Truck Dispatcher Job Description
Truck Dispatcher Duties & Responsibilities
To write an effective truck dispatcher job description, begin by listing detailed duties, responsibilities and expectations. We have included truck dispatcher job description templates that you can modify and use.
Sample responsibilities for this position include:
Truck Dispatcher Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Truck Dispatcher
Typically a job would require a certain level of education.
Employers hiring for the truck dispatcher job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Primary Degree in Business, Art, Arts, Contemporary Art, Spanish, Education and Training, General Education, Accounting, Administration, English
Skills for Truck Dispatcher
Desired skills for truck dispatcher include:
Desired experience for truck dispatcher includes:
Truck Dispatcher Examples
Truck Dispatcher Job Description
- Needs to be familiar with delivery areas and must be able to assist drivers in finding jobsites
- Must learn and understand products, product mixes, and additional charges and their proper applications
- Able and willing to work overtime and varying shifts including early mornings, late afternoons, and Saturdays
- Monitor truck drivers Hours of Service, ensuring compliance with all federal and state laws and regulations
- Provide tracking updates to customer, on time pick up & delivery
- A clear understanding of truck driver and equipment locations at all times, and availability status
- Knowledgeable of pricing and market conditions
- Ensure maximum amount of miles each day / week for assigned drivers, in accordance to all federal and state laws and regulations
- Minimize amount of time drivers spend empty or not running, in accordance to all federal and state laws and regulations
- Data entry, accuracy, to ensure a positive customer experience accurate billing and payment
- Ensures that the workplace is kept in a neat, clean, tidy and safe condition
- Provide solutions based, innovative thinking
- Working with the team to achieve company goals and deadlines
- Partner with other Dispatchers and operational team members (all locations) to address all operational issues and/or opportunities
- Provides recommendations to management pertaining to operations, safety, scope of services, technology, or any other aspect of the job that may contribute to the overall growth and success of the company
- Interaction with multiple departments as required
Truck Dispatcher Job Description
- Some Reporting & Analysis
- Update customer websites as required
- Assist with haul route development
- Monitor electronic logs for DOT compliance
- Work with Management to ensure DOT compliance (paperwork)
- Assist with permitting of oversize loads
- Assist with third party timecards
- Monitor transport, gravel, concrete, and delivery hauling needs
- Help locate and coordinate trucking fleet to meet demand
- Help track and improve costs of hauling
- DAT / Internet Truck Stop
- Problem resolution and analytical ability
- Will fill in as a driver when need arises
- Train drivers in safe and efficient operations of different trucks
- Must posses an excellent safety attitude
- Must be a conscientious worker, self-motivated and detailed oriented
Truck Dispatcher Job Description
- Provide front line customer service phone support – responding to customer requests, offering solutions to meet customer needs
- Work with the Company Supervisor team on the truck lines of business
- Track driver movement
- Provide radio contact and support for the drivers
- Available to relieve evening dispatcher for vacations
- Participate in the monthly safety meeting, and practices safety regulations and requirements
- Informs Yard Manger of accident details
- 10-key by touch and computer typing skills will be used on a daily basis
- Follow and adhere to all SOX Compliance Regulations
- Provide Status Report to Management Team
- Be able to work well independently being a team player
- Knowledge of DOT regulations recommended
- Must be comfortable and confident working in a fast-paced, dead-line driven, stressful environment
- Minimum of one year of experience in truck scheduling and dispatching or industry experience
- Upstream or downstream industry experience preferred
- You possess strong communication skills with the ability to collaborate with others in order to achieve the best results and deliver the most value, and capable of working independently to manage your time to meet deadlines
Truck Dispatcher Job Description
- Taking orders from customers via telephone or email
- Creating a schedule for company drivers or contacting 3rd party haulers to pick up and deliver loads
- Providing reporting on anything that is not a "perfect" delivery such as, late, cross drop, spill, incorrect product or gallons
- Following escalation protocol for appropriate handling of less than "perfect" loads
- Entering orders in load monitoring software (TMW)
- Managing the Sales team and Customer expectations
- Weekday / weekend on call coverage rotation
- This position is a working foreman position
- Schedule and dispatch trucks for vehicle orders as scheduled
- Communicate with customers to verify vehicle ownership documentation and confirm schedule vehicle pick up
- You react quickly to problems to resolve them before they advance
- Track Insurance monthly to insure they meet Cargills requirements
- Communicate with haulers if they need to update Insurance
- Setup new haulers as needed per Cargills requirements
- Yearly have livestock haulers complete Cargills animal welfare policy
- Bachelors degree or equivalante work experience in related field
Truck Dispatcher Job Description
- Answer incoming calls related to dispatch and customer service
- Process and enter documentation data for incoming vehicle purchases into the Car Buy System
- Interview vehicles sellers for missing equipment that may require deductions
- Prepare and review documentation related to the purchase
- Maintain contact with outside Vendors
- Confirm vehicle inventory information with car buy order
- Communicates the action plan and services to be provided directly to the customer
- Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed
- Ensures all deliveries are properly coordinated by geography, weight limits, and customer need
- Coordinates the loading and departure of delivery trucks to coincide with company standards
- 4 years working experience in areas such as Supply Chain, Operations, Production, Cattle, Farming, Logistics, Transportation
- Strong basic computer skills such as Word and Excel
- Ability to work more than 50 hours per week, regular evening and weekend work and on call as needed
- Strong communication skills, verbal and written, by phone and face to face
- Ability to preform well under pressure, establishing priorities to meet deadlines
- Cattle truck dispatching