Front Desk Agent Job Description
Front Desk Agent Duties & Responsibilities
To write an effective front desk agent job description, begin by listing detailed duties, responsibilities and expectations. We have included front desk agent job description templates that you can modify and use.
Sample responsibilities for this position include:
Front Desk Agent Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Desk Agent
List any licenses or certifications required by the position: 9001, ISO
Education for Front Desk Agent
Typically a job would require a certain level of education.
Employers hiring for the front desk agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, General Education, Hospitality, Associates, Communications, Computer, Technical, Tourism, Foreign Languages, Management
Skills for Front Desk Agent
Desired skills for front desk agent include:
Desired experience for front desk agent includes:
Front Desk Agent Examples
Front Desk Agent Job Description
- Answer and direct phone calls to appropriate personnel
- Conduct wake up calls
- Maintains an inventory of vacancies, reservations and room assignments
- Possesses a working knowledge of the reservations department
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Knows daily activities and meetings taking place in the hotel
- Manages and resolves all guest complaints in a professional and courteous manner
- Processes guest check-outs and handles monetary transactions
- Maintains customers' privacy
- Maintains a high level of professional appearance and demeanor
- Spontaneity and empathy
- High school diploma or general education degree (GED), or 1-3 years related experience and/or training
- Minimum 2 years of resort or hotel experience, preferred
- 10 Key by touch, 8000 KPH preferred
- Organizational, visual, and verbal skills necessary to deliver high-quality oral and written communications in the English Language
- Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodations for the entire shift
Front Desk Agent Job Description
- Check guests in and out using an established system
- Operate a room key card machine efficiently
- Check-in guests into the computer, establishes credit and give the guest accurate information
- Proper distribution of room keys and staff keys
- Responsible for changes to guest room status
- Completes daily duties as outline on Shift Checklist
- Complete and balance the Shift Audit at the end of the day
- Responsible for maintaining a balanced cash bank
- Responsible for sign-in and sign-out of individual bank
- Check guests in upon arrival
- The candidate must be able to stand for extended periods of time and lift up tp 30 lbs
- The candidate must have an open availability to work AM and PM shifts, weekends and holidays
- Flexible for schedule to include weekends and holidays
- Preferred previous work experience in a hotel
- Must be able to stand on your feet for at least 8 hours, to check in and check out guests
- Must be able to speak and hear clearly to communicate with guests and co-workers
Front Desk Agent Job Description
- Assists employees within the Front Desk area as needed
- Checks in guests in an efficient and friendly manner, using guest name whenever possible
- Assist guests with hotel inquiries and concerns
- Ability to meet or exceed department customer service standards
- Transmits and receives telephone messages
- Notify telephone company maintenance department of switchboard operational difficulties reported by operators
- Assist with/ and expedites workflow
- Assist with issues written and oral instructions
- Studies and standardizes procedures to improve efficiency of team
- Maintains harmony among team-members
- Must also be available to work holidays
- Proficiency with basic computer programs, email, MS word
- Must be self-motivating, a team player and have a high level of guest service orientation
- Must have a professional attitude along with impeccable presentation
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and
- One to two years of luxury hotel Front Desk or Reservations experience
Front Desk Agent Job Description
- Daily check-in/out process
- Issues room keys
- Makes and confirms extended reservations
- Post charges to folio
- Log mail and packages and ensure picked up by guest
- Prepares daily reports (credit limit, cash)
- Reviews daily arrivals and departures
- Daily bucket check
- Complete shift report in a timely manner
- Able to listen and find solutions to guest problems
- Prior hotel front desk experience required
- Must have a fully flexible schedule
- Previous experience in luxury hospitality preferred
- Must be available AM/PM/weekdays, weekends and holidays
- This position requires a minimum formal education of a high school diploma and a minimum of less than six months job-related experience
- Minimum of one (1) year experience in Front Desk Operations or related area
Front Desk Agent Job Description
- Process mini mart sales
- Courteously welcome all guests and provide ultimate service to ensure guest satisfaction
- Ensure that all runs smoothly during the customer's stay
- Takes care of the guest arrival at the hotel through their payment and check-out
- Answering the telephone and handles reservations for all points of sale as needed
- Handling the cash register and billing - Keeping the accounts - reimbursements, payment and keep in touch with travel agencies
- Accurate completion of all special billing requests
- All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed
- Check-in & Check-out hotel guests in a timely and congenial manner
- Build and maintain professional relationships with guests to ensure a welcoming atmosphere
- Upon employment, all employees are required to fully comply with Newpark Resort & Hotel rules and regulations for the safe and effective operation of the facilities
- Must have NC driver license or ability to secure upon hire
- Prior front desk or customer service experience in the hospitality industry or within a hotel environment is an asset for this role but not a requirement
- Previous Front Desk Agent preferred in a luxury or ultra-luxury hotel and/ or customer service experience
- Knowledge of PMS and hotel point of sales systems
- Bachelor’s or related degree preferred