Coordinator Customer Service Job Description
Coordinator Customer Service Duties & Responsibilities
To write an effective coordinator customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included coordinator customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Coordinator Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Coordinator Customer Service
List any licenses or certifications required by the position: DOT, ASE, FCRA, CDIA, HFMA, CSM, APICS, WAV
Education for Coordinator Customer Service
Typically a job would require a certain level of education.
Employers hiring for the coordinator customer service job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Education, Technical, Medical, Business, General Education, Medical Terminology, English, Business/Administration, Communications
Skills for Coordinator Customer Service
Desired skills for coordinator customer service include:
Desired experience for coordinator customer service includes:
Coordinator Customer Service Examples
Coordinator Customer Service Job Description
- Provide event, database, and customer support throughout the year
- Enter sponsorship contracts and donations into the event system
- Fulfill ad hoc reporting requests made by development staff
- Flexibility to travel up to 30% of the time is required
- Responsible for reporting on key financial and supply chain performance measurements, including collections, deductions, DPS
- Manage the Distribution Replenishment Planning process for the secondary hubs
- Develop and foster working relationships with departments to manage continuous improvements to improve customer satisfaction and business performance
- Design effective communication process to all relevant internal/external customers
- Constantly and proactively manage and contribute to improvement initiatives and developments within the scope of the role to ensure Out-performance is achieved
- Manage multiple Asia Pacific regional Customer Service Accounts as assigned by Television Distribution staff for Asia Pacific regional customers
- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high quality services for all customer needs
- Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or challenging customers
- Demonstrate clear speaking and writing skills in English
- Requires Associate degree or 2 - 4 years experience
- Must be an effective team player and a positive influence with the organization
Coordinator Customer Service Job Description
- Ensuring adherence with referral management protocols, policies and procedures
- Provide front line phone support for dealers, distributors, end user customers, rental, and mass accounts regarding parts order status and tracking, order placement, and adjustments
- Precise data entry required for keying parts orders, processing claims, and escalating messages
- Responsible for researching problems and communicating resolutions to customers
- Handles any customer questions or complaints and works toward a positive solution
- Accurately files paperwork such as invoices, open orders, in-transit documents archived documents and delivered orders
- Answers phones, takes messages, and appropriately routes phone calls
- Assure all phones are answered and issues are resolved in a timely manner
- Assure all orders are accurately processed
- Provide issue resolution when possible and assign unresolved issues to the responsible planner
- Degree in Economics, Administration or equivalent
- Knowledge of on Oracle platform and Siebel aare really nice to have
- Fluent in French, Italian and English languages is a MUST HAVE
- Candidate should be Full time graduate from a reputed university
- Should be hands on with various MS OFFICE tools like Word, Excel, Outlook and Power Point
- Ability to work independently within a large team
Coordinator Customer Service Job Description
- Accurately and precisely input order requests into company ERP system
- Coordinate moving and relocation process
- Provide a full range of customer service for all areas of the business (programming, digital, TV Everywhere, corporate, merchandise, social media) in a prompt, efficient and professional manner
- Demonstrate listening and analytical skills, with the ability to obtain key information to resolve problems
- Showcase advanced analytical skills to identify, gather and organize information as it pertains to browsers and apps
- Exhibit excellent oral and written communications skills, with the ability to articulate relevant information and directions in an organized and concise manner to the customer, all levels of the organization
- Communicate courteously and effectively to understand issues from the customer's perspective
- Manage day-to-day relationships with internal partners to ensure all stakeholders are aligned and informed
- Maintain extensive knowledge of the roles of other departments within the company to respond adequately to inquiries
- Possess an excellent knowledge of Windows and Macs, web browsers, and mobile app technology
- Written and verbal communication skills with the ability to prioritize and execute multiple tasks
- Must have a good knowledge of computer systems, with experience in Oracle preferably or a comparable Order Entry System, Excel and Microsoft Word
- The candidate should have a good technical experience with exposure to many business areas and strong general application skills
- Ability to work and thrive in a fast paced structured environment where 90% of time and effort is focused on managing, responding and taking action on customer interactions
- Possess a B.A./B.S
- Processing orders and managing customer requests
Coordinator Customer Service Job Description
- Preparing and maintaining accurate patient records, charts and documents to support sound medical practice
- Consistently communicates with HHCAH management to make sure all issues and problems are seamlessly handled so that both the patient and the referring source are satisfied with the results and process
- Providing consultation to referral source on community resources and home care issues
- Adheres to the practice of confidentiality (HIPAA and other state/federal regulations) regarding patients, families, staff and the Agency
- Demonstrating H3W Leadership behaviors and supporting your team in culture and team building initiatives
- Pricing and completing work orders in the online storefront system calculating price quotes for potential orders
- Handle Legacy hotel branded guest resolution issues, research and follow-up via phone, email and social media
- Review and communicate Reservation Accuracy Audits
- Maintain and update the Business Continuity Plan and if required, execute
- Prepare and disseminate daily, weekly, quarterly and month end reports
- Hands-on" mechanical or related experience a plus
- Must submit to a pre-employment criminal background and drug screening
- Attention to detail and follow through with both customers and administrative duties
- Working knowledge of Word, Excel, Outlook and the Internet
- Knowledge of Transportation Management Systems (TMS), DCIS (warehouse management), Yard Management Systems (YMS), and SAP - PREFERRED
- Knowledge of phone system
Coordinator Customer Service Job Description
- Complies with the pharmacy and departmental policies regarding safety, attendance, and dress code
- Assist customer service as needed especially during heavy on-sale days - customer email/calls daily
- Manage and file customer refunds and charge backs
- Office manager - ordering supplies, shipping (UPS/ postal service), working with facilities
- Research for VIP programs as needed
- Maintain VIP Nation Info calendar
- Shipping - proficient in merchandise shipping projects using UPS, USPS or our fulfillment partners LSI
- Document and update records through our databases
- Sending itineraries/customer notes for several tours
- Sales order handling
- Export & Direct Indent Sales Documentation Knowledge
- Knowledge on E-biz portal, Customer complaint System, GTS
- Minimum of three years of customer service and/or account management in a large call center environment
- 1-2+ years of experience in a call center or customer service position
- Minimum 1 year of experience in a customer service environment, call center preferred
- Must have excellent interpersonal skills, problem solving ability, analytical and team building skills