Customer Service Assistant Job Description
Customer Service Assistant Duties & Responsibilities
To write an effective customer service assistant job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service assistant job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Assistant Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Assistant
List any licenses or certifications required by the position: CPR, WPM, ACE, NAFTA, VA, APICS, QA
Education for Customer Service Assistant
Typically a job would require a certain level of education.
Employers hiring for the customer service assistant job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Education, Technical, Business, Computer, Associates, Desktop Publishing, Finance, Administration, Business/Administration
Skills for Customer Service Assistant
Desired skills for customer service assistant include:
Desired experience for customer service assistant includes:
Customer Service Assistant Examples
Customer Service Assistant Job Description
- Delivering proactive customer service, you will track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
- In addition to attending to customers enquires about the company products, services and
- Focus on providing solutions for customers quickly and efficiently (via telephone and email)
- Always putting the customer at the heart of all decision making and response handling, ensuring all queries are dealt with in a positive and proactive manner
- You will utilise your in-depth knowledge of bathroom products and support services to provide a quick and efficient response handling
- Recommend opportunities to improve the service we provide to our branch colleagues so we fulfill the brand promise and never let a customer down
- Provide support to the website helpdesk as and when required
- Invoice incoming work from the field technicians
- Provide phone support during lunch hours and when shortly staffed
- Communicate with district admin staff regarding incomplete work \ missing information
- Able to work independently and satisfying problem
- You will be FCA regulated to be targeted on the sale of value added products at the points of delivery
- Ability to communicate on all levels via various mediums, phone, fax, direct, email
- Maintain a production goal of 100 invoices per day
- Have the ability to pursue set targets and develop constructive working relationships
- Work on your own initiative in a busy environment
Customer Service Assistant Job Description
- To assume the role of sales assistant and cashier
- To handle EPP, ZIPP, voucher purchase
- To answer telephone calls
- Product consultant and explanation
- After sales service and advice
- Sale & promote products
- Ability to handle difficult situations encountered with ABOs
- Order acceptance and entry in ERP System
- Acceptance of telephone calls, coordination and forwarding as needed
- Order of all necessary marketing material
- Have confidence in learning and using a variety of computer systems at work
- Minimum SPM with at least 3 years relevant experience
- Supervise a customer service team
- Have good command of BM & English
- Support for Sales team regarding order processing
- Cooperation with internal departments
Customer Service Assistant Job Description
- Manage additional freight charges that should be billed to customer
- Assist Customer Service Reps with customer orders to ensure that all shipments are made on-time and to the customer’s satisfaction
- Maintain customer requirement records accurately in order to meet all customer specific requirements
- Interact with shipping terminals, salespeople, billing, freight carriers and production to resolve customer problems
- Perform clerical and administrative duties for the Customer Service Department to assure efficient operations
- Perform other duties as required to ensure efficient operations of the Customer Service Department
- Transfer calls to appropriate department
- Provide company information to customers
- Take orders for products
- Assist with other office duties as assigned
- Demonstrated related office experience required, Truck Metering System experience preferred
- Proficient with PC and various software applications (Word, Excel)
- Answer any customer inquiries via email or phone
- Create a positive impression of the company through interactions with customers
- Previous experience working face to face with customers and in an office setting is a must
- Researches customer issues and inquiries in support of customer service staff members
Customer Service Assistant Job Description
- Supports logistic and storm restoration activities as assigned during outage events which may require after hours support and extended support for major storm events
- Maintains records associated with safety, ergonomics, training, and other Company programs and initiatives
- Serves as a point of contact for coordination of communication with the assigned work group on a daily basis, routing messages as necessary to ensure prompt and professional response to peers, customers, and constituencies
- Other assigned duties as necessary within the scope and consideration of minimum job requirements
- Manage Customer orders , keep contact with customers via email, telephone
- Register new orders in ERP system
- Drive production planning with plants
- Keep contact with sales representatives, getting and giving information about orders, issues, problems, possibilities
- Manage daily deliveries to customers keep contact to Freight agents, create delivery schedule, manage daily deliveries to clients
- Manage customer claims, and invoices
- Flexible in terms of change management
- Medium level English knowledge verbal and in written
- Romanian or Slovakian language is an advantage
- Assisting in preparing presentations, including online and video
- Secretarial services to the department including traveling arrangements
- Management of spare part
Customer Service Assistant Job Description
- Draft communication templates to clients
- Ensures that the proper tracking and paperwork for compliance and audit
- Works with internal and external departments to coordinate communications
- Update and enter data into CRM
- Knowledge of online bill pay and processing payments
- Utilize excel for tracking
- Performs activities to expedite urgent matters to the proper team
- Receives payments and tracks all updates
- Ensure all clients and managers have proper paperwork, including contracts
- Monitors reports to ensure that all information is correct and updated as necessary
- Knowledge of SAP or previous database
- Must be eligible to work in United States and not need sponsorship now, or in the future
- To update order backlog with new/changes prices as per provided business guidelines
- To liaise with sales, finance and/or product managers to resolve any price maintenance issues in a timely manner to enable on time order entry and deliveries/invoicing
- Fluent in English, Fluent German is a must
- Locate any and all information needed by the Senior Customer Advisor/Customer Advisor to allow them to resolve any patient account inquires