Customer Service Associate Job Description
Customer Service Associate Duties & Responsibilities
To write an effective customer service associate job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Associate
List any licenses or certifications required by the position: WIC, GC, PTCB, AED, CPR, PMP, CMIS, APICS, 9001, ISO
Education for Customer Service Associate
Typically a job would require a certain level of education.
Employers hiring for the customer service associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Associates, Design, Retail Management, Communications, Technical, Marketing, Economics, Computer
Skills for Customer Service Associate
Desired skills for customer service associate include:
Desired experience for customer service associate includes:
Customer Service Associate Examples
Customer Service Associate Job Description
- Providing daily support for co-workers within the Customer Service Team
- Supporting other areas of the team periodically as business needs change
- Performing other duties as needs arise
- Provide the very best in customer service
- Provide customer service regarding returns
- Accurately issue fish and game licenses
- Ring in A/R sales, and take A/R payments and tax exempt sales
- Complete customer phone orders
- Maintain appearance of Front End, clean, stock, and face merchandise
- Process all customer orders and follow-up on customer complaints, requirements or needs
- Prioritize and work independently collaborate with teammates for effective workload management and to fulfill customer requirements
- Complete understanding of the OSI system necessary to perform accurate work is required
- Position requires flexibility and willingness to travel to other locations/branches and to adapt to schedule changes during the workday to include evenings, Saturdays, lunch hours and break times
- Must be available to attend after hour training as needed
- Experience working with large product line
- Comfortable with invoicing
Customer Service Associate Job Description
- Provide online assistance to policy holders and advisors if they’re having any issues
- Attention to detail when placing and filling orders to prevent waste and promote positive customer interactions
- Complete training and maintain knowledge by participating in all educational and training opportunities
- Proactively working to avoid issues, confidently making self-initiated contact, anticipating needs and addressing customer queries efficiently and effectively and providing innovative solutions
- Serve as the primary liaison with carriers and clients to facilitate the administrative aspects of all policies
- Efficient processing of incoming phone calls including premium inquires, filing claims, and processing policy change requests
- Resolve inquires, explain insurance coverage and request changes to policies
- Processing policies and endorsements, cancellations, and reinstatements within deadline time-frames
- Work closely with producers on client issues, policy processing, and claim issues
- Greeting visitors and help resolve employee and customer concerns/issues
- Familiarity with informal American English
- Can use the Audible brand voice – can build rapport and articulate Audible value proposition
- Bachelor’s degree and at least 2 years in a sales or service related role OR a high school diploma and 4 years in a sales related role
- Experience with hunting products and with Sitka products
- Proven ability to work independently interdependently within the team
- Demonstrated customer orientation and responsiveness
Customer Service Associate Job Description
- Supports senior-level managers in office service needs
- Backfill for front receptionist
- Perform billing and data entry duties
- Onboard/Offboard employees using clients systems
- Schedule video conferences
- Manage conference rooms and reservations
- Manage catering of meals for meetings
- Assist clients during meetings with general duties
- Order office and canteen supplies
- Troubleshoot IT issues
- Must be able to communicate both orally and in written form effectively
- Must be able to handle customer situations
- Strong quantitative, analytical and problem solving background
- Demonstrated ability to drive change and meet deliverables
- Customer Service/Vendor Management experience
- Ability to work with multiple functional groups on multiple project
Customer Service Associate Job Description
- Answer calls from Call Center Representatives or directly from customers to assist with questions and requests
- Review lapsing policies for proper disposition
- Works with team to meet team and department goals
- Provides training to other team members in area(s) of expertise
- Receive and confirm Electronic Customer Message exchange
- Collect and store Shipping relevant Documentation
- Bill of Lading handling (B/L)
- Port Filing handling
- Advance Customs notice handling
- Reconciliation process concerning Financial system
- Ability to perform/ process investment changes including current and future allocations with minimal errors
- Are customer focussed
- Are good at problem solving and being a proactive thinker
- Are computer literate
- Have the ability to thrive in a fast paced, ever changing environment
- Minimum of two years customer service experience to include working with multi-line telephone systems required
Customer Service Associate Job Description
- Source parts and assembly from internal and external vendors
- Maintain accurate order information in business system including order entry, purchasing, status monitoring and invoicing
- Assist sales channel, customers and technicians on "fit for use" questions
- Find alternatives to meet customer price and delivery expectations
- Coordinate job packs and corresponding documentations
- Process legal invoices
- Assist with preparation of board packets
- Review, research as necessary, and respond to customer requests
- Generates quotations for customer enquiries, using price lists, and coordinating input from management, production team and sales force as appropriate
- Refers technical and department-specific requests to appropriate personnel
- Knowledge of Microsoft Word, Excel, Word for Windows
- Able to read - write and follow English or French instructions
- Prior experience in Receptionist / Secretary duties
- Willingness to submit to a pre-employment criminal check
- Willingness to submit to a pre-employment criminal background check
- High School Diploma/GED is a must and at least 2nd year college level preferred