BI-lingual Customer Service Job Description
BI-lingual Customer Service Duties & Responsibilities
To write an effective bi-lingual customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included bi-lingual customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
BI-lingual Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for BI-lingual Customer Service
List any licenses or certifications required by the position: CSM
Education for BI-lingual Customer Service
Typically a job would require a certain level of education.
Employers hiring for the bi-lingual customer service job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Associates, Communication, Networking, Business, Engineering, Education, General Education, Healthcare, Marketing, Management
Skills for BI-lingual Customer Service
Desired skills for bi-lingual customer service include:
Desired experience for bi-lingual customer service includes:
BI-lingual Customer Service Examples
BI-lingual Customer Service Job Description
- Analyze information to come to a valid conclusion
- Identify and escalate patterns of errors or issues
- Work closely in a team environment to ensure service levels to callers
- Use judgment in escalating unresolved issues to management
- Maintain current working knowledge of systems supported
- Provide voice mail support to maintain company service levels
- The Customer Service Specialist will deal with incoming calls from existing Strategic and/or National Account customers
- Support new chain account business
- Enters orders in our information/processing system – QAD
- Awareness of the status of Strategic/National account sales orders, product lead times, delivery schedules, equipment returns and replacements
- Ability to handle upset or disgruntled callers
- Handle all aspects of an assigned national sales territory
- Answer questions and interface with other company departments
- Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints
- Communicate clearly with customers through a variety of means – by telephone, e-mail or regular mail correspondence, fax
- Required to follow-up and/or take ownership for the Strategic/National customer until a question is answered or an issue is resolved
BI-lingual Customer Service Job Description
- Within each assigned customer outlet, implement the current applicable work instructions
- Cancellation, lapse, and surrender of policies
- Duplicate policies
- Mode changes and reinstatements
- Ownership, name, and beneficiary changes
- Account billing changes
- Coverage changes
- Daily contact with our external and internal customers primarily via written communication by telephone
- Utilization of knowledge according to professional standards
- Simple explanation of all aspects of insurance policies
- Ability to function with some supervision in a fast paced environment
- Must be well organized and capable of multi-tasking
- Assistance of other team members
- Daily reports processes completed
- Possess the ability to work independently and demonstrate strong organization and prioritization skills
- Associates Degree Preferred * 5 years relevant experience required * Experience in the hydraulic industry industry a definite plus * Must be bilingual (written and oral * Effective in completion of multifaceted projects in conjunction with daily activities * Effectively interact with diverse personalities
BI-lingual Customer Service Job Description
- Order entry, processing and follow up
- Assist with quoting, lead processing and follow up
- Follow up with client to ensure accuracy in order processing
- Support client as needed in terms of order delivery
- Inbound and out bound international calls
- Answers e-mails and assists in the service
- Attends and participates in meetings and activities, facilitates and leads sessions and proactively expands knowledge through communications and resources
- Accurately identifies customer needs and provides product or sales solutions and recommendations
- Identifies and assesses customer needs beyond the immediate reason for contact
- Identify appropriate sales and product solution and answers Online Banking and BillPay service related inquiries completes maintenance requests in an accurate and timely manner
- Bachelor's Degree preferred with experience in Customer Service and/or Inside Sales
- Must be fluent in reading and writing Spanish
- Minimum of 5 years of customer service experience (call center preferred but not required)
- Proven ability to independently handle complex customer service issues
- Broad and complex knowledge of CAF products, services and procedures
- Ability to multi-task on multiple screens while talking to the customer
BI-lingual Customer Service Job Description
- Acts as a role model/mentor to other team members
- Educate Customers on Bank Products and Services
- Provide quotes, processing orders, acknowledgements, Requests for Information [RFI]
- Coordinate communication to-and-from customer(s), including details related to product information, engineering, production, quality, test, shipping, service, warranty
- Assist customers by providing the highest level of service when submitting claims against their auto warranty
- Receive incoming calls from customers or service centers to resolve claim payment disputes, claim statuses, queries regarding warranty plans, and other auto-related general questions
- Research accounts and take proper action with incoming calls accounts in work lists according to policies and procedures
- Use proper telephone and email etiquette
- Set up budget plans, generate, print and mail agreement letter
- Forward to appropriate team(s) or market regarding refunds, financial assistance, bankruptcy, discounts, , in a timely manner according to procedure
- Strong problem solving and decision making skills, ability to negotiate
- Strong client focused mind-set (ability to stay composed
- Ability to stay composed
- Bi-lingual (English and Spanish) highly preferred but not required
- Minimum of 6 months customer service experience preferred
- Ability to work both independently team environment
BI-lingual Customer Service Job Description
- Obtain verbal credit card payment information and immediately process via virtual terminal
- Assist in working returned mail and/or patient statements
- Correct and assist in resolving posting issues or forward to Manager, such as unassigned money, missing payment information
- Comply with HIPAA, PHI, Local and National Policies and Procedures
- Comply with LEARN continuing education as provided by CHI according to instruction
- Provides world-class customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management
- Receive high inbound call volume
- Accurately document, prioritize, and troubleshoot issues
- Provide phone, email, chat, social media based support as business dictates
- Provide exceptional customer service to customers in a multiple media formats, with professional maturity and grammatical skills
- Associate’s Degree in an Engineering-oriented discipline is preferred
- Previous experience with business-to-business (B2B) customer support
- Knowledge of transformers and/or related power products
- Knowledge and skill in utilization of computer databases, applications, & systems
- Must be bi-lingual with English and Spanish
- Some data entry experience with high level of accuracy, attention to detail is a must