House Manager Job Description
House manager
provides general information and inquiries to all guests and be familiar with hotel services, hours of operation, key hotel personnel, daily activities, special functions, etc.
House Manager Duties & Responsibilities
To write an effective house manager job description, begin by listing detailed duties, responsibilities and expectations. We have included house manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensures excellence of guest experience
Serve as front-of-house manager for the majority of events at Flushing Town Hall (both presented and rental), managing front-of-house staff (including reception, maintenance, and gift shop staff), and coordinating with production staff, volunteers, and any senior staff
Designate, train, and assign deputies to serve in your place when the candidate is unavailable or when a deputy would be better suited to serve the event because of language issues (When hiring and training deputies, we expect the candidate to make every effort to select deputies who, in addition to meeting other qualifications, are fluent in Mandarin and/or Korean)
Develop protocols for front-of-house staffing for different types of events, including school shows (Grades K-12, morning shows), family shows (all ages, weekend afternoons), public events, and rental events
Develop specific plans for keeping occupancy below required limits
Develop specific protocols for both assigned-seating and general-admission events
Train, manage, and schedule, and recruit event volunteers
Serve as FDNY Fire Guard, or designate a qualified substitute, for each event
Ensure that adequate, appropriate and seasonal clothing is available for each individual in the residence by replacing, purchasing and maintaining receipts
Ensure that clothing is organized and cared for appropriately
House Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for House Manager
List any licenses or certifications required by the position: CPR, BLS, ACLS, AHA, BOMA, IREM, CPM, RAMP, III, CAC
Education for House Manager
Typically a job would require a certain level of education.
Employers hiring for the house manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Management, Nursing, Business/Administration, Human Services, Hospitality, Psychology, Marketing, Communication, Social Work
Skills for House Manager
Desired skills for house manager include:
Dress code and ambience
Hotel restaurant concepts
Hotel room types
Hotel top repeat guests
Menu price range
Numbers
Packages and scheduled daily events and activities
Property features and services
Rate programs
Room availability and rates and suggestively sells
Desired experience for house manager includes:
Oversee general household operations including, but not limited to, ordering supplies, maintaining accounts, records and inventories (bedding, household items, clothing)
Ensure that residents are given consistent and ample opportunities for participating in household chores and the maintenance of personal belongings
Transport and accompany residents to clinic appointments, as necessary
Assist direct support professionals in supporting and supervising residents
Perform duties of direct support professional, as needed
Work with Residence Management to ensure that the household communication log is being used and read by staff
House Manager Examples
1
House Manager Job Description
Job Description Example
Our company is looking to fill the role of house manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for house manager
- Act in a supervisory capacity in the absence of Residence Manager, Assistant Manager
- Attend and participate in scheduled training classes, meetings and conferences
- Key Vendor Account Management (Relationships and payments to key operational vendors as it relates to the upkeep of the office build new relationships with local vendors)
- Assists with front desk reception duties, greeting guests and teammates in a friendly and professional manner
- Responsible for cash handling, computer work, open/close duties, bank deposits and accuracy in all money matters
- Responsible for monitoring sanitation standards and ensuring outlet operates to all applicable standards
- Assisting with general marketing, signage, promotions for the outlets
- Assisting with general hiring duties, training, and motivation and retention of staff
- Will work in cooperation with BOH staff to ensure quality service and product
- This position can include kitchen work, general cleaning, snow removal
Qualifications for house manager
- This Position requires excellent communication skills, both written and verbal
- 3-4 years of experience in sales for an upscale hotel
- Existing relationships with clients in the Houston, TX market
- Experience in Delphi or other Sales System preferred
- Three plus years marketing experience required
- Proficiency in MS Excel and Outlook required
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House Manager Job Description
Job Description Example
Our company is looking for a house manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for house manager
- Meet regular and VIP guests
- Attend client functions as and when required
- Entertain existing and potential clients to maintain customer loyalty
- Management of the Operational Equipment budget on a monthly base
- Consistently sets short and long-term objectives for his/her department and develops effective plans to make clear how to achieve these objectives
- Reports on a regular basis the cost of breakage
- Conducts regular training sessions
- Composes the weekly work schedule taking into account forecasted house-, banquet-and restaurant occupancies
- Reviews on a daily basis function sheets menus and banquets and checks that staffing equipment and supplies are adequate to meet needs
- Maintains control on payroll in order to meet forecasted results
Qualifications for house manager
- Ability to become ServSafe Certified within six months of employment.Operational experience with industrial kitchen equipment (dishwasher, oven, ventilation systems)
- Computer savvy with proficiency in Microsoft Office
- Professional, discreet, and calm demeanor
- Must be able to work long hours, nights, weekends and holidays
- A minimum 3 years food and beverage Front of House specific experience required
- Excellent organizational, customer service and time management skills required
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House Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of house manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for house manager
- Develop positive customer relationships, resulting in a high level of customer satisfaction
- MOD responsibilities to include effective proactive efforts and proper reactive resolutions with our guests, HANDS-ON TABLE TOUCHING (this is not a back office job), cash handling and deposits, and opening/closing checklists, etc…
- Provide in the moment coaching, on-going development/action plans and performance management for the assigned associates to support and foster exceptional performance resulting in a positive impact upon our guest’s experience!!!
- Superior project and task management skills and professional conduct
- Support Inventory/Cost Control and mitigation programs at a site level to enhance profit by reducing waste and avoiding loss
- To constantly monitor and check the personal hygiene and appearance of all staff at all times ensuring that staff are trained to be respectful and disciplined towards colleagues, the hotel, equipment and materials
- To be responsible for implementing hygiene and cleaning plan that ensures all areas are cleaned on a day-to-day basis as required
- To ensure proper care for all furniture and fixtures within the back of house
- Provide staffing for Hart House events which are coordinated by the Office of Special Events & University Ceremonies and Development and Alumni Affairs and hosