Business Support Director Job Description
Business support director
provides in-depth consultation to Business Unit and IT management to ensure development of efficient application systems utilizing established standards, procedures, and methodologies.
Business Support Director Duties & Responsibilities
To write an effective business support director job description, begin by listing detailed duties, responsibilities and expectations. We have included business support director job description templates that you can modify and use.
Sample responsibilities for this position include:
Manage and maintain the optimal operations of our partner systems and processes, ensuring minimal transaction resolution time, high transaction fidelity and reliability and maximized internal efficiency
Support Sales, Finance and ISM alignment with initiatives and processes that support strong customer satisfaction, optimized partner and internal efficiency
Develop a deep understanding of merchant products, support processes, business systems, and reporting technologies
Provide oversight to ensure execution of VIK transactions are meeting business requirements and are within guidelines and in accordance with established policies and procedures
Implement new technical solutions which help to automate manual processes
Maintain current GCSO owned systems to ensure maximum productivity of GCSO Operations
Configure systems as business needs change to ensure highest level of efficiency of operations teams
Work directly with Channel Partners to implement Order Management Web Services within their back office systems
Maintain and update ongoing internal technical systems which support the daily work of GCSO operational teams
Drive Operational change in terms of processes and automation
Business Support Director Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Business Support Director
List any licenses or certifications required by the position: MIP66, CPI, CM, PROSCI
Education for Business Support Director
Typically a job would require a certain level of education.
Employers hiring for the business support director job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Finance, Accounting, Education, MBA, Graduate, Management, Hotel Management, Engineering, Computer Science
Skills for Business Support Director
Desired skills for business support director include:
ERP systems
Especially within the production area
IT systems in general
Programme and project management methodologies and techniques
Capital markets
Key compliance concepts and their application to the pharmaceutical industry
Wealth management
Deutsche Post DHL policies and procedures
English
Finance
Desired experience for business support director includes:
Lead a team of approximately 12 employees to support GCSO (Global Customer Support & Operations) operations through management of GCSO technologies
Drive business requirements for Web Services Development of all Order Management related activities
Work with EIS on the requirements, development, and implementation of Order Management Web Services
Monitor and Maintain existing Web Services deployments in coordination with EIS and Channel Partners
Create business and technical requirements for any new web services in an effort to continually evolve our automation efforts
Serve as technical requirement lead for operational teams
Business Support Director Examples
1
Business Support Director Job Description
Job Description Example
Our company is searching for experienced candidates for the position of business support director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for business support director
- Possess a strong background in infrastructure or support of at least the one of the GBAM businesses, products and processes, with specific Asia experience preferred
- Maintain and update the business quality evaluation processes, procedures, formats, and standards for multiple lines of business
- The Director, Finance & Business Support will assist in preparing, in conjunction with the Managing Director and other department heads, the annual budget, capital budgets and the rolling forecasts
- Provide leadership to the BPS Team Leaders in the daily execution of support processes
- Key point of contact for local Business Heads/Regional COOs/Country Management
- Work with the Business heads including Banking, Capital Market , in implementation of the FICC & Equities initiatives, new products etc
- Provide analytics, data to the Business heads for business performance analysis
- Provide MIS to COO/CEO and Region on a regular and pro-active basis
- Liaise with the support functions for smooth functioning of the existing business and to drive new initiatives
- Liaise with the Exchanges, Regulators, consultants, Audit , and drive key regulatory changes
Qualifications for business support director
- Coordinate on all governance aspects including but not restricted to business and platform initiatives
- Cost and expense Management
- Cultivate and communicate a prudent risk awareness culture
- Handling and coordination of all day-to-day administration functions
- Promote/Drive strong controls/risk mitigations
- Work well as part of a broader regional COO organization and be able to escalation issues to region appropriately
2
Business Support Director Job Description
Job Description Example
Our innovative and growing company is looking for a business support director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for business support director
- Have extensive global markets industry experience
- Have a strong academic background or equivalent
- Have good IT skills and the ability to develop ad hoc solutions
- Have exceptional communication/relationship skills
- This role may suit a member of a COO or business unit management group or an Operations or Risk professional with a strong understanding of the front office environment
- Accountable for establishing and directing Business Quality Assurance and Analytics goals and strategies by working closely with Merchant Support Senior Management, Support Operations, and other cross-functional stakeholders
- Direct all aspects of data strategy including data architecture, business intelligence, data warehousing, and database design
- Development and maintenance of a standard library of reports for monitoring business performance, which include, but are not limited to typical customer support center KPIs such as incoming call volume, customer service requests, and customer satisfaction
- Provide consultative support to end users of reports, dashboards, and reporting applications
