Broadband Job Description
Broadband Duties & Responsibilities
To write an effective broadband job description, begin by listing detailed duties, responsibilities and expectations. We have included broadband job description templates that you can modify and use.
Sample responsibilities for this position include:
Broadband Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Broadband
List any licenses or certifications required by the position: BDS, BPI
Education for Broadband
Typically a job would require a certain level of education.
Employers hiring for the broadband job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, Associates, Technical, Computer Science, Engineering, Business, Computer Engineering, Electrical Engineering, General Education, Public Administration
Skills for Broadband
Desired skills for broadband include:
Desired experience for broadband includes:
Broadband Examples
Broadband Job Description
- Ability to work effectively under pressure situations, changing priorities and tight deadlines
- Handles customer record assignment to new equipment during cutovers
- Assumes full responsibility for troubleshooting and repair of the coaxial and fiber distribution system
- May perform all duties of Broadband Specialist I-V, Technical Operations descriptions
- On-call duty may be required
- Makes status calls to ILEC
- Coordinates with ILEC/CLEC testers on which jobs are ready
- Provides updates and logs progression of orders
- Performs moderately complex DS1 testing/troubleshooting via Netanalyst/Centest/Nettest
- Maps and places DS-1’s in service in DACS and M13 equipment
- At least twelve (12) months within the last 5 years installing, maintaining/repairing, and testing residential/small business broadband products such as
- Associates degree in an electronics or communications field and 0-2 years of related telecommunications experience
- Knowledge of all residential cable installs, service calls, and Broadband Specialist IV responsibilities
- Working toward Network Plus certification or equivalent
- Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and at the location for 18 months (Time in Location)
- Employee will be held accountable for customer communication and interaction quality and productivity standards
Broadband Job Description
- Performs Ethernet Over Copper Testing and Troubleshooting
- Performs and coordinates DS-3 and SONET Testing and Troubleshooting
- Performs and coordinates basic Ethernet Testing and Troubleshooting
- Engages in escalations with LECs/CLECs to resolve issues related to trouble and missed due dates
- Ability to identify, track and manage to resolution risks and customer issues for each implementation
- Multiple rollouts for HughesNet broadband wireline customers
- Tactical single point of contact for wireline, phone line (POT's) and VOIP order processing and routine wireline installation activities/issues
- Coordinate with HNS customers to obtain correct data for wireline order processing
- Process wireline orders using Network Access Provider (NAP) and HNS database
- Escalate concerns about wireline ordering issues to HNS management
- Proven experience with optical systems
- Experience working with broadband and optical communications systems in the lab and understanding of mitigation techniques for different types of optical system impairments is required
- Comprehension of impairments in optical systems which impact on both BER and OSNR such as circuit mismatch, non-linearity, signal integrity loss, noise, and group delay
- Extensive knowledge of highly integrated optical-electrical systems, DSP algorithms, and signal modulation schemes
- Broadband circuit analysis and PCB design, including facility with CAD tools such as ADS and Cadence
- Exposure to system architecture of optical transceivers, including baseband DSP systems
Broadband Job Description
- Updating database with Network Access Provider (NAP) schedule order commitment (SOC) and firm order commitment (FOC) dates, as needed
- Downloading and formatting customer information from database for reporting
- Ability to work with technical and non-technical business owners alike
- Ability to apply theories, techniques and see possible outcomes within own related area
- Work with policies, procedures, and principals with few or no precedents
- Chooses among multiple alternatives with little guidance and has the ability to solve complex or novel problems
- Handle all pre-test and field test on all products assigned with little supervision
- Provide a professional quality installation to insure is delivering a positive Customer Experience
- Handle all pre-test and field test on all products assigned without any supervision
- Map moderate Broadband cross connects in the network-Sonet and Ethernet
- Board-level, optical systems link modeling and design including simulation and link budget of optical component, high frequency circuits, and DSP techniques
- Test, measurement and debug experience including on-board or on-wafer calibration and probing
- Knowledge of DSP algorithms and modulation techniques such as QAM is a plus
- Masters in Electrical Engineering with 2 years of relevant design experience or Ph.D
- Required – Minimum of 5 years’ experience as a Broadband Specialist I-V, Technical Operations or 5+ years’ equivalent cable technician experience
- Preferred – NCTI - System Tech course completion
Broadband Job Description
- Directly responsible to lead seven to eleven employees
- Create and lead monthly SLA/KPI results meetings ensuring all stake-holders are aware of the pulse of the business
- Instill a high performance culture in the multi-location team with a focus on team work, service excellence and ownership for resolving customer issues
- Work closely with the Operations team to ensure new customers are on-boarded with seamless handover / transition into service
- Ensure quality, up-to-date documentation (records management) exists for all service arrangements
- Drive a continual service improvement program based on a desire to become a world class service provider
- Be active in the community you serve, this will include service clubs, participate in local festivals, be active with educational institutions and City/County Government, and the community at large
- Monitor Competition at all times staying current with market pricing, market share, and customer satisfaction with all competitors
- Oversee regulatory/legal requirements and ongoing Safety programs
- Provide leadership and guidance to a subordinate staff of 4
- Ability to coordinate internal and external resources
- 4+ years of Carrier Technology, DSL, or Network Protocol experience
- Ability to document training flows, processes and procedures
- Telecommunications, and VOIP experience is highly preferred
- Prior experience managing multiple vendors
- Proficient in Microsoft Office, with an emphasis on Excel (macros, data analytics, etc)
Broadband Job Description
- Oversee vendor relationships, contract compliance, service level agreements, and escalated issues
- Establish and enhance processes to streamline billing, employee data, and equipment tracking
- Manage the migration of 3,500 broadband users to an insource and preferred vendor
- Cross-train in all functions that the Broadband Team performs
- Partner with vendors and Business Units on broadband service issues and deployments
- Keep monthly invoice up to date and submit a monthly AP feed to Accounts Payable for processing
- Work with the Providers on monthly audits to ensure that they comply with their contract
- Completion of site candidate identification packages, A&E site design walks and other site/field visits with RF Engineering, Zoning, Construction Project Management and A&E departments as required
- Completion of leasing packages and other documentation as required
- Researching and obtaining information regarding all applicable planning, zoning codes, and regulations affecting the development of a site
- Prior project management, or project coordination exposure
- Ability to work independently in a fast-paced, high growth, ever changing environment
- Ability to learn specialized database systems to provision order
- Bi-lingual (English/Spanish) proficiency preferred in some locations
- Various conditions ranging from office environment to prolonged exposure to the environment
- Position will require frequent standing, stooping, lifting, bending, kneeling, crawling, reaching, and twisting