Customer Services Job Description
Customer Services Duties & Responsibilities
To write an effective customer services job description, begin by listing detailed duties, responsibilities and expectations. We have included customer services job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Services
List any licenses or certifications required by the position: PG, SAP, SMO, IBX, 9001, ISO, CLIA, PMP, CBAP
Education for Customer Services
Typically a job would require a certain level of education.
Employers hiring for the customer services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Business/Administration, General Education, Associates, Engineering, Marketing, Finance, Technical, Management
Skills for Customer Services
Desired skills for customer services include:
Desired experience for customer services includes:
Customer Services Examples
Customer Services Job Description
- Report performance metrics & actions plans to facing dealers and internally, such as Parts Availability, On time Shipping Performance, Shipping Quality
- Interact in a friendly and professional manner with both internal and external customers
- Develop a sound understanding of the legal, compliance and regulatory requirements of relevant market(s), and in collaboration with your team leader ensure continuous review and update of operational procedures in relation to such requirements to always reflect latest changes
- Liaise and develop strong relationships with your team leader to ensure agreed market goals and service standards are consistently delivered in line with existing policies and procedures and ensure proper monitoring and controls are in place to achieve this
- Be the first point of contact for your team leader for resolution or solution implementation as required
- Strive to achieve business / market objectives, sharing (market) knowledge experience and providing assistance on referred issues
- Show creativity in solving special issues and encourage continuous improvement through the development of new processes and procedures
- Provide assistance / cover to team leader when necessary
- Provide constructive feedback to Management wherever possible to further improve existing services
- Strong emphasis on quality, transparency and good value
- High levels of numeracy, accuracy and attention to detail good grammatical and spelling skills
- Basic IT literacy and willingness to learn
- 24/7 shift environment (including nights, weekends and holidays) – if required
- Knowledge of Oracle systems or similar
- Ability to understand engineering drawings and literature
- Customer fronting management soft skills
Customer Services Job Description
- The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system
- Support team leader in the implementation of new strategies
- Provide accurate and informative reporting to team leader whenever required
- Sponsor of success of the Market Specific Team and department
- Ensure proper escalation of critical issues to team leader / Management whenever required
- Be one of the first members of the Eclipse project team to contact a new client to arrange the set-up of their new system, in a professional and efficient manner and managing the clients expectations throughout the process
- To assist and collaborate within dynamic teams, to facilitate the build and delivery of workflow solutions utilising the Proclaim case management application, to both new and existing clients
- Provide support to project team members by helping to ensure deadlines are met through accurate record keeping and ensuring that communication is up to date and relevant
- Liaising with other Eclipse departments to ensure the smooth transition and implementation of the Proclaim system
- Download and format customer orderboards from Oracle OBIEE for distribution
- A degree of self-driven motivation and organisation is important
- Good experience working within a financial environment (min 1-2 years)
- Excellent communication and social skills - ability to communicate effectively at all levels
- Team player who can gain the support and commitment of peers and internal and external service partners
- Proven analytical skills – ability to extract, analyse and assimilate information
- Confidence and skills to manage change processes or initiatives when required
Customer Services Job Description
- Prepare detailed Customer/Distributor Score Cards for review on a quarterly basis
- Data compilation for inclusion in a monthly report
- Increase NPS year on year
- Instruct and liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers
- Finances - Check and sign off invoices for suppliers and sub-contractors giving consideration to material supply chain difficulties, and failure in service level agreements
- Are junior or senior level
- Have previous work or internship experience related to this position
- Have a broad understanding of sustainability
- Are involved in collegiate activities specific to marketing
- Possess good interpersonal communications skills
- Demonstrate a high level of commitment and professionalism to the role
- Ability to work on own initiative and under pressure as a team ~ minimal direction
- Good organisational skills - ability to ‘multi-task’
- Ability to communicate with people effectively
- A 2 years experience in contract, credit or customer services administration is preferred
- Outbound Call for Auth Vs Settelment
Customer Services Job Description
- Enjoy using their analytical skills
- Have a strong Microsoft Office aptitude and writing skills possibly including grant writing experience
- Have some independent research
- Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders
- Providing on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention
- Create strong relationships with Customers to increase business levels
- Work with associates to provide a positive work environment, including but not limited to coaching sessions, performance improvement plans, developing career plans, and administering corrective actions up to and including terminations
- Lead the PDP process with direct reports and assist in devising their development plans
- Participate in interviewing and hiring of Account Order Coordinators
- Partner with Human Resources to understand and communicate HR policies/procedures
- Working on the various stages of Auth Vs Settelment and chargeback cycle
- Awareness of the public library service offer
- Excellent leadership and teamwork
- Clear and thorough understanding of World Class Customer Service
- Ability to motivate and coach employees
- Internal candidate must have maintained a quality score average of 90% or above
Customer Services Job Description
- Lead MDI process
- Ensure employee development plans are in place for individuals through GPS and performance reviews
- Manages new and existing customer installations, working cross functionally to deliver services in the agreed upon timeframe and according to customer expectations
- Responsible for customer satisfaction for a portfolio of customers measured via customer surveys and other methodology
- Understands customers’ footprint and contractual agreements
- This position will be responsible for operational performance during their shift and have departmental responsibility for station departments
- Use, maintain and update company Customer Relationship Management (CRM) database (GoldMine) in order to track all sales activity identify and document key decision-makers, interests, opportunities, and expectations
- Communicates and supports Company goals in a manner that defines the individual accountability for achievement of the goals
- This job description reflects an assignment of essential functions
- A proactive approach to achieving high quality standards
- Effective listening skills, with the ability to discuss business problems and goals
- Familiarity with eCommerce and general knowledge of core systems including Websphere, DOM, Calabrio, SalesForce, Sugar, Putty, strongly preferred
- Excellent interpersonal, verbal, and written communication skills, with a high level of comfort in recommending and implementing solutions
- Ability to take initiative and be proactive with problem solving and follow through
- Ability to work efficiently in a deadline driven environment, while effectively managing associated stress
- Demonstrated successful experience applying analytical skills and project management methodologies and practices