup and configuration plan in timely manner
- Coordinate with 3rd party vendors to set up all IT at respective sites cancellation at the end of the jobs
- Implement all configurations and costs associated with job site setups in coordination with the project teams
- Work with MyShop coordinators to ensure all software and hardware gets procured in a timely and correct fashion
- Provide single point of contact for APAC professionals to escalate any PC or network problems with respective vendors
- Maintain and update the construction group regional intranet site
- Clearing/Settlement
- Troubleshoot and resolve workflow discrepancies
- Make critical decisions in the areas of analysis and problems solving
- Minimum of three + years in a production support management role within Financial Services Industry
- Experience with Wall Street in respects to both technical and functional aspects (Level 2) or all of Murex, Wall Street and ION applications (Level 1)
- Hands-on experience in data analysis SQL and MXML
- Good knowledge of FX, Credit and Interest Rate derivatives
- Experience working on distributed platforms (UNIX/Linux)
- Knowledge of Linux Server and database architecture including proficiency in writing/executing MySQL queries
Analyst, Application Support Job Description
- Incident Management/ Problem management / reduce incident resolution time
- Production ticket inventory management
- Production support integration into critical operational, technical and business units
- Operational reporting and SLA management
- Support continuity of business and disaster recovery capabilities
- Familiarity with html, Http, F5, xml, json, js, css, xslt etc
- Propose and implement enhancements to improve the features, security, performance and reliability of the Webserver environments
- Maintain documentation and validation processes to ensure adherence to company policies
- Collaborative and team focus
- Provide technical support to company user base on business systems
- Demonstrated strong problem solving skills to deal with the issues encountered across multiple applications within a complex environment
- Improvement focused – expect to be asked what Keizen means!
- 7+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing or supporting application hosted on Red Hat Linux servers (5.x), AIX in a large enterprise environment
- 7+ years hands-on experience in .Net technology
- 7+ years experience designing highly reliable/recoverable Windows-based solutions that address specific business needs and requirements
- Operating systems and applications Windows Server, SQL