Hotel Room Attendant Job Description
Hotel room attendant
provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Sands services, features, attractions, promotions and special events.
Hotel Room Attendant Duties & Responsibilities
To write an effective hotel room attendant job description, begin by listing detailed duties, responsibilities and expectations. We have included hotel room attendant job description templates that you can modify and use.
Sample responsibilities for this position include:
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware
Interacts on occasion with guests while cleaning guest and meeting rooms
Will be able to work varied shifts – days, nights, weekends, holidays
Inspect rooms for repairs or fixtures that are not working properly
Cleans and maintains guests’ rooms, guests’ corridors, linen rooms and cupboards according to set standards and procedures
Replenishes guests’ in-room supplies
Reports damage or malfunction in rooms to Rooms Supervisor
Maintains equipment in a proper state of cleanliness and repair
Reports guest complaints to superior immediately
Reports unusual behavior or activities on floors to supervisor
Hotel Room Attendant Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Hotel Room Attendant
Typically a job would require a certain level of education.
Employers hiring for the hotel room attendant job most commonly would prefer for their future employee to have a relevant degree such as High School Degree in General Education, Education
Skills for Hotel Room Attendant
Desired skills for hotel room attendant include:
Proper maintenance and use of equipment
Services/features and local attractions/activities to anticipate and respond to guest inquiries
Principles and processes for providing customer and personal services
Promotions and events
Carpentry
Dryers
Electrical and DDC energy management systems
Engineering policies
HVAC
License in one of areas
Desired experience for hotel room attendant includes:
Collects the section key against signature and room report from the housekeeping office and return them at the end of the shift
Attends to the guest’s requests and queries courteously and promptly in the course of duty
Cleans and stores all the equipment in its proper place and keeps pantries well arranged
Re-stocks the trolley and pantries for the next day
Is present and active in the training sessions provided by the Hotel
Understands and adheres to all fire and safety procedures
Hotel Room Attendant Examples
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Hotel Room Attendant Job Description
Job Description Example
Our innovative and growing company is hiring for a hotel room attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hotel room attendant
- Keeps all housekeeping areas clean and tidy
- Keeps daily accurate records of discarded linen
- Controls daily amount of collected and received linen
- Controls daily amount of collected and received linen for and from the laundry
- Does not allow anyone to enter in guest rooms except with the approval of the supervisors
- I aware of cost savings according initiated by the department
- Is aware of costs savings regarding linen misuse, discarded linen
- Carries out any duties that supervisors may assign
- Follow payroll and key sign out procedures
- Read and understand the work report/room assignment sheet and procedures
Qualifications for hotel room attendant
- Pick up and ensure the supplies caddie is adequately and properly stocked
- Provide personalized service during stay-over housekeeping service
- Make the bed(s) and vacuum in a guest room
- Follow proper reporting procedure, which include when a room is found clean, guests refused service, or is a sleep out room to always contact the office coordinator so that another room can be assigned and marked accordingly
- Use hotel procedures for call backs on "Do Not Disturb/Privacy" rooms
- Maintain well organized, clean housekeeping cart and keep supplies well stocked
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Hotel Room Attendant Job Description
Job Description Example
Our company is looking for a hotel room attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hotel room attendant
- Restock all supplies and equipment at the end of a shift
- Remove room service glassware from room, when necessary, and notify supervisor to arrange for pickup
- Maintain ‘pars’ established in all guest rooms for linens supplies and furniture (as needed)
- Notice and report to supervisor any damage or repairs needed in assigned areas
- Offer any assistance possible to guests
- Respond properly to any hotel emergency or safety situation
- Perform other tasks or projects as assigned by supervisor or manager
- Worldwide Hotel Discounts
- The opportunity to work for an internationally recognised brand
- Discounts in our award winning Chapmans' Restaurant
Qualifications for hotel room attendant
- Experience working in a 5* hotel
- Exceptional standards and attention to detail
- Hands on & guest focused approach
- A passion for delivering high standards of guest service
- Amazing career development opportunities
- 28 days of annual leave
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Hotel Room Attendant Job Description
Job Description Example
Our innovative and growing company is hiring for a hotel room attendant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for hotel room attendant
- Staff meals on duty
- Prepares mise-en-place prior to the commencement of the service period in accordance with the established procedures
- Correctly prepares trays/trolleys for specific orders ensuring accuracy at all times
- Is responsible for the efficient collection of trays and trolleys from guest rooms and service areas, disassembling them for cleaning in accordance with the established procedures
- Is familiar with all established telephone and order taking procedures
- Is proficient in the use of Infrasys point of sale system and cashiering procedure
- Organises, sets up and delivers VIP amenities as and when required
- Responsible for cleaning all rooms assigned
- Loads linen cart with all supplies for designated work area
- Make room check at designated time marking slip vacant or occupied
Qualifications for hotel room attendant
- To ensure all storage areas are kept clean, neat and tidy at all times
- To deliver requests to guest in an efficient and courteous manner within the 10 minute standard
- Responsible for replenishment of guest complimentary water
- Responsible for the cleanliness and maintained of his work area
- Authorize to enter in guestrooms for cleaning and providing turndown services as per requirent
- Responsible for achieving and exceeding the guest satisfaction score
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Hotel Room Attendant Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of hotel room attendant. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for hotel room attendant
- Carry out any projects and assignments as directed by the housekeeping management team
- Clear and remove spots from corridor walls and doors
- Polish and clean mirrors, room numbers on guest room doors, and elevator doors
- Respond to guest questions
- Provide guest assistance, directions, and information as requested
- Report all suspicious persons or activities, hazardous conditions, , to the Safety/Security Department
- Clean guestrooms in accordance to the brand's standards for room cleanliness
- Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
- Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item
- Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines
Qualifications for hotel room attendant
- To setup and refill private mini bars in all guest rooms and serve all hotel guests
- To be familiar with all areas of the Room Service Department
- To have a complete knowledge of the room service food and beverage menu
- To restock the trolleys with all necessary items for the day
- Food & Beverage related Certificate
- Able to control the pressure
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Hotel Room Attendant Job Description
Job Description Example
Our growing company is hiring for a hotel room attendant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for hotel room attendant
- Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times
- Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests
- Washes all hard floor areas (linoleum, tile, ) by hand to remove dirt and soiled areas
- Lifts mattresses to check for soil between mattresses and under bed
- Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows
- Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas
- Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees
- Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution
- INTERNAL APPLICANTS ARE NOT ELIGIBLE FOR BONUS
- INTERNALS ARE NOT ELIGIBLE FOR SIGN ON BONUS
Qualifications for hotel room attendant
- Knowledge of Open Table System
- Ability and willingness to work a 8am to 5pm schedule which includes working on weekends and holidays
- Six (6) months of previous cleaning experience preferred
- To ensure that all sheets, duvets and towelling are changed every day as per the standard required
- Possess mobility and dexterity to make beds, dust all room surfaces, and clean all bathrooms, mirrors, and bathtubs
- Must be able to walk, stand, and work on hands and knees for long periods of time