Client Care Specialist Job Description
Client Care Specialist Duties & Responsibilities
To write an effective client care specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included client care specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Client Care Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Client Care Specialist
List any licenses or certifications required by the position: MDS, MCSE, MCP, BAT, CPR
Education for Client Care Specialist
Typically a job would require a certain level of education.
Employers hiring for the client care specialist job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Finance, Business, Business/Administration, Communication, Education, Human Services, Human Resources Management, Secondary Education, Supervision, Health
Skills for Client Care Specialist
Desired skills for client care specialist include:
Desired experience for client care specialist includes:
Client Care Specialist Examples
Client Care Specialist Job Description
- Facilitates the planning of Client Seminars including scheduling the venue and speakers, creating the agenda and other related tasks
- Audits commission postings to ensure that the amounts and levels of commission paid by our carriers/vendors to our agency and producers are accurate
- Follow-up calls with PCS provider agencies to resolve issues with in home care service delivery
- Resolving PCS participants complaints regarding in home care
- Initiating provider changes when recommended by designated state agency
- Reporting alleged cases of Medicaid Fraud to designated state agency
- Complete in-person assessments for Medicaid Long-Term Care applicant
- Develop care plans for approved applicants
- Support recipients with community resource referrals based on applicant needs such as housing, durable medical equipment and Meals on Wheels
- Explain Louisiana’s Medicaid long term care programs to applicants
- Typically has 3+ years of related client servicing experience and/or 2-5 years of experience in employee benefits, human resources, insurance and/or accounting
- Excellent/professional verbal and written communication skills and a command of the English language
- Proven ability to communicate effectively with colleagues, executive management and clients
- Ability and preference to work in a team environment
- Ability to multi-task and handle large volumes of activity during peak times of the year
- Flexibility and ability to work overtime as necessary
Client Care Specialist Job Description
- Works with a team, either as a team member or a team leader
- Reports are written and maintained in ASPEN
- Makes determinations regarding continued licensure/certification of a program
- Determine when plans of improvement need to be developed and submitted by the service provider
- Conducts follow-up reviews to determine if plan of improvement is completed
- Complete quarterly in-home compliance surveys with Long Term Care recipients to ensure safety and client satisfaction
- Explain technical or business concepts to a wide-range of audiences
- Adhere to first-response and resolution time SLAs
- Resolution of customer support queries (email, phone, live chat, Salesforce cases) 24X7 as it pertains to technical, functionality and market/data issues within agreed SLAs
- Being 24x7, responsible to provide coverage on weekends as well and 3 days during the week
- 2+ years social work or case management experience in a hospital , acute care, home health or direct care environment
- Computer/typing proficiency to enter and retrieve data in electronic records
- Experience with email, internet search, use of online calendars and other software applications
- Current Louisiana driver’s license and automobile insurance coverage
- Reliable transportation to travel to applicant homes, hospitals and nursing facilities with the service delivery area
- Community field based case management experience
Client Care Specialist Job Description
- Additional support towards Ad-Hoc projects
- Develop specialist status, thorough expertise, in an assigned product area
- Monitor client query queues, diagnose and resolve any resulting trade exceptions or errors by working alongside other departments to provide resolution in a timely manner
- Log and respond to clients’ requests by providing detailed analysis and feedback whilst retaining ownership
- Identify and track system issues
- Complete in-home compliance surveys with Long Term Care recipients to ensure safety and client satisfaction
- Such duties may be assigned from time-to-time by the Director of Leadership Development
- Capture client requirements & provide feedback to product groups
- Constant focus on customer service and all process flows that lead to delivering best in class service
- Actively plans for the development of all employees that will strengthen current and future capabilities and enable them to contribute fully
- Ability to communicate complex information in a manner that others can understand
- Experience working with vulnerable elderly and/or disabled adult populations with chronic medical and/or behavioral needs
- Strong communication and interpersonal skills, ability to work independently part of a team
- High School Diploma with 3-5 years experience in customer servicing role
- Proficient in relative computer applications
- The ability to work overtime is a requirement of the position
Client Care Specialist Job Description
- Participation in various projects and feedback sessions to positively impact workflow, policies and procedures, system enhancements
- Able to provide insight on content of data and / or provide technical support to customers
- Resolve general and complex customer inquiries through phone or email correspondence and document within a CRM system
- Has technical understanding of oil and gas software applications with emphasis on Production / Allocation
- Ability to answer internal / external technical or information issues and customer requests
- Carries out customer installations
- Tests software improvements before release to customers
- Must be articulate, patient, and professional and have strong interpersonal skills
- Explain high-level technical and business concepts to a wide-range of audience
- Is the initial point of contact for all non-dedicated Workforce Now clients and determines if resolution can be found on initial call (FCR - First Call Resolution) or if SOS Team resolution is required
- Experience working with individuals from different backgrounds, and people who have strong opinions about how a problem should be resolved
- Professional voice tone and demeanor
- Comfortable working with a 'virtual team'
- Reliable record of attendance
- Comfort working primarily with technology (phone, computer) instead of direct personal interaction
- Exceptional organizational skills, strong attention to detail and a high degree of accuracy
Client Care Specialist Job Description
- Apply past experience and extensive product knowledge to resolve complex issues
- Process work volumes as measured through established service quality standards and benchmarks
- Identify and recommend solutions to recurring errors and service gaps
- Recommend process changes to enhance workflow efficiency and effectiveness
- Conduct investigations through various channels, including contact centers, paper, email, fax and internet
- Provide telephone support to internal and external clients on technical and product specific issues by managing multiple technical support calls, prioritizing, and determining the next step
- Support internal teams and external customers with application and technical support needs
- Respond to client questions relating to the operation and content of products and updating and maintaining product and process documentation
- Troubleshoot technical issues via phone and e-mail
- Work cross-functionality to resolve technical, procedural and operational issues
- Bachelor’s degree in Human Service field
- Proficiency with all Microsoft Office programs, web browsers, and instant messaging
- Strong telephone and interpersonal contact skills required
- Prior experience in a call center or high-volume customer service environment
- Solid Judgement
- Abiltiy to Manage Stress