Desktop Engineer Job Description
Desktop engineer
provides engineering and administrative support for the assigned areas such as Active Directory, ADFS, Windows Server OS and Hardware, SCCM, SCOM, Microsoft Office 365, Azure, etc.
Desktop Engineer Duties & Responsibilities
To write an effective desktop engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Detailed knowledge of end user computing environments including Windows 7, Windows 8, Mac OSX and their supporting infrastructure components – Active Directory, group policy creation and maintenance, SCCM 2012
Design reports within management systems (SCCM, ePO, etc) for strategic decision making
Monitoring and tuning system performance, maintaining service documentation and performing security patching
Provide hands-on end user support, administration, installation and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages
Design deployment solutions for enterprise wide rollouts and upgrades
Participate in the testing and evaluation of new technologies
Build the strategy for the endpoint environment, including emerging technology, new technical solutions, software and hardware roadmaps
Contribute to major technical projects
Create, and maintain endpoint images
Create software deployment packages
Desktop Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Engineer
List any licenses or certifications required by the position: ITIL, MS, MCSA, MCP, MCSE, MCDST, MOUS, CCNA, JAMF, PC
Education for Desktop Engineer
Typically a job would require a certain level of education.
Employers hiring for the desktop engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Information Technology, Engineering, Information Systems, Associates, Business, Computer, Technology
Skills for Desktop Engineer
Desired skills for desktop engineer include:
Office 365
Active Directory
SCCM
Configuration
Supported Microsoft Windows operating systems
Installation
Operating systems
Inventory
Monitoring
Solutions available to perform software distribution
Desired experience for desktop engineer includes:
Work in a high pressured environment liaising with multiple teams to resolve issues, using incident and problem management processes where applicable
Requirement to follow issues through to conclusion - which may involve liaising and co-ordination or support teams
Movement of IT kit for small moves and desk kit out is also a requirement
Evaluate operational/support tools
Provide coaching, technical guidance and training to team members
Deliver regular status updates to project teams and leadership
Desktop Engineer Examples
1
Desktop Engineer Job Description
Job Description Example
Our company is looking for a desktop engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop engineer
- Act as an escalation point for complex technical issues
- Imaging desktop, laptops and virtual machines (and maintain the image)
- Desktop Security (Manages desktop/laptop/tablet anti-virus and malware detection, analysis, and remediation)
- Researching Desktop technology selection
- Guiding desktop engineering standards
- Providing Tier II support (and Tier 3 support coordination)
- Assisting senior level staff members with advanced maintenance and troubleshooting activities
- Supporting and participate in new projects as assigned
- Providing documentation for service team, end user and Tier I support
- Performing moderate to complex system administration tasks across supported technology areas
Qualifications for desktop engineer
- Detailed knowledge of automated deployment methodologies and scripting languages
- Bachelors degree (preferably in Computer science, Business or related area) or equivalent education, training and related discipline or experience required
- 5+ years relevant experience with Windows and Mac OS
- Prior experience managing technical resources and IT projects
- Systems Support and Related Accreditation Certification (or equivalent experience)
- Mac experience is a must
2
Desktop Engineer Job Description
Job Description Example
Our growing company is hiring for a desktop engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop engineer
- Manage, maintain and administer various client technologies, such as workstation hardware and software management, mobile device management, security management, certificate management, and patch management
- Research, design and integration of client technologies that strategically interface with our line of business environments
- Develop technical supporting documentation for IT equipment and systems as required
- Training and formal turnover of processes and information to the Client Services Support team
- Develop new technology and engineering best practices
- Must be able to work closely with other skill teams and Lines of Business to understand requirements and design/deliver appropriate solution
- Provide Level 3 support to Client Services Support team
- Adherence to IT policies and procedures to ensure consistent quality of service
- Design custom engineering solutions and delivering third level technical support and to all Capital Markets Businesses
