Emergency Dispatcher Job Description
Emergency dispatcher
provides centralized dispatching functions supporting company service centers using computerized dispatching and CC&B systems, telephone, and radio equipment.
Emergency Dispatcher Duties & Responsibilities
To write an effective emergency dispatcher job description, begin by listing detailed duties, responsibilities and expectations. We have included emergency dispatcher job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide emergency police, fire and medical services to the public by answering emergency 911 calls
Demonstrates thorough geographic knowledge of all service areas
Dispatching appropriate personnel and equipment
Evaluate 911 emergency calls
Caller interrogation to determine the problem and the nature of the call
Prioritize all incoming emergency and non-emergency calls
Identify the nature of emergency, level of response required, and provides this and any additional information to the responding units
Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene
Independently determines, based on local policy and procedure, appropriate jurisdiction and services to be rendered
Must operate and be proficient in computer based systems and Windows based software programs
Emergency Dispatcher Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Emergency Dispatcher
List any licenses or certifications required by the position: EMD, CPR, NAEMD, ICS, APCO, OSN, CBI, GED, CTO, BASIC
Education for Emergency Dispatcher
Typically a job would require a certain level of education.
Employers hiring for the emergency dispatcher job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, Secondary Education, Communications, Technical, Business/Administration, Communication, Graduate, Information Technology, Computer Science, Public Health
Skills for Emergency Dispatcher
Desired skills for emergency dispatcher include:
Email software
Spreadsheet
Word processing
Standard radio and telephone communications receiving and transmitting equipment
Emergency medical techniques
Procedures and guidelines to maintain compliance during emergency situations
Computer applications
Dispatching techniques and protocol
Command & Control Standard Operating Guidelines and System Status Management/Plans within 3 months of hire
CEMS Policies and Procedures
Desired experience for emergency dispatcher includes:
Must be able to obtain and maintain a State driver's license
This position is designated as Mission essential
Must attain Continuing Dispatch Education (CDE) through in-service training that is offered locally
A minimum of 3 years of work experience in Security and/or Emergency Response is required
EMT certification is preferred
Experience administering First aid and CPR (preferred)
Emergency Dispatcher Examples
1
Emergency Dispatcher Job Description
Job Description Example
Our company is looking for an emergency dispatcher. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for emergency dispatcher
- In addition, the candidate will respond appropriately to emergency call situations (911-type services) and dispatch security/fire/ambulance services
- Provide pre-arrival medical instructions during medical emergencies including CPR, obstructed airway, bleeding, stroke, diabetic issues, childbirth
- Perform duties, and is sworn in as a Deputy Clerk of Courts
- May train and direct student or temporary employees
- Ability to multi task, maintaining professionalism and accuracy while inputting call information/data into CAD
- Demonstrate ability to type 35 words per minute
- Demonstrate excellence in customer service skills when answering the telephone
- Able to maintain professionalism in high stress situations
- Demonstrate compliance with EMD processing guidelines required by the National Academy of Emergency Dispatchers with an ability to identify and escalate priority issues
- Follow up customer service calls where necessary
Qualifications for emergency dispatcher
- Certification for Basic Telecommunication, Law Enforcement Telecommunication System (CLETS), the National Crime Information Center (NCIC) and Hazardous Materials Awareness must be obtained within one year of employment
- This position is designated as a key position
- Must work a rotating 12 hour shift
- Must have excellent communication skills both oral communication and written communication
- Ability to obtain an Emergency Medical Dispatch card and follow the triage guidelines therein with 100% reliability
- Must be a team player, demonstrating the ability to interact cooperatively with peers, supervisor, and other company personnel
2
Emergency Dispatcher Job Description
Job Description Example
Our growing company is looking to fill the role of emergency dispatcher. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for emergency dispatcher
- Responds to calls for service from hospitals, medical facilities, the public, and other agencies via telephone, radio and computer-aided dispatch (CAD) systems
- Coordinates patient transport and transfer
- Schedules additional personnel (Bariatric, CCORN, ) as required
- Utilizes communication equipment and documents actions
- Generates reports using transfer-based technology (Medlert, Zoll command CAD, or other comparable technology)
- Field radio calls for emergency and non-emergency situations
- Dispatch appropriate personal based on the type of call
- Consistently stay up to date with event logistics and move Health & Safety, Ground Control and medical staff around the property to anticipate where medical calls may take place
- Coordinate with field supervisors to give breaks/lunches to field teams and document times
- Monitor GPS tracking system
Qualifications for emergency dispatcher
- ICS 100 and 700 must be completed before starting to work independently
- Certified Advanced Emergency Medical Dispatcher, or 1 year of experience
- Requires one (1) year of college with courses in business administration, computer science, or industrial management, and three (3) years progressive experience, or any equivalent combination of relevant education and experience
