Customer Manager Job Description
Customer Manager Duties & Responsibilities
To write an effective customer manager job description, begin by listing detailed duties, responsibilities and expectations. We have included customer manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Manager
List any licenses or certifications required by the position: PMI, PMP, ITIL, LEAN, CP, SCP, SHRM, PHR, SPHR, CBP
Education for Customer Manager
Typically a job would require a certain level of education.
Employers hiring for the customer manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Engineering, Marketing, Science, MBA, Management, Technical, Computer Science, Business/Administration
Skills for Customer Manager
Desired skills for customer manager include:
Desired experience for customer manager includes:
Customer Manager Examples
Customer Manager Job Description
- Responsible for mapping the entire customer journey and identify loyal and non-loyal customer segments
- Develop a cost reduction strategy incorporating both manufacturing process and supply chain optimization that will provide the customer with an effective and ongoing cost reduction plan
- Brief internal and external creative teams to develop rich product tool kits for customer level activation
- Track metrics on customer adoption and retention, and adjust coverage model as needed to optimize results
- Support customer-centric philosophy in all team communications
- Monitor and evaluate the performance of the operational department, increasing its effectiveness and efficiency by driving continual process improvements to achieve business goals and maximise customer service
- Manage and create 1-to-1 customer journeys across marketing, sales, and service and make recommendations
- Responsible for defining the moments that matter, create personalized journeys based on customer behavior, preferences, or any data point
- Manage trigger email campaigns and journey/workflows throughout the customer lifecycle to increase lead conversion
- Manage and develop the strategy to increase customer engagement, retention and loyalty
- Heavily involved in testing key system changes/enhancements as they relate to their customers
- BS, BA, or equivalent 4 year degree in Business Administration, Logistics, or related professional experience is required
- Demonstrated ability to work effectively with/across internal departments and representing HBI’s best interests while fostering positive relationships with Billion plus retail base
- Knowledge of Service Delivery Portfolio for BL Managed Services
- Knowledge of main tools used in Mobile Telecommunication Network management (Including the Information Technology network used to implement the business processes)
- Knowledge of performance and quality management used in operators daily routines
Customer Manager Job Description
- Interface with customer PMO and other stakeholders throughout program
- Work with and support outside contractors and customer installers to ensure project deployment timeliness and quality
- Must be knowledgeable of project scope and contract requirements, training programs, customer expectations and needs, and local regulatory and cultural considerations
- Monitor Customer level CM1 (contribution margin) & find ways to improve it
- Ensure superior Service delivery / customer satisfaction & conduct associated benchmarking projects
- Support the design of our beverage channel strategy and embed it into the annual planning process
- Support the weekly beverage communication process to the sales team around upcoming activations and developments to the annual plan
- Support the SKU End of Life process that starts from the retail shelf and works back to the supply chain
- Act as a leader within the “hub of the wheel”, running the cross-functional teams that execute new programs, launch products with excellence and track ongoing business results
- Develop & deliver business rationale to cross-functional team members and leadership in order to gain alignment and drive projects forward
- Major in computer science, IT management or a relevant field
- Excellent delivery experience in BSS Transformation
- Ability to and comfort in challenging people’s ideas in a constructive way
- Omani national is needed
- Ability to work with governmental departments and have strong connections
- GCSE (or equivalent) in English and a strong knowledge of Microsoft Office applications including Word and Excel
Customer Manager Job Description
- E2E responsibility for the delivery of all projects and maintenance releases within the customer environment
- The entry point for all project and maintenance requirements raised by the customer
- Priotise different projects and activities with the customer and account manager and align all expectations
- Establish, develop, and maintain a network among local and foreign banks, ECA’s, private insurance companies, to facilitate the commercial targets of customer financing in your assigned markets
- Keep accurate records and provide meaningful feedback to the company regarding customer issues and needs
- Manage the overall performance of the CQR team by tracking and monitoring key metrics
- Develop ways to innovate or improve current processes and procedures for continuous improvements
- Manage automations to respond to engagement such as Welcome Home Center visits, website interactions, and email opens to guide customers down the right path based on their current or predicted behavior and preferences
- Manage and train all users on Journey Builder
- Create and analyze reports using SalesForce and present to Division and Corporate associates with recommendations for strategy
- Capable for analyzing from a wide perspective foreseeing potential risks and issues in detailed process
- This is a local position in Lusaka, Zambia
- Experienced in Health care business consulting or Management consulting
- Committed, passionate
- Fluent in Slovak or Czech AND fluent English is essential
- Projects for public sector experience
Customer Manager Job Description
- Drive alignment on business situations throughout the organization to include supply, Customer service, Sales Operations, Marketing and Sales on unique Customer and overall Brand initiatives (timing, quantity, unique offers)
- Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided
- Establish clearly defined financial objectives for customer accounts and partner with manufacturing and engineering to meet or exceed our targets
- Provide the operational leadership needed to deliver flawless execution and customer issue resolution
- Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client
- Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency
- Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail
- Possess expertise in using the Trapeze system, and other technology tools supporting the customer service function
- Maintain database or log of customer complaints/compliments that can readily identify trends that may require additional training or management consideration
- Serve as an expert to manage the team's ability to clearly, accurately and respectfully respond to customer questions regarding all policies, procedures including the fare system
- Focused on Customer business needs (Network and Information technology)
- Experience working with ad servers (DFA, Atlas)
- Advanced PC skills (Excel, Power Point)
- The successful candidate will have previous experience of heading up a CRM function or of managing a diverse group of customer and third party partners and will be able to demonstrate a track record of forging strong relationships and facilitating cross party working
- Proven track record of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
- Strong experience directing research agencies to deliver innovative research, love of conducting scrappy hands-on research
Customer Manager Job Description
- If directed by client, establish relationships with key consumer agencies to facilitate direct communication and feedback proactive customer focus
- Maintains a dynamic and scalable customer service organization where resources are managed effectively and efficiently
- Families responsible for the daily customer interactions with the company
- Administer deduction operations in a manner which will contribute to company profits, customer stability and provide maximum protection to the accounts receivable investment
- Manage data extensions to create subscriber list using Marketing Cloud or via SalesForce
- Responsible for creating targeted segments based off of subscriber list
- Utilize email, SMS, push notifications, ads, Web, and apps to reach customers on all digital channels
- Responsible for using predictive intelligence to deliver timely, relevant content
- Define specific goals, and measure everything from CTRs, timing, channels, conversions
- Manage, track and report on email campaigns and implement A/B testing to optimize the lead nurturing journey and workflows
- Or business
- Bachelor’s degree in business or engineering with 8 or more years of experience in the EMS industry and/or with relevant electronics OEMs
- Has the ability to understand, summarize and explain complex technical, technological and business concepts and possess quantitative analysis ability, attention to detail, time management and organizational skills
- A competitive nature
- Optimising Promotional Investment
- Must have experience working with MS Office Suite