Customer Care Job Description
Customer Care Duties & Responsibilities
To write an effective customer care job description, begin by listing detailed duties, responsibilities and expectations. We have included customer care job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Care Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Care
List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE
Education for Customer Care
Typically a job would require a certain level of education.
Employers hiring for the customer care job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, English, Associates, Business, General Education, Technical, Computer, Management, Communication, Graduate
Skills for Customer Care
Desired skills for customer care include:
Desired experience for customer care includes:
Customer Care Examples
Customer Care Job Description
- Introduce new products to Direct Customer to support Sales Initiative/Campaign
- Lead the Customer Care Transformation work within own team
- Responds to incoming customer requests with a live voice by email and answers questions regarding technical, large or complex service concerns
- Schedules appointments for field reps to meet with customers
- Complete Customer Service Request
- Handle all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
- Conduct homeowner orientation tours
- Have the ability to utilize multiple operating systems concurrently
- Compose correspondence for signature, in response to routine inquiries
- Respond to guest feedback across the many different information highways (phone, email, website feedback, ) – defusing complaints, making believers out of folks new to Noodles and encouraging our loyal guests to come see us more often
- Ability to efficiently follow call transfer and referral procedures and scripts
- Reliable transportation to our Bushwick offices
- Patience, composure and a friendly personality
- Exceptional written communication skills with perfect grammar and spelling
- Ability to work well in an open, collaborative team environment
- Basic knowledge of video production is a great bonus
Customer Care Job Description
- Be highly responsive and proactive in dealing with customer needs or complaints
- Daily invoicing to ensure job closure and revenue raising
- Investigating and completing credits for disputed invoices
- Contributes to maintaining company objectives on average speed of answer and first call resolution
- Meets and exceeds productivity and quality standards as set forth by department management
- Adheres to schedule, including regular, reliable and punctual attendance at work
- Schedules, organizes and monitors service appointments between Customer Care Supervisors/third party vendors and customers
- Provides general administrative support for the Customer Care Department including, but not limited to, processing of correspondence, preparation of reports, filing, copying and maintenance of service files
- Order management for local warehouse of Customer Service
- Manage shipping documents
- Pro-active mindset - We’re looking for people who WOW us!
- Prior experience in the pharmacy
- Must have at least a High School Diploma or GED but PREFER Associates, BA/BS degree, Master’s degree
- A reliable sense of humor and a team-player mentality
- Ability to appreciate the customer’s perspective
- With service quality fundamental to our continuing success, you will deliver the expertise to ensure that queries and issues are dealt with speedily to meet the customer’s current and future needs
Customer Care Job Description
- Regular communications with international warehouses
- Record all actions and other customer communications in CU system
- Request customer refunds as required
- Coordinate account adjustments to reconcile accounts, as required – check all aspects of an account (contract pricing, leases, cylinder balances, A/R, rentals, CIMS and profile notes)
- Process customer master file account maintenance changes within authorization limits
- Managing proactively inbound and outbound calls
- Dealing with customer queries relating ot orders, investigating with the warehouse and raising credit notes where necessary
- Group and locally initiated projects as directed by the Customer Care Manager
- Order Management including delivery query handling of key accounts within the UK and Ireland
- Records new customers in CRM
- Internal candidates must be in current position for 12 months
- HS/GED is an education requirement
- Must have experience in SAP
- Capabilities and Success Factors
- Desire to increase amount of accountability within the organization
- Bachelors' Degree in any field with 3 - 5 years working experience in customer care working environment
Customer Care Job Description
- Organize conference calls/ webex meetings with clients procurement teams in Angola
- Extracts/generates quantitative information from databases using standard queries in CRM
- Prepare internal sales report and analyzes sales targets
- Create and finalize letters and other correspondence
- Prepare reports and track warranty metrics on a weekly basis
- Share data with customer care associates and managers
- Manage all homeowner information including 21 day warranty visits and schedules
- Update records related to scheduling changes and for subsequent buyers
- Research home files as needed to assist in the service or legal discovery process
- Be familiar with Meritage Homes’ new home manual including warranty provisions
- Assist in identifying solutions and ensure that any problems are dealt with promptly and at an appropriate level
- Minimum 2 year’s degree or equivalent obtained in the last 12 months
- Relevant experience in a customer relationship function is a plus
- Pursuing a degree in Business or Engineering (Mechanical, Manufacturing, Industrial) with at least a Junior level status
- Energetic and able to multi-task
- Customer Service experience with a residential home builder preferred
Customer Care Job Description
- Provide analytical and technical support to Customer Care teams for analysis of internal business processes and system capabilities to improve accuracy and efficiency related to completion of global issues
- Gain cross functional support and approval for system and process changes from key stakeholders and Change Management Team to affect timely and complete implementation
- Develop and document training requirements, training materials and provide training as required for call center representatives, supervisors and management
- Maintain close and ongoing relationships with internal customer facing groups Back Office to affect timely response to customer issues
- Owner of Twill’s destination-process across Spain
- Responsible for world class exception handling towards our customers
- Be the first line of support for our customer facing site and escalate to the technical team as appropriate
- End-to-end responsibility for the satisfaction of our customers
- Coordination with DAMCO OPS teams as relevant and necessary, building relationships that generate swift responses and a co-creative approach to problem solving
- Manage capacity at all times to ensure customer needs are met or properly managed
- Internal quality assessments that measure how accurately and efficiently the customer service associate responded to the inquiry
- Minimum 18 Months experience working in a Customer Support role
- Advanced knowledge of Customer Care processes
- Advance level of English language required
- Prior experience in fleet management or rail leasing
- Strongly understand lease management operations and can define best practices