- Candidates should have 2 – 5 years of work experience in a 911 call center role
- Candidate must possess an Emergency Medical Dispatcher certification
- Lift or carry a minimum of 150 pounds
3
Emergency Dispatcher Job Description
Job Description Example
Our company is looking to fill the role of emergency dispatcher. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for emergency dispatcher
- Operates two-way radio to dispatch security, fire, medical and other personnel and equipment and to relay instructions or information to remove units
- May provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques
- May activate alarm system to notify fire stations
- Keep detailed computerized logs of dispatch times and incident information
- Coordinate breaks/lunches with other safety dispatchers to insure that the Command Post is continuously staffed
- Prepare after action reports for every event worked
- Reports to Health & Safety Management Team
- Assist with other essential site services as directed by the client such as alarm testing
- Operators will use a PC based workstation to provide basic telephone directory services
- Serving as a single source for incoming call information, the ideal candidate will use the tools available to quickly look up or determine the correct call placement with limited information
Qualifications for emergency dispatcher
- Have a minimum 1 year previous satisfactory work experience as a law enforcement dispatcher, or dispatcher in civilian or military environments or 1 year experience in central station alarm monitoring or 1 year experience as a security dispatcher
- Must have DCJS Central Station Dispatch License (or ability to obtain within 6 months of hiring)
- Associate Degree (AA, AAS, or AS) in business, business administration, management, education, finance, economics, healthcare, health sciences, public health, communication, computer science, information technology or related field
- Ability to work under pressure and in stressful and/or loud environments
- Experience using two-way radios
- EMT-D certification is highly desirable
4
Emergency Dispatcher Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of emergency dispatcher. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for emergency dispatcher
- Assists with operational aircraft communications, including uncontrolled airfield announcements and distributing aircraft movement reports to field camps, other stations, fire personnel and various other departments
- Coordinates radio communications as required during Fire Department, SAR or mass casualty events/drills, and conveys instructions via UHF/VHF/HF/Satellite as directed by the EOC Director
- The candidate must be flexible to work additional hours as needed to support the program
- Applications will be reviewed to determine those candidates that meet the minimum qualifications for the position
- Candidates that meet the minimum qualifications for the position will be invited to take a performance examination which is the CritiCall test
- Candidates that pass the CritiCall performance examination will be put on a list of candidates that are eligible to be referred to a background investigation, the final step in the examination process
- Perform all emergency dispatch and routine work activities in a safe team environment and follow operating discipline, procedures and practices to ensure a safe and efficient operation of assigned duties related to the function
- Individual must have the physical ability to work in a fast pace, often stressful environment while maintaining clear and concise lines of communication to emergency personnel
- Individual must be client focused, with the ability to interact with outside agencies, customers, and community
- Individual will utilize company technology to log calls and activities, including internal and external site activities
Qualifications for emergency dispatcher
- Ability to listen, build rapport easily, communicate willingness and ability to own issues and drive timely resolutions
- Having a basic understanding of medical terminology is highly desirable
- Must have and bring to the event a laptop in excellent working order
- Typing speed 45+ words a minute
- Excellent full-time benefit package including medical, dental, life, vision, disability and 401(k) with company match
- Bi-weekly accrual of Paid Time Off (PTO) hours – Three weeks of PTO within your first year of full-time employment
5
Emergency Dispatcher Job Description
Job Description Example
Our company is growing rapidly and is hiring for an emergency dispatcher. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for emergency dispatcher
- Operate radio, telephone and computer equipment at base station
- Receive and record telephone calls
- Operate equipment and enter data/queries into the appropriate computerized system
- Maintain radio, teletype and other required records
- Receive, place and redirect intra-Laboratory local, long distance, conference, and over-seas calls
- Receive emergency calls
- Maintain logs, records, call lists, and emergency instructions
- Abide by and is responsible for performing all duties in accordance with all environmental, health and safety regulations and practices pertinent to this position
- Under general supervision, dispatches work crews to investigate and respond to service requests and complaints relating to broken or damaged water or sewer mains and related appurtenances
- Positions work assigned shifts at the Department of Water Management’s central dispatch center
Qualifications for emergency dispatcher
- Must have a valid Alberta Security License
- Must have a Emergency Dispatch Certification or equivalent experience
- Must posses a Emergency Communication Diploma or Equivalent 9-1-1 dispatching experience
- Active TS/SCI with Poly level clearance required
- Must be able to work 2nd Shifts and weekends
- Must have a Dispatching Certificate IAEMPD