Customer Service Coordinator Job Description
Customer Service Coordinator Duties & Responsibilities
To write an effective customer service coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Customer Service Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Customer Service Coordinator
List any licenses or certifications required by the position: DOT, ASE, FCRA, CDIA, HFMA, CSM, APICS, WAV
Education for Customer Service Coordinator
Typically a job would require a certain level of education.
Employers hiring for the customer service coordinator job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Education, Technical, Medical, Business, General Education, Medical Terminology, English, Business/Administration, Communications
Skills for Customer Service Coordinator
Desired skills for customer service coordinator include:
Desired experience for customer service coordinator includes:
Customer Service Coordinator Examples
Customer Service Coordinator Job Description
- Using contact with customers as a marketing opportunity to learn about our customers’ desires, needs, and expectations
- Calling some of our customers to discuss their experience which gave rise to a customer comment
- Making decisions as to whether or not to provide a comp to a customer, based upon the Customer Service guidelines
- Answer approximately 75 incoming customer calls received thru ACD system daily
- Provide customers with information requested through verbal and written correspondence
- Direct calls to proper departments in event information is not available or requires research
- Take mortgage payments over the phone, respond to inquiries regarding insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements
- Review and explain escrow disclosure statements
- Discuss and respond to inquiries regarding loan types and terms
- Support and coordinate offline flight disruptions for customer recovery, including but not limited to
- Must have at least intermediate knowledge and skill with Microsoft Office 2010 used for word processing, email, presentations and spreadsheets
- Knowledge of B2B collections and Q2C as a Process will be an added advantage
- Ideally educated to graduate level
- Demonstrate an eagerness to serve both internal and external customers
- Completed HS Diploma or GED
- Minimum of five years of experience using MS Office software including Outlook, Word, and Excel
Customer Service Coordinator Job Description
- Set appointments with customers in a quick and efficient manner
- Provide detailed and accurate track and trace information when required
- Answer all types of enquiries including
- Credit Management - Follow up with Credit Department on Credit Release of orders
- Follow up on order payment from customers, letter of credit, payment in advance, &
- CSC as the key player to co-ordinate between Planner, Finance Dept/ Credit Dept, Warehouse, Freight Forwarder, Banks, Stakeholders
- Control scheduling and dollar additions for incoming customer change notice request
- Update clients with shipping information including production times, shipment delays, product status, and transportation logistics
- Answering inbound calls/emails in a timely manner
- Work with departments such as manufacturing, dispatching, and sales to update/coordinating dispatching/shipping information
- Leasing and/or property management industry experience is preferred
- Create, assign, monitor, and close work orders, as may be necessary
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification
- Must have a positive, professional, service-oriented attitude and ability to communicate this attitude to staff associates, guests, hotel staff and management on an ongoing basis
- Must be skilled and comfortable working in a highly automated environment
- Must be able to evaluate accounts and to accurately make adjustments to point balances based on details of promotions
Customer Service Coordinator Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems and software
- Train users on download/installation/and use of proprietary software
- Maintain daily update of support tickets and multiple Excel databases
- Follow-up with users and internal teams to ensure issues have been resolved
- Run daily utilization reports to provide internal teams
- Test functionality of apps and content against PowerPoint files to ensure accuracy
- Attend and participate in internal meetings and training sessions
- Responding to internal and external communication timely and accurately
- Acts a team member in the regional intake business development liaison to HHCAH staff, departments and customers both internally and externally
- Reviews pre admission referral documentation, ensuring completion of pre admission requirements including F2F elements ensuring agency policy and regulatory compliance
- Flexibility and availability (Saturdays included)
- Bachelors Degree or High School Diploma with 3-5 years customer service experience preferably in medical device and/or pharma company
- Administration of pricing and contracts
- Processing customer complaints, returns, and invoices
- Investigation of problems and determining solutions both individually and within a team environment
- Creation and maintenance of customer master data
Customer Service Coordinator Job Description
- Review reports received from corporate collections for accuracy
- Respond to inquiries originating from Omnicare patient web portal
- Assist with training of new hires or those requiring additional assistance
- Handle escalated calls as needed
- Provide daily reports to team and management regarding statistics from the prior day
- Follow up with reps regarding non-timely completion of assigned tasks
- Triage questions between external customers, reps, pharmacy personnel, and collections
- Working with corporate collections regarding refusal to pay accounts and customer disputes
- Work and partner with other internal departments to resolve patient issues
- Participate in projects and/or meetings as designated by management
- Organized and able to work through solutions with customers
- Must be computer literate, familiar with Microsoft family of software
- Prefer someone who has worked on a field location desk or service work
- Bachelor’s Degree / Diploma any discipline
- Minimum 3 to 5 years of experience in Customer service & Order Management role
- Knowledge of Warehousing and Distribution
Customer Service Coordinator Job Description
- Ensure proactive communication towards customers in regards with order or material availability status
- Monitoring logistical agreements with customers
- Support and provide input for development/improvement of Customer logistics’ material and document flows
- Daily Reporting of realized net sales and other reports within the area
- Weekly reporting to the Logistics Mangers on related Logistics KPI’s
- Usage of reports and analyses of data, supporting RCPS (Root cause problem solving)
- Facilitate organization of transport for return goods from customer
- Collaboration in projects within the area of competences
- Process orders via fax, email, EDI & I-trade System
- Confirm orders within 24 hours via fax/EDI
- Comfortable multi-tasking on the computer while providing good customer service to customers over the p hone
- Organize unplanned (corrective) maintenance activities in accordance with published processes to agreed performance standards
- Organize planned maintenance (PPM), installation and survey activities in accordance with published processes to agreed performance standards
- Knowledge of the office furniture industry preferred and customer service experience desired
- Proficient in MS Word, Excel, Outlook and Access, and Internet applications
- Experience using Magento and/or HelpSpot would be a plus