Bilingual Support Specialist Job Description
Bilingual Support Specialist Duties & Responsibilities
To write an effective bilingual support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included bilingual support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Bilingual Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Bilingual Support Specialist
List any licenses or certifications required by the position: SQL, CPP, FPC, APICS
Education for Bilingual Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the bilingual support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Computer Science, Business, Associates, Information Technology, Supervision, Finance, Technical, Accounting, Social Work
Skills for Bilingual Support Specialist
Desired skills for bilingual support specialist include:
Desired experience for bilingual support specialist includes:
Bilingual Support Specialist Examples
Bilingual Support Specialist Job Description
- PC skills (MS Office, Internet and other appropriate technology skills)
- Escalating issues to the ESC Lead for resolution
- Assisting with "Welcome" and "InTouch" calls
- Assisting with message call backs
- Handling other miscellaneous administrative duties
- Assist in executing and maintaining any mailed or emailed transition communications
- Creating or updating patient records for transitioning customers
- Enter any new persons or organizations into a database and maintain existing accounts
- Placing first orders for transitioning customers, provide eStore information for future purchases
- Calling out to customers who have not responded to mailed or emailed communications
- Provide administrative support such as retrieving voicemails, managing an email inbox, mailing letters, and retrieving invoices
- Process and maintain incoming faxes and emails utilizing a document management system
- Support daily inside sales operations and identify new sales opportunities
- Perform simple reporting and utilize reports to track task completion
- This position assumes and performs other duties and assignments as required by department
- Typically requires less than 1 year related experience
Bilingual Support Specialist Job Description
- Projects as assigned by Sales Administration Supervisor
- Handle administrative tasks including expense reimbursement reports, answering phones, making copies/sending faxes, scheduling appointments, coordinating large mailings, managing academic records and transcript requests, and coordinating meetings
- In a professional, respectful manner, create a welcoming environment for the public (over the telephone, in person in the lobby, at the counter and by written correspondence) by exploring the purpose of the contact
- In a manner that preserves the dignity of the individual/family, depending on the purpose of the contact, identify and explain the service/programs and processes of the local resources, agency and district
- Explain rules, policies, procedures, programs, requirements, support and expectations
- Schedule interview, home visit, referral appointments
- Provide forms to customers to apply for or receive services either from SSP or a contract/community partner
- Review applicant documents for completeness (including needed verification), for TANF, ERDC and SNAP to ensure all questions have been answered
- Makes copies of required documents on behalf of customers when appropriate
- Provide customer service and technical support for customers
- Customized customer facing reports
- Process a high volume of requests
- Provide administrative support on all levels to include creating memos, handling correspondence and other documents as necessary, filing/scanning
- Assigned administrative tasks for activities that include but are not limited to developing/enhancing key presentations, listing forms, data entry, certifications, support inside sales program
- Prepare proposals and price lists
- Maintain floor stocking agreements for end user accounts, and adjust forecasts as required
Bilingual Support Specialist Job Description
- Assisting customers in locating content in our online products
- Recommending appropriate search strategies based on the customer’s need for information
- Explaining the features, benefits, and editorial enhancements of our online products
- Adopting a customer-focused philosophy by striving to provide an answer to customers within 24 business hours
- Escalating content and functionality issues using the established processes
- Sharing customer feedback and enhancement requests with the appropriate Segment
- Ensuring that customer interactions are captured in our customer relationship management system
- Participating in testing of new and existing electronic products and assisting with training and documentation development when required
- An L.L
- Excellent customer service, interpersonal communication, and telephone skills
- Ability to proof materials/proposals for accuracy and readability
- Provide backup responsibility to department as required
- Building and maintaining relatinships with our sales, clients and other Dart departments
- Three (3)+ years sales administration experience
- College Business or Marketing graduate preferred
- Innovative, analytical and strategic problem solver
Bilingual Support Specialist Job Description
- Superior administrative and organizational skills and an ability to troubleshoot problems effectively in a customer focused manner
- Works on assignments that are routine in nature, requiring limited
- Establish and maintain a training calendar for the Management leadership training curriculum
- Schedules, prepare and coordinate all training, travel and materials for all workshops within region to meet training penetration rates
- Act as a host for web based training sessions and support the subject matter expert in the delivery of content
- Gathers and analyses feedback related to training activities
- Participate in post training follow up activities as directed by the training and development coordinator
- Coordinate and Follow up on trainers/trainees to ensure consistency and quality levels of in store onboarding of new Managers
- Gathers and prepares all relevant information for the submission of Bill 90 legislative requirements for the province of Quebec
- Collaborates with the training and development coordinator on regional projects and initiative
- Acute attention to detail, accuracy and thoroughness and monitors own work to ensure quality
- Superior time management and organizational skills to manage priorities and workflow
- Able to manage multiple tasks and projects at the same time to meet deadlines
- Self-starter with the ability to work well with minimal direct supervision and large degree of resourcefulness and ability to think outside the box is required
- Familiar with SAP and BI an asset
- Advanced level proficiency in Microsoft Outlook, PowerPoint, Word and Excel
Bilingual Support Specialist Job Description
- Assist with technical issues which also includes handling 15-25 phone support calls offering customers the best resolve, solutions and answers to all technical inquires
- Content design (the actual writing on the pages, the design of any other media types used to communicate content as opposed to site interaction)
- Work on Misc
- Serve as a team member in the 24 / 7 Emergency Response Operations Center
- Answers a high volume of calls according to client-specific service requirements
- First point of contact to coordinate international commercial and non-commercial travel arrangements, coordination of care and billing arrangements for travelers experiencing a medical emergency abroad
- Manage all aspects of an international assistance case from opening to close
- Serve as the first point of contact for members, end users, clients, service providers and colleagues to ensure all calls are answered promptly, appropriately and courteously
- Answer inbound telephone or email inquiries and assistance requests and ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner
- Coordinate actions with in-house Clinical Team, Travel Agents, Provider Resource Management, Claims, and other internal functional areas involved in a case
- Ensure high level of confidentiality
- Advanced written and communication skills in English and French are essential
- You have heard of Gmail, Slack, Trello and the internet in general
- An understanding of User expectations and typical IT policies and procedures
- Beginner knowledge of troubleshooting mobile devices
- Excellent written and verbal French