- Deliver quick repair to hardware and software problems and possibly swapping spare equipment
Qualifications for desktop engineer
- 10+ years progressive IT experience preferred
- 5+ years relevant experience with Windows and Mac OS preferred
- Familiarity with Windows 2003/2008 R2 and Citrix XenApp 6
- ITI Foundation certification
- Architect and develop automated back end maintenance
- Provide 3RD level support for Capital Markets businesses
3
Desktop Engineer Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of desktop engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for desktop engineer
- Participate in projects to provide input from an Engineering perspective
- Experience facilitating Break Glass admin ID’s
- Develop scripts used for deployment automation
- Code and bug fixes based on Jira reports
- 10% Mentors and trains junior team members, on relevant procedures and provides technical guidance
- Provide desktop support for Windows and Mac users
- Monitor Systems Administration of Windows Servers
- Actively monitor systems for any issues
- Provide hands-on administration and technical support
- Able to troubleshoot complex hardware and software defects with low supervision
Qualifications for desktop engineer
- Min NITEC in IT/ Engineering or any related field
- Conversant with common PC applications such as Microsoft Office Suite, Adobe suite, Lync conferencing and
- Is able to support Window OS, Microsoft Office suite, Anti-virus software
- Ability to recognize, analyze, and effectively resolve complex issues or advanced technical solutions in a timely and organized manner
- Experience at scale with at least one common desktop/endpoint technology
- Experience with VDI is a plus
4
Desktop Engineer Job Description
Job Description Example
Our company is hiring for a desktop engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop engineer
- Provides ongoing support to existing systems as needed
- Monitors operating efficiency of existing systems
- Defines and maintains system/application configurations
- Communicate technical info to peers, vendors and customers
- Can act as the technical lead for medium sized projects (project size or number of projects will increase with level)
- Strong analytical and deep-dive problem solving skills across multiple disciplines
- Cross-trains technical support specialists for the desktop deployment process
- Works with other technology staff for Application Development projects and participates in project planning
- Serves as point of escalation for helpdesk and provides Level II and III support for hardware and OS related incidents by determining appropriate solutions to problems including software, hardware, network, and system integration requirements
- Creates, modifies and documents complex desktop image design defaults, scripted processes and image maintenance procedures
Qualifications for desktop engineer
- Develop, Implement and maintain an enterprise deployment and software application packaging infrastructure
- Maintains documentation of all customizations and changes made during the packaging process
- Experienced in scripting language
- 2-factor authentication
- Strong customer service abilities, analytical, interpersonal skills required
- Must be able to obtain and maintain a United States-DoD Secret clearance
5
Desktop Engineer Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of desktop engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop engineer
- Support enterprise desktop solutions using industry standard tools, for example Microsoft SCCM, JAMF Pro, AirWatch MDM or other applicable products
- Administration of web-based services (Box.Com, Concur, SalesForce, Hosted Exchange)
- Work as a liaison with third-party IT Engineers and consultants to resolve issues with IT services such as QAD, SalesForce, Box.Com
- Formulate, project manage and execute various enterprise wide infrastructure projects to meet business needs
- Use his/her knowledge and experience to contribute to the end user experience, and the overall technology strategy to meet the firm’s goals
- Utilize their knowledge to deliver and manage a standardized operating environment consisting of over 1500 desktops globally in a 24x7 environment
- Create, modify and streamline application packaging and distribution (using tools such as InstallShield, Wise and ORCA) and utilize application virtualization programs (VMWare ThinApp, Microsoft App-V and similar technologies) to enhance desktop delivery
- Be responsive to ticketed customer service requests, , business needs
- Grasps the essence of new information without repeated training
- Able to complete projects both supervised and unsupervised
Qualifications for desktop engineer
- At least 1 year of experience with OS and browser distinction including how third-party software and plugins work with browsers
- 1+ years of experience with Group Policy and Active Directory
- 1+ years of experience in shell scripting such as Powershell
- 1+ years of experience with networking and core Internet protocols
- 1+ years of experience with MS SQL and reporting
- 1+ years of experience with Web Security and Browser Development