- Troubleshoot problems with reports, analytics and quality assurance tools
Qualifications for business support director
- Review and approve VIK requests, contracts and associated purchase requisitions and escalate non-compliance issues to Controllership team
- Facilitate prepayment approval requests, prevent unnecessary upfront payments to suppliers and track approved prepayments
- Provide oversight to ensure the SMT and IPVM country teams are properly managing gifts, donations or corporate events in accordance with policy and procedures
- Review and opine on business transactions requiring policy exception working with the respective stakeholders and policy owners
- Perform root cause analysis and drive corrective action of exceptions identified by key controls stakeholders promptly
- Provide recommendations to AP Business Operations Management and Support team, SMT/GC and IPVM Group Country Managers on creating a strong compliance culture
3
Business Support Director Job Description
Job Description Example
Our innovative and growing company is hiring for a business support director. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for business support director
- Development and maintenance of a standard library of reports for monitoring business performance, which include, but are not limited to typical customer support center KPIs such as incoming call volume, customer service requests, quality assurance and customer satisfaction
- Manage and balance multiple projects, tasks, and deliverable dates
- Lead, manage, develop, and motivate staff to ensure optimal productivity, career growth, and achievement of corporate and departmental goals
- Maintain and evolve the BPS mission and operating model to meet changing needs of the Business and Functions
- Oversee the development of performance scorecards and monitor BPS process and service performance
- Serve as Chair of the US ERP Governance Council
- Represent the US Back Office and in-scope Front Office applications in Three Year road-mapping and IS investment planning activities
- Work collaboratively with the IS Program Delivery managers to develop annual program plans for the Back Office and in-scope Front Office applications in support of the IS Investment plan
- Maintains local fiscal accounting and tax records in order to comply with statutory & tax requirements
- Maintains books of accounts in accordance with statutory and corporate requirements
Qualifications for business support director
- Expert-level experience with analytical, data mining, and visualization tools
- Thorough understanding of evaluation software and databases
- Demonstrated ability to analyze large data sets and develop strategic initiatives
- Demonstrated interpersonal, influencing, and collaboration skills a must
- Passion for customer service excellence and drive for results
- Bachelor's degree in business, analytical, or similar field required
4
Business Support Director Job Description
Job Description Example
Our growing company is looking to fill the role of business support director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for business support director
- Develop equitable processes for account distribution and implement practices to raise level of productivity
- Oversee traffic, inventory management, pricing strategies, measurement and reporting systems
- Lead high impact projects involving multiple internal and external partners across sales, marketing, finance, operations and other business functions to ensure a successful execution of key initiatives within the LIXIL Water Technology (LWT) Group in the Americas
- Identify opportunities to improve existing strategy processes
- Provide technical direction for the Decision Support Systems warehouse
- Ensures assets are properly safeguarded and adequate insurance in place for asset loss and other business risks
- Internal pro-forma reporting for both Hotel and Corporate legal entities (where applicable)
- Preparation and filing of Board Directors and Shareholders' Meeting minutes (where applicable)
- Assists external and Statutory Auditors (local requirement)
- Relationship with Banks (opening/closing accounts and other matters) and Attorney for Fiscal (VAT & Tax) disputes/refunds/claims and other matters related
Qualifications for business support director
- Consulting skills are also highly valued
- Good public speaker with ability to effectively articulate a vision
- Able to communicate clearly and succinctly and is effective in all manner of presentation settings
- High level of interpersonal savvy and organizational agility
- Advanced degree in science or business or project management certification is desired
- Thorough knowledge (minimum 10 years) of pharmaceutical industry and experience in Manufacturing/Process Development/Supply Chain
5
Business Support Director Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of business support director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for business support director
- Coordinates and communicates among BT staff and forms productive, working relationships with business stakeholders
- Understands critical technology and business needs served
- Provides input to service attributes such as performance, availability, security
- Acts as a solutions consultant for project bids, contracting and launches
- Initiates, provides requirements for and signs off on service readiness planning (SRP) efforts for new services, support transitions, support improvements
- Creates or oversees creation of operational runbooks, procedures, job aids
- Initiates PMO-led projects for operational maintenance, upgrades or improvements related to the service
- Participates in internal (BT) and external (business/client) service review meetings
- Manages vendor relationships and works closely with vendors to resolve problems, investigate capabilities, plan for releases
- Provides reporting and metrics on performance of services
Qualifications for business support director
- 5+ years of leadership experience in sales, marketing or operations
- Highly comfortable establishing and delivering on clear workback schedules when roles and responsibilities are complex
- 5+ years of experience in directly managing a team
- Experience in managing a team distributed across geographies is a valuable asset
- Experience and ability to present business cases and strategic plans to executives and stakeholders
- University degree in Business, Marketing, or a related area, preferably at the post-graduate level