Bilingual Specialist Job Description
Bilingual Specialist Duties & Responsibilities
To write an effective bilingual specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Bilingual Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Bilingual Specialist
List any licenses or certifications required by the position: ASAP, PHR, PJM, SPHR, CENACE, CAAS, CAC, PCP, ACA, ESL
Education for Bilingual Specialist
Typically a job would require a certain level of education.
Employers hiring for the bilingual specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Criminal Justice, Business/Administration, Social Work, Management, Marketing, Social Services, Communications, Counseling
Skills for Bilingual Specialist
Desired skills for bilingual specialist include:
Desired experience for bilingual specialist includes:
Bilingual Specialist Examples
Bilingual Specialist Job Description
- Speaking to clients and families and explaining the program
- Talking to doctors and members and handling authorizations
- Providing front desk administrative support
- Take ownership and accountability for the resolution of escalated fraud issues/activity and concerns
- Prepare required documentation and pertinent follow-up tracking
- Responsible to maintain strict confidentiality at all times given the sensitive nature of internal investigations
- Report potential high-risk situations to management and execute ad-hoc queries as directed by Manager to assist fraud detection
- Identify service/operational inefficiencies and makes recommendations for value added enhancements to appropriate entities
- Ensure adherence of Operations Risk, Compliance and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk
- Proactively assesse obstacles and identifies efficiency and effectiveness opportunities to improve overall performance
- Ability to lead small department projects
- Knowledge of various types of business clients
- Experience with the Phone Channel authentication process would be considered an asset
- Enthusiastic team players and willing to take an active role in campaigns, and business and team building initiatives
- 3 years of collections or QA experience
- Fluent in oral and written French
Bilingual Specialist Job Description
- Follows established Coaching Routines and relate activity to drive high performance and enhance client experience
- Assisting with the design, planning, and implementation of all regional benefit programs
- Providing input, recommendations, and feedback on benefit plan design and policies
- Giving advice on current developments in benefit programs and policies
- Monitoring trends, developments, best practices, and legislation for local /regional benefit organizational actions and changes that could impact benefits
- Ensuring new benefit programs are adaptable to computer systems
- Managing local regional benefit vendors to ensure purchased services are compliant and deliver quality services as purchased
- Ensuring all benefit documents, booklets, and other communications are up to date including benefits information on intranet
- Assisting in the design and development of benefit communication literature, booklets, and other communications
- Assuring compliance with local and other benefit regulations and legislation
- Drive additional online sales during migration process
- Provide creative solutions backed by sound decision-making
- Adapt to the changing priorities of a fast-paced work environment
- Fulfill customer expectations while complying with policies, practices and procedures
- Contribute to the overall success of the C.A.R.E team, work independently to achieve specified targets
- Bachelor’s Degree preferred (will consider HS diploma or Associates with experience)
Bilingual Specialist Job Description
- Craft various types of client or public facing communications including newsletters, email broadcast campaigns, press releases, informational resources, marketing trade shows and event collateral, media advertisements, promotions, media statements, bios, presentations, public facing reports and more as required
- Develop ongoing strategies for outreach tactics leveraging a range of mediums (stories, photos, videos, blogs, infographics, reports ) and channels (traditional media, social media, BOKS communication properties)
- Manage and grow social media channels and digital presence in English and French across multiple platforms ie
- Create a website and social media content strategy and be the advocate for BOKS Canada Social Media channels including monitoring, listening, engaging in dialogue in a “Social” way answering to posts and feedback where appropriate
- Cultivate relationships with key communications influencers (reporters, bloggers ) and identify opportunities to position the organization’s voice and brand in the Canadian marketplace and reinforce organizational vision, mission, and values
- Work with partners to create strategic plans and promotional content for online and offline materials for pre, post and during events
- Work collaboratively with BOKS Headquarters to stay abreast of campaigns and social media plans and coordinate on content relevancy to the Canadian market
- Work closely with BOKS Regional Coordinators to develop promotional materials and maintain standardize presentation materials to ensure in market messaging is consistent and provides accurate information
- Assist in liaising with various agencies, negotiate contracts and ensure deliverables are met
- Regularly attend BOKS schools to observe, participate and provide support
- Work experience at FTIC or other mutual fund company is preferred
- Customer service, Legal or Paralegal work experience is preferred
- Essential experience includes at least two years of experience with benefits, human resources or payroll in a call center environment
- Bilingual (English and Russian / Mandarin)
- Manage internal client relationships closely and provide guidance and insight in the presentation and selection of candidates
- Work with business contacts to gather hiring demand forecast
Bilingual Specialist Job Description
- Evaluate/approve/pay claims up to pre-approved limit dependent on products serviced
- Drive compliance with relevant Sales processes, independently process routine day-to-day business issues (such as project data integration, regulatory oversight of the sales projects, MO process execution, ) involved in executing sales projects
- Responsible for the creation & maintenance of content such as case studies and value propositions
- Support marketing and sales with sales programs and incentives
- Make outbound collection calls to customers and influence customers to make payments on the past due account
- Verify customer account information and update as necessary
- Provide Spanish translation service to facilitate communication with Spanish-speaking customers for other associates
- Conduct basic skip-tracing on delinquent accounts
- Assist new associates to the team through training and peer mentoring
- Set up and maintain retained Pay & Sell accounts
- The ideal candidate must have the IFIC Sales/ Operations or CSC designation or relevant experience
- Ensure high quality candidates are sourced and submitted in a timely manner
- Conduct screening interviews, in person and/or via telephone, of candidate pre-qualified by the Sourcing team
- If candidates are not selected, debrief with hiring manager and assessors to gather constructive feedback
- Supervisory or other leadership experience preferred
- 1 years of experience in customer service, sales or call centre (an asset)
Bilingual Specialist Job Description
- Makes outbound contact to existing and prospective customers to identify sales opportunities, promote relevant marketing/sales promotional programs and initiate the sales process
- Responsible for entering and maintaining lead data into our customer relationship management database
- Respond to phone and email inquiries regarding donor contact procedures and pending results
- Track and follow-up on documentation related to the screening process, handle information with discretion, and ensure documents are provided to the MRO Vendor in a timely manner
- Resolve questions, inconsistencies, or missing information as required
- Prepare and sort source documents, identify and interpret calling required and data to be documented
- Enter data from source documents into computer following each action taken, and enter necessary codes to represent the action
- Compile, sort, and verify accuracy of all donor information in the review process
- Request documentation from vendors, clinics, or clients as required to complete the transaction
- Provide translation assistance where needed, including via phone and/or written documentation
- University/College graduate or equivalent
- **Fluency in French is mandatory for the successful candidate***
- Provide immediate response and assistance to customers and internal business partners
- Keep up to date on all policy and procedure updates and changes
- Respond and resolve all elevated customer concerns professionally
- Contribute positively to the overall goals of the business