BDC Representative (Business Development Center) Representative Job Description
BDC Representative (Business Development Center) Representative Duties & Responsibilities
To write an effective BDC representative (business development center) representative job description, begin by listing detailed duties, responsibilities and expectations. We have included BDC representative (business development center) representative job description templates that you can modify and use.
Sample responsibilities for this position include:
BDC Representative (Business Development Center) Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for BDC Representative (Business Development Center) Representative
Typically a job would require a certain level of education.
Employers hiring for the BDC representative (business development center) representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Computer, Management, Automotive, Business, General Education
Skills for BDC Representative (Business Development Center) Representative
Desired skills for BDC representative (business development center) representative include:
Desired experience for BDC representative (business development center) representative includes:
BDC Representative (Business Development Center) Representative Examples
BDC Representative (Business Development Center) Representative Job Description
- Must be flexible with scheduling, including nights and weekends
- Fast pace environment, must be able to meet call handling time and daily call goals
- Must have great phone and computer skills
- Responsible for developing, processing, managing, following up and tracking all dealership customers as it pertains to the specific department
- This individual completes all reports and administrative procedures required
- Follow up on unsold showroom traffic and chat inquiries
- Handle all incoming calls to the service department
- Maintains a general understanding of the repair process and explains the process to our customers
- Addresses customer concerns and issues or escalates them as needed
- Coordinates questions and issues with the appropriate department personnel
- Minimum of Undergraduate degree preferred
- Directs customers to the appropriate department or point-of-contact
- Ensures all service targets are met or exceeded
- Provides timely and accurate reports on service activities as needed
- Approaches, greets, and offers assistance or direction to any customer
- Provides electronic and phone customer service assistance
BDC Representative (Business Development Center) Representative Job Description
- Follows up after customer service visit to ensure customer satisfaction
- Maintains customer information into the designated software system
- Build rapport with customers to build a base of referrals to establish a robust customer network
- Conduct approximately 100 - 150 outbound calls to existing and prospecting service clients regarding maintenance reminders
- Identify and handle any unsatisfied clients throughout the retention process
- Receive inbound calls regarding client service needs and schedule appointments as necessary
- Follow up with future Toyota owners
- Assist the sales department with scheduling appointments
- Check Karma frequently and respond to customer inquiries immediately
- Learn and follow the scripting required by our process
- Enterprise software/hardware knowledge a plus
- Prior sales, call center, or BDC experience
- Willing to adapt to ever changing environment, technology, and processes
- Set appointments for clients to service vehicles
- Provide information on service incentives
- At least 1 year of Call Center experience required
BDC Representative (Business Development Center) Representative Job Description
- Study, learn and understand our maintenance we offer
- Establish personal goals that are consistent with the productivity requirements of the Dealership
- Meet and exceed daily goals and objectives
- Maintain accurate records of daily activities
- Make comprehensive notes in the dealership CRM reflecting all customer/prospect communications
- Check e-mail frequently and provide a quality lead response immediately
- Deliver messages intended for other departments promptly
- Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment
- Post scheduled appointments in tracking software
- Follow-up with service department to determine if the appointment was kept and what the outcome was
- At least 1 year of Telemarketing, Appointment Setting and Customer Service Experience
- Set sales/service appointments for customers and pair with sales/service advisor
- Previous call center or automotive experience is a PLUS
- Driven for results and goal oriented
- Must be comfortable working in front of a computer or on the phone
- Must be able to work with scripts and defined processes
BDC Representative (Business Development Center) Representative Job Description
- Outbound and inbound customer phone calls
- Determine each customer's needs by asking the right questions
- Set appointments for sales team and follow up to confirm
- Ensure a positive, best in class customer experience
- Introduce customers to sales team
- Enter customer information into CRM
- Make a high volume of outbound calls
- Communicate with clients via phone regarding automobile service and sales
- Set appointments for dealership visits and pair with service or sales advisors
- Prior Sales, Call Center, or BDC Experience Required
- Great Communication & Customer Service skills
- Strong Phone & Computer Skills
BDC Representative (Business Development Center) Representative Job Description
- Basic & phone computer skills
- Must be available to work Friday, Saturday & Sunday
- Prior Automotive Dealership Experience preferred
- Prior Automotive Dealership BDC experience REQUIRED
- College Degree, High School Diploma, or GED
- Previous customer service and/or business experience
- Experience working in a dealership setting, preferred
- Be a team-player focused on providing exemplary customer service
- Strong inter-personal communication skills, including the ability to present information in a clear and professional manner
- Be comfortable communicating both in-person and over the phone
- Basic computer skills, including the ability to type accurately and efficiently
- Ability to teach others how to perform their job