Representative, Service Job Description
Representative, Service Duties & Responsibilities
To write an effective representative, service job description, begin by listing detailed duties, responsibilities and expectations. We have included representative, service job description templates that you can modify and use.
Sample responsibilities for this position include:
Representative, Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Representative, Service
List any licenses or certifications required by the position: CPR, ITIL, CCNP, CCNA, SITA, APA, NATE, ASL, GSL, PSL
Education for Representative, Service
Typically a job would require a certain level of education.
Employers hiring for the representative, service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in General Education, Associates, Education, Business, Technical, Finance, Marketing, Business/Administration, English, Engineering
Skills for Representative, Service
Desired skills for representative, service include:
Desired experience for representative, service includes:
Representative, Service Examples
Representative, Service Job Description
- Responsible for assisting the insurance company’s employees with any rental concerns which include assistance on extensions and receivable questions
- Accountable to deliver experiences that exemplify the Customer Service Promise to build and maintain customer loyalty
- Servicing an in-force block of business participating in the acquisition and installation of new business
- Participate in project related activities to support region goals
- Actively seek to find solutions to client issues
- Create an environment that promotes team member accountability and autonomy
- Process cases utilizing various workflow, administrative, and LOB (Line of Business) systems accurately and cost-effectively and in compliance with internal service and state and federal regulatory standards
- Analyze cases for IGO and determine level of complexity of the request
- Contact the appropriate resource to assist in resolving the request, if NIGO
- Handles sensitive communications with customers and financial associates, which may include highly confidential information or complaints
- Knowledge of standard desktop applications such as Microsoft Office Suite
- Hold a valid driver’s license and passport
- Understanding of basic sales skills
- Minimum of 2 years high end Hospitality customer service experience
- Aviation knowledge
- Solid command of hospitality service to include, at minimum, proper command of language, proper introductions, table settings and basic wine and beverage service
Representative, Service Job Description
- Input wire transfers received via fax, and email
- Repairs wire transfers received from SWIFT, Fedwire and other ISO channels
- Provide on-the-job assistance and support the processing/completion of wire payments
- Interacting with teammates, customers and other lines of business such as Help Desk, Investigations
- The training/education of patients and/or caregivers in the safe and proper use of equipment purchased or rented from AHOM
- Administer payroll for personnel
- Record all pertinent data in PeopleSoft HR Database
- Data entry and quality control of all computer entries
- Make all accounts on regularly assigned basis, following SG 7 steps to a sales call
- May involve evening and weekend scheduling during special promotions and/or working with suppliers
- Must demonstrate proficiency in keyboarding
- As part of applicant process, must take Customer Service Assessment for non KP employees only
- Adapt to change and new situations
- PC skills and knowledge of Excel, Powerpoint and Word
- Experience with multiple phone lines preferred
- Must have an excellent disposition and be customer service-oriented
Representative, Service Job Description
- Checking and processing information and supporting documentation for Service Contracts onto internal systems
- Loading information to our finance system to ensure that payments can be taken on a monthly basis
- Managing tech tool and online diagnostic administration
- Continuously look to create and improve process in order to make our work more efficient
- Become confident in owning either Renault or Volvo process
- We also have lots of adhoc tasks such as reporting, system improvements, GAP insurance, road fund licence and excess mileage which allow us to learn new skills
- Responsible for courier-related tasks and responsibilities adherence to courier-related policy and procedures, in addition to
- Marketing and upselling services to existing customers, including hall-walking and flyering
- Creating and maintaining dropboxes
- Identifying process improvement opportunities based on field observations
- Must successfully pass basic computer literacy test
- Skills to work with multiple tasks simultaneously and under pressure
- Knowledge of the rules of formality by telephone
- Willingness to listen, serve and negotiate with clients (internal / external)
- Sense of urgency to deal with situations
- One to three years prior customer service or financial service industry experience preferred
Representative, Service Job Description
- Train and update Plan Administrators, Plan Members and Advisors on our E-Services and Administrative Practices
- Prepare revisions for plan design changes and implement new plan design changes, while managing target dates
- Participate in finalist presentations and work closely with Implementation Team and new clients during the implementation process to successfully install new business
- Generate and execute sales plans in existing customer base and in assigned competitively-held accounts, to meet profit increase goals
- Work closely with current and prospective customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales
- Evaluates carpet and vinyl flooring for condition
- Checks air conditioning unit, heating unit, water heater, and all appliances
- Responds to service work orders to make less technical repairs or replacements
- Install, repair, and perform maintenance on ware washing, laundry and dispensing equipment and systems
- Communicate our total value to the customer and strengthen our relationship
- Proficiency in office computer software, including e-mail, word processing, and spreadsheet programs required
- Good knowledge of Group Benefits products
- Good understanding of trends in Group Benefits industry and applicable legislation
- Basic knowledge of underwriting concepts
- Knowledge of the company's business operations, systems and technology an asset
- Preferred knowledge in creating class rosters for LUS Flight Attendants
Representative, Service Job Description
- Performs substantial amount of clerical work necessary to carry out agreements with customers
- Prepares local service orders including those involving complex services and any associated key worksheets for company-negotiated accounts
- Handles referred calls, as required
- Issues Local Service Request/Access Service Requests to the ILEC’s via their graphical user interfaces and manages receipt of Firm Order Commitments, Jeopardies, and Service Order Completion notices
- Issues LSR’s to ILEC’s for suspends/restoral/disconnects for non-paying customers
- Prepare for and participate in employee presentations, meetings, benefit fairs and in finalist presentations
- Manage target dates with clients and Advisors with respect to plan design changes and Prepare revisions and implement new plan design changes
- Pool maintenance and landscape duties as needed, including pressure washing and cleaning
- Responsible for clarification of Building Orders received from Builders and other Customers to define scope of work
- Generate internal work orders to ensure customer expectations are met and work is processed in an expeditious manner
- Preferred knowledge in registering LUS Flight Attendants for training
- Experience in handling situations where it has been necessary to use reasoning and good judgment
- Ability to interpret and analyze financial information
- Ability to prioritize, simultaneously handle multiple tasks and meet set deadlines
- Proficiency in communication, oral and written, in English and Spanish
- Knowledge of Windows programs, such as Word and Excel