Application Support Job Description
Application Support Duties & Responsibilities
To write an effective application support job description, begin by listing detailed duties, responsibilities and expectations. We have included application support job description templates that you can modify and use.
Sample responsibilities for this position include:
Application Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Application Support
List any licenses or certifications required by the position: ITIL, SSL, RHCE, PMP, V.3, MCTS, MCP, MCSE, DEV, V3
Education for Application Support
Typically a job would require a certain level of education.
Employers hiring for the application support job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Computer Science, Engineering, Technical, Education, Business, Information Technology, Graduate, Information Systems, Technology, Service Management
Skills for Application Support
Desired skills for application support include:
Desired experience for application support includes:
Application Support Examples
Application Support Job Description
- Develop strong relationships with other service personnel ensuring that issues are addressed in the most expedient and effective manner and that users are kept updated at all times
- Develop clear and accurate documentation to reflect up to date representation of the environment
- User queries/BSC
- Monitor Application Performance and Maintaining System Up Time
- Detect and Diagnose Code Related Issue
- Arranging with a Distributed team to Tackle Multi-Platform Issue
- Troubleshooting Customer Reported Software Bugs from External Support Team
- Continual Service Improvement activities
- Install and configure server software, necessary proxies, mirrors and other peripheral software
- Document application topologies, support functions
- MQ and Database/sql knowledge
- Experience supporting SQL Server Database applications
- Experience supporting applications developed with .NET/SQL Server 2005 Application Server
- Experience in .NET development, encompassing analysis, design and development of business applications using C#, ASP.NET, ADO.Net and Entity Frame Work, HTML, XML, JavaScript, AJAX and JQuery and versioning tools (eg
- Ability to manage and prioritize multiple issues
- Familiarity working with geographically dispersed teams
Application Support Job Description
- Be the point of contact for any grievances in the team
- Standardization of all Operation applications processes
- Identifying infrastructure performance efficiency barriers
- Assisting in post-implementation support focused on servers monitoring and performance
- Performing other tasks defined by all the Application Manager (typically within Technical Analysis)
- Ensuring that all incidents raised against the system are monitored and reported, to drive towards the improvement resolution time for all the OPS Applications
- Involving relevant stakeholders in technical problem analysis to ensure root cause and subsequent solution is correctly established and prioritised
- Ensuring that vendors’ delivered technical solutions are deployed in accordance with MLIT governance rules
- Ensuring that there is good communication with all stakeholders particularly with Service Design (Capacity Management), Service Transition (Change and Release Management) and working close with Service Operation
- Acting as entry point within the team for CSI Projects and for Change Management for Infrastructure related changes
- Provide escalated ticket/incident management for LCT supported applications will participate in defect management, issue tracking/trending
- Strong knowledge and understanding of the Mpower and MVEST applications
- Has a good knowledge of Microsoft Office applications Outlook, Word, Excel, Powerpoint
- Understanding of real time distributed application architectures and experience with message based protocols FIX
- Programming experience/development of small applications or tools
- 5+ Years of production support experience on Mainframe environment
Application Support Job Description
- For new developments, ensure technical training is completed for off shore support teams and any risks have been mitigated and properly documented
- Working with the development team throughout the development cycle to understand technical changes, review technical requirements and participate in HOAT (Hand Over Acceptance Testing)
- Provide superior customer service - resolving incidents raised by our users
- Create and enhance user documentation (How-To/FAQ/Wiki )
- Participate in system enhancement releases
- Adhere to SDLC standards and Change Management processes
- First and second line application support, resolving technical queries and communicating solutions directly to customers
- Prioritization and handling of incidents within SLAs
- Event planning, disaster recovery set-up and testing
- Appropriate, detailed escalation and bug reporting
- Well verse with Cobol, JCL, DB2 and VSAM, FileAid , ChangeMan, SORT and EASYTRIEVE
- Knowledge of the SQL syntax
- Nice to haves - Shell Script, Perl, VBA, Java, Business Objects, Experience in Financial Services, Knowledge of vendor products like Eagle Star/Pace, SmartStream-TLM and Sungard-Xamin
- Expertise in trouble shooting and resolving databae performance bottlenecks
- 3-5 yrs experience in Production Support / Enhancements
- Market Data Content Knowledge to effectively respond, investigate and follow requests, issues from end-users (e.g., traders and dealing room client management)
Application Support Job Description
- Working with vendors to investigate problems, maintain focus and bring incidents to timely conclusion
- Representing Vermilion to clients, exhibiting core corporate values and providing exemplary service
- Project work to complete customer installations and upgrades
- Occasional travel to client site (estimated 5%) to consult on and facilitate upgrade and installations
- Contributing to departmental initiatives and identification of opportunities for process improvement
- As part of the ASM Team, deliver against core business objectives and the target operating models
- Reporting directly to the regional ASM Manager, provide day-to-day application support within the assigned environments to a standard that meets or exceeds Operational Norms and Service Level Agreements
- Continually analyze service metrics to identify production resiliency improvement opportunities
- Fully participate in the creation and staffing of the support rotation to ensure adequate business support coverage 24x7x365
- Takes accountability for ownership and execution of all application related activities in the day to day operations of the Banks production applications related to the individual Product area
- Understanding of market data categories, , Equities, options, futures, mutual funds, fixed income
- Understanding of market data concepts, , Quotes, permissioning, level 1 quote and level 2 quote differences, basic structure of an order book, different types of markets
- Understanding of trading, buy, sell, short, call, put, spread
- FX trade processing system
- FX eTrading systems used in Asia (algos, executions, pricing)
- Asian sites FX users (Marketers, Traders, Middle Office)
Application Support Job Description
- Flexible working hours including
- Ad-hoc overtime
- Responsible for providing analysis for new features, functions and/or bugs for IT products
- Ability to remain patient and discuss technical concepts with non-technical customers, and deal with ambiguity, tight timelines and demanding constraints
- Author requirements specification documents that provide detailed and clear direction for software development, operations, and quality assurance teams to follow
- Ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment
- Develop technical expertise in technology and associated applications to understand the end to end transaction flows of applications across the production domain
- Liase with App dev teams to successfully deploy software releases in the production environments
- Provide technical assistance to the client's system users and interfaces with vendor
- Unlock system accounts
- Desire to investigate and resolve issue in the short term
- Interest in supporting trading systems
- Inquisitive personality
- Understand users needs and convert them to IT requirements
- SQL query performance tuning, development of extract and load procedures, monitoring procedures, data transformation procedures, stored procedures, triggers
- Strong in coordination, able to collaborate with other teams (client IT team, infrastructure team, L3 vendor support, ) across different seniority