Client Service Representative Job Description
Client Service Representative Duties & Responsibilities
To write an effective client service representative job description, begin by listing detailed duties, responsibilities and expectations. We have included client service representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Client Service Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Client Service Representative
List any licenses or certifications required by the position: SITA, ASL, GSL, PSL, EUC, CIS, APA, PCP, SGS, ITIL
Education for Client Service Representative
Typically a job would require a certain level of education.
Employers hiring for the client service representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Education, Associates, Financial Services, Communication, Finance, Technical, Science, Networking, Accounting
Skills for Client Service Representative
Desired skills for client service representative include:
Desired experience for client service representative includes:
Client Service Representative Examples
Client Service Representative Job Description
- Work directly with the advertiser and Creative department to supply timely proof/release of ad creative, Ad Upload for system ready material and client communication
- Serve as point person with downstream operational teams (TI, Creative, Preprint Logistics, Prepress, ) to resolve issues and communicate findings and possible resolutions
- Handle advertiser/agency inquiry calls such as order deadlines, missing material, stock deadlines, advertiser complaints (Adtrack)
- Administrative Support for Client Service Team located in Grand Rapids, MI
- Work the queue, incoming mail and emails daily, contacting the clients directly with resolution
- Research, resolve or escalate client tasks and inquiries
- Manage day-to-day customer service concerns as primary point of contact for clients and internal operational escalations
- Review daily reports from various internal systems for trends requiring escalation
- Work in partnership with internal colleagues to ensure new clients have been setup in accordance with contract and client expectations
- Define and/or resolve complex customer problems
- Update internal systems and adhere to established policies and procedures
- Hospital maintenance - ensure that facility is neat and clean at all times—both inside and outside
- 2-3 years customer service/reception experience required
- Previous experience in medical, dental or veterinary hospital preferred
- Able to work Monday through Friday and weekends as needed
- Knowledge of basic veterinary practices, procedures and terminology
Client Service Representative Job Description
- When requested, receive incoming and place outgoing calls to Clients to obtain required information by Operations Division and to resolve any issues and concerns
- Handle all customer inquiries and follow-up within a timely manner via phone, e-mail
- Check voicemail and fax when entering office/throughout the day, and make sure all customer support is taken care of by end of day
- Communicate and coordinate with internal departments as needed to completely fulfill duties
- Handle repair requests/create RMA’s when customers are reporting issues with their product
- Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
- Manage reports daily
- No sales involved
- Executes administrative duties as assigned
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive sales and retain business
- Previous veterinary hospital experience preferred but not required
- Entrepreneur Spirit
- Familiarity with Financial Markets a plus
- Client service experience preferred, not required
- College Degree AA or higher required
- Basic knowledge of ultrasound, human anatomy, medical terminology or willing to learn for the success of this position
Client Service Representative Job Description
- Track client calls in the system
- Report issues using a ticketing system
- Lead web-based training for new users
- Assist with developing instructional content for training and training preparations for new hires
- Escalate tickets as necessary to developers and integration consultants
- Testing new processes for functionalities on solutions
- Responsible for day-to-day deliverables
- Provides verbal, printed, and faxed results requested by clients via telephone
- Calls critical, cancelled, and STAT results to clients
- Understands how to accurately access and enter information into the Laboratory computer systems
- Stable job history (3 years or more)
- At least 3 years of experience in a customer service- department/role
- Ability to type and enter data at a minimum of 30 WPM
- Superior written and oral communication skills are a must, along with the capacity to appropriately interact with all levels of management
- Professionalism, dependability and ability to adapt to an every changing business climate
- Highly organized, ambitious individual with the willingness to learn and advance
Client Service Representative Job Description
- Coordinates and acts as liaison between clients and Core Laboratories staff
- Demonstrates awareness of and compliance with HIPPA regulations
- Promotes positive co-worker relationships, teamwork and cooperation, both within the department and across departmental lines
- Remains flexible in the event that responsibilities need to be temporarily changed due to scheduling problems
- Provides clients with product knowledge and technical assistance
- Coordinate the interface with customers regarding delivery, installation, warranty, preventive maintenance, on-site repairs, problem reporting, return of defective parts, and shipment of replacement parts
- Team with Scheduler, Field Service Technicians and Phone Service Technicians to schedule and provide resolution pertaining installations, preventive maintenance, and repairs and general customer inquiries
- Maintains customer records by updating account information using the CRM, attend case review meeting, Monitor territory case flow via CRM tool
- Work directly with Field Service Technicians and Phone Service Technicians to provide resolution for the customer and bring closure to case
- Assist Field Techs with Material Orders by processing Sales Order requests via Salesforce
- Courteous, concise and professional communication
- Proficient in Microsoft Office Programs a Must, ZOHO and/or Constant Contact highly desired
- Superior interpersonal skills with ability to work with other departments, clients
- Experience with Adobe InDesign Illustrator and/or Photoshop or other design software experience preferred
- Experience working in marketing event planning and graphic design is a plus
- A minimum of 3 years' experience in a technically-oriented customer service organization
Client Service Representative Job Description
- Builds and maintains close relationships with customers and sales personnel
- Know and understand customer’s warranty conditions and ensure service delivered is as per customer warranty terms
- Take ownership of resolving issues and responding to questions to questions from participants and third parties regarding multiple product offersingssuch as benefits, payroll, HR, 401K, Risk, Workers Compensation, E-time, Level 1-3 will provide Tier 1 support
- When requested, generate fees and up-sell wherever possible
- Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems
- When requested, maintain and update CRS system with information regarding suits and countersuits
- Create and maintain positive relationships with customers
- Obtain accurate job specifications from customers
- Complete work orders completely
- Pick up jobs from clients
- Spanish or Mandarin speaking required
- Spanish or Vietnamese speaking preferred
- Armenian speaking
- CHINESE speaking preferred
- Manderin speaking preferred
- Deep understanding of network fundamentals