Desktop Specialist Job Description
Desktop specialist
provides backup for or assist in system administration for Windows 2012/2016 Server (including file system and Active Directory objects).
Desktop Specialist Duties & Responsibilities
To write an effective desktop specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Basic network troubleshooting (IP, DHCP, DNS, .)
Installing, maintaining, troubleshooting and upgrading desktop/laptop hardware and software
Heavy Outlook troubleshooting
Troubleshooting and resolving software issues for Windows 8\XP operating systems
Troubleshooting and support of more than 900 remote users
Troubleshooting any applications that were not rolled out correctly
Troubleshooting computer related hardware, including building, deployment and upkeep of end-user computers, desk phones, BlackBerry devices
Escalate support issues to appropriate levels for resolution assistance if unable to resolve
Communicate with IT Management Team regarding outstanding issues
Respond to all system problems during assigned support shift(s) and take part in on-call rotation
Desktop Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Specialist
List any licenses or certifications required by the position: MCSA, MCSE, HDI, MCITP, ITIL, CCNA, MCP, OEM, ACMT, MCDST
Education for Desktop Specialist
Typically a job would require a certain level of education.
Employers hiring for the desktop specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Information Technology, Associates, Business, Engineering, Technology, Information Systems, Computer
Skills for Desktop Specialist
Desired skills for desktop specialist include:
Active Directory
McAfee EPO
SCCM 2012
Computer internals
Configuration
Network/servers and storage
System fundamentals
Troubleshooting
ITIL and familiar with Help Desk Software
Desired experience for desktop specialist includes:
Perform necessary tasks to resolve and close calls in a timely manner
Train internal end-users on system and software basics
Complete assigned projects, including researching, evaluating, implementing, and putting into production the chosen solution
Maintain and promote the high standards of the department set by the IT Management Team
Management of user rights and security settings at desktop/laptop computer level
Installation and connectivity support for approved handheld devices - activating Blackberry, iPhone, Android, using Good, BES and ActiveSync
Desktop Specialist Examples
1
Desktop Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for a desktop specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop specialist
- Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users
- Recommend and implement corrective solutions, including off-site repair, as needed
- Receive and respond to incoming calls and/or e-mails regarding IT problems
- Manage end user accounts, permissions, access rights, and storage allocations
- Strong Analytical, Logical and Problem Solving abilities to follow through and document issues resolutions
- Providing desktop/hardware/software support for the Firm
- Initiating major enhancements
- Implementing Cyber Security, Cyber Intrusion and detection
- Handling all hardware and software issues
- A/D & Exchange administration
Qualifications for desktop specialist
- Windows 7, MAC OSX & Linux
- Sophos
- IOS, Android & Blackberry devices
- Proficient skills utilizing various software, Microsoft Office
- Install and maintain UPS, including batteries, agents, ATS, network switches within the LAN/WAN room
- Interface with the company's 3rd level support including Application Development, LAN/WAN and Server groups
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Desktop Specialist Job Description
Job Description Example
Our company is searching for experienced candidates for the position of desktop specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop specialist
- Provide maintenance for monitors, keyboards, printers, and mice
- Should be very technical, but be able to bridge the gap and explain Technology to Non-Technical folks
- Person should proactively manage any planned changes, upgrades
- Providing phone, e-mail, and in-person support to end-users for various issues, including e-mail, printers, LAN/WAN, standard computer images and applications, COTS and GOTS applications
- Create, monitor, and track incident/request work order tickets to ensure high quality client service
- Address and correct any hardware, software, or connection (both local and remote VPN connectivity) issues, while minimizing work stoppage to our clients
- Supporting desktop and laptop end-users by solving problems with Microsoft, Adobe, and other deployed software
- Ensuring backup, recovery, and data restoration from workstations for clients during upgrades or when a problem with their system is diagnosed
- Installation of printers (network and local), scanners, desktop and laptop computers (and the relevant peripherals)
- Coordinating with operations on assigning remote user profiles, tokens
Qualifications for desktop specialist
- Strong technology background with a desire to learn and become the best
- A relevant bachelor’s degree or equivalent job experience will generally be required
- Knowledge of AS400 – PC interface tools Client Access
- Passport for required travel
- Requires 5-10 years of related work experience, or Bachelor’s degree, or technical training, or equivalent combination of education and experience
- Employees working on client accounts
3
Desktop Specialist Job Description
Job Description Example
Our company is looking to fill the role of desktop specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop specialist
- Study and learn new applications, equipment, as directed by supervisors and/or as necessitated by the state of the art or changes in the basic configuration
- Provision new laptops and set up workspaces for local new hires
- Support telecommunications and AV technologies such as Fuze VOIP phones and Zoom conferences and webinars
- Addressing security incidents and helping secure end user machines
- Help improve automation in account, system and application provisioning
- Testing applications to determine if the implementation was successful
- Administration of our clients support help desk system including logging of IT support calls received via phone and email
- Performing various administrative tasks including inventory of IT hardware, software, desk moves, password reset and New Starter / Leaver processes
- Direct various Bank desktop project initiatives, upgrades and maintenance activities
- Manage Bank-wide inventory of IT equipment including PCs, monitors, laptops, mobile devices, and printers
Qualifications for desktop specialist
- Bachelor’s degree in Information Technology, Computer Science or High School Diploma with 5+ equivalent experience
- Minimum 2 years of experience working on a helpdesk or in a desktop support capacity supporting desktop applications, hardware and peripherals
- Excellent technical knowledge of PC internal components, including disks, memory
- Ability to manage multiple and varied tasks and prioritize workload with attention to detail
- Implement solutions for software and baseline image deployment
- Configure the Software Portal to deliver applications
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Desktop Specialist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of desktop specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop specialist
- Troubleshooting and problem resolution for all networked devices
- Manage WSUS environment to patch all desktop systems, Solarwinds Patch Manager Software to control patch deployment of 3rd party applications
- Validate deployment of critical systems, windows and security patches in a timely manner
- Develop and maintain desktop and laptop images, test all applications, lockdown image based on Information Security recommendations
- Identify, evaluate and recommend new technologies, tools, processes, and procedures to automate functions, enhance the overall availability, reliability and performance of desktops
- Troubleshoot issues, problems and trends associated with the functionality of the desktop and laptop applications
- Assist and provide direction to Help Desk for case research and resolution
- Maintaining computer peripheral equipment printers, scanners, projectors and conference toom technology
- Evaluates vendor-supplied software by studying user objectives
- Places software and hardware into production by loading software into computer
Qualifications for desktop specialist
- Bachelors or Associate degree in computer science, or related experience and/or training
- Print and collate Public Information Books and other complex documents
- Download, stage, and deploy software updates
- Collaborate with internal teams to identify and support technology advancements
- Collaborate with client, server and other internal teams to identify support and technology advancement
- Working knowledge of Internet Explorer 11 (IE 11)
5
Desktop Specialist Job Description
Job Description Example
Our growing company is looking for a desktop specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop specialist
- Create and maintain documentation as it relates to workstation architecture, integration design and system configuration
- Configure and manage user accounts in Active Directory
- Software installations and troubleshooting
- Provide limited training to users regarding how to use their computer and software - setting up shortcuts, email signatures
- This position will primarily be desktop support, but may also support existing servers (physical and virtual), systems, networks, applications, and perform analyses and make recommendations regarding this equipment and software
- Make purchasing recommendations and performs purchasing function for technology equipment
- Work as part of the MIS team and with third party vendors to develop and evaluate options in infrastructure planning to support new applications and technologies
- Function as primary on-site agent for 1 primary and 4 remote offices in the region to support user systems working in collaboration with third party help desk and using a ticketing management system
- Work as part of MIS team to develop policies and procedures for use of the network facilities and help ensure implementation
- Create and maintain documentation as required to facilitate departmental operations and complete miscellaneous paperwork including check requisitions, timesheets, in a timely and accurate manner
Qualifications for desktop specialist
- ITIL V2 or V3 Foundation Certification
- A minimum of 1year experience in a desktop support role is required
- Minimum 2 years of experience on an IT Help Desk, IT support technician or related technical assistance role required
- Familiarity with Windows 7 operating systems, Blackberry 5 and 10, Microsoft Office applications, and other standard business tools required
- Experience with BMC Trackit, inventory application or similar required
- Experience handling and managing inventory, ability to lift and move equipment up to 50 pounds while conducting inventory required