Core Business Services Job Description
Core Business Services Duties & Responsibilities
To write an effective core business services job description, begin by listing detailed duties, responsibilities and expectations. We have included core business services job description templates that you can modify and use.
Sample responsibilities for this position include:
Core Business Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Core Business Services
List any licenses or certifications required by the position: 9001, ISO, MBTI, SHRM, DBA, SAP, CDCP, CDCDP, TAFE, GCE
Education for Core Business Services
Typically a job would require a certain level of education.
Employers hiring for the core business services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Accounting, Business, Communications, Finance, Marketing, Business/Administration, Computer Science, Journalism, Human Resources Management, English
Skills for Core Business Services
Desired skills for core business services include:
Desired experience for core business services includes:
Core Business Services Examples
Core Business Services Job Description
- Develop strong partnerships with IT application owners and data management teams, Risk & Controls to align on a roadmap for continual improvement while providing support around in-flight projects
- Partner with senior management to identify areas of opportunities to provide more effective and efficient service offerings
- Stay abreast of current and emerging trends, best practices, and technologies
- Continually seek ways to improve processes and deliverables
- P&O Business Partner to the VP Core Services and Contributing member of the Core Services leadership team
- P&O Business Partner to Director, Digital Business and Director, Digital Architecture
- Actively consult and provide solutions to business leaders on workforce, talent (inclusive of assessment, development and rewards) and organization that impact business performance
- Drive and embed leadership development and organizational change initiatives
- Partner on organization change management in partnership with MIS P&O Director
- Performs detailed territory review for management providing information on assigned client base
- A Bachelor's degree with Computer Science or Information Technology discipline is preferred
- A minimum of 10 years of experience working as the technical lead with large project implementations of business management software or ERP systems with back-end Oracle DB’s and HANA is preferred
- ITILv3 Foundations Training is a plus as is experience working on global teams
- Expertise in ECC, Net Weaver, Portal, BW, PI, SCM, LVM, HANA, GTS, CRM, Business Object, and Oracle Administration is required
- Expertise in SAP systems homogenous or heterogeneous migrations is required
- Expertise in SAP systems upgrades is required
Core Business Services Job Description
- Define, monitor, and report key managements metrics to meet the 2020 commitments
- Partner with senior leaders in advancing the business analysis and reporting agenda, focused on insights delivery in areas around operational efficiency, cost modeling, capacity planning, quality enhancements
- Define, design, and drive high priority strategic initiatives with senior level visibility in areas above – ranging from delivering business initiatives to engineering enabling capabilities
- Develop complex interactive and dynamic dashboards with Tableau to deliver actionable insights
- Solicit business requirements from the Core Portfolio Office, Product and Technology stakeholders, and management
- Understand business requirements very clearly, help stakeholders to define requirements, and understand data requirements to support the construction of insightful tools using those requirements
- Lead all aspects of the dashboard development life cycle, from the initial kickoff through the requirements analysis, design, construction, and implementation
- Mentor & Coach internal development team members and promote a data driven culture around self-service analytics
- Conduct dashboard demos to internal and external stakeholders
- Responsible for maintaining accuracy and consistency across multiple dashboards that rely upon the same data sources
- At least 10 years of experience working as SAP Systems Lead/Administrator is preferred with Oracle experience related to ERP DBs
- Good knowledge of scripting and aptitude for automation is required
- Technical writing skills to write the proper documentation according to internal regulations (FDA part 11, GxP, …), SOX, SOP, Work Instruction
- Excellent teamwork, communication/information sharing and influencing skills is a must
- Ability to communicate effectively and lead a team communicate with all levels of stakeholders and business partners is a must
- Can work very detailed and can deliver quality results within the agreed timeframe and budget
Core Business Services Job Description
- Define workgroups to achieve results
- Prioritize and work with senior executives across GT&O to identify SMES and needed sponsorship for the work group rapidly
- Act as the escalation point for the analysts in the workgroups
- Build relationships with key technical and business leaders to successfully complete service ND analysis, in order to deliver “Never Down” or fully resilient Services with agreed SLAs to our customers
- The candidate must also be able to feedback any requests for requirements needed to make the analysis back to the standards team, the enablement team and the service performance analysis team
- Leverage deep technical analytical, and honed soft skills to be able to build rapport with key senior technical executives and business leaders
- Fully understand PSS LCS Core Services Deliverables (Guardian Support, Systems Upgrades, System Health Monitoring (SHM), SureServices Contracts, DeltaV Mobile, Hardware and Parts
- Map Installed base of PSS Process Systems (DeltaV, Syncade, RAS, ) by country, by version, by accounts
- Evaluate longevity and obsolesce of PSS software and hardware’s installed base and quantify revenues opportunities (served market)
- Work with countries PSS LCS Sales leaders to continually evaluate opportunities to expand existing systems ID’s by displacing small competitors’ systems and PLC’s
- Ensures that technical solutions provided meet all regulatory requirements (FDA, GxP, …)
- Ability to identify and implement process and/or application improvements
- Consistently delivers services which drive customer satisfaction and retention
- Must have a strong sense of urgency and solid written communications skills
- Thinks analytically to understand a situation, an issue, or a problemInfo Technology
- Lead customer-facing workshops to design end-user Service Portals
Core Business Services Job Description
- Owns the LAM PSS Core Services funnel and ensure countries sales teams are entering all opportunities into CRM
- Work with the local Sales and Service teams to continually feed the funnel, evolve opportunities and to convert qualified opportunities into orders
- Understands the sales cycles of every deliverable in the PSS Core Service portfolio and work with sales teams to unsure customers timely budget for large OPEX investments
- Participate in the monthly SYSS KOB3 funnels/POR reviews with LAM countries
- Act as the main point of contact between PSS Core LCS team in Austin and countries PSS LCS sales leaders and PSS sales teams
- Act as the LAM SME in PSS Core Services
- Develop sales tools in local languages to assist the countries PSS LCS sales team in managing the PSS Core Lifecycle Services business
- Track Performance Metrics (KPI) monthly and report to upper management actuals versus forecast and expected targets
- Provide support to internal teams on quoting complex service contracts and facilitate/expedite support from PSS Austin (when needed) to deliver quotes in a timely manner
- Lead preparation of PSS Core Services monthly/quarterly reviews with the PSS Austin Leadership Team
- Provide guidance and best practice around user experience and user interface design
- Create wireframes and mockups based on customer requirements
- Be the Subject Matter Expert on Service Portal UI Design best practices
- Identifying areas of UI Design process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
- Strong people development, including coaching and mentoring for technical and design roles
- Contribute to the continual improvement of Global Delivery and Practice business processes the maturing of the Core Services Practice portfolio, capabilities, expertise, best practices and solutions
Core Business Services Job Description
- Collaborate with SYSS Operations Team to ensure high renewal rates of services contracts
- Must be or become very skillful in using and leveraging SYSS Installed Base Date in SMS
- 1-3 years of experience in working with agile, lean and iterative development processes
- 1-3 years of experience in with front-end development, including Bootstrap, HTML, HTML5, CSS, Sass, AngularJS, Prototype JS, JavaScript and W3C Web Development Standards
- 1-3 years of experience in creating rapid prototype
- Minimum of 8 years of P&O or related experience
- Bachelor degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
- 5+ years of experience in UI Design, knowing and understanding marketing trends
- 3-5 years of experience in usability best practices for web and mobile applications
- 3-5 years of experience understanding of the end-to-end design process with a broad spectrum of hands-on skills including stakeholder interviews, storyboarding, prototyping, and usability testing
- 1-3 years of experience in mobile and web application design experience across various platforms (iOS, Android, Windows) including an understanding of responsive web design
- 1-3 years of experience in designing applications from sketches to wire-frames to high-fidelity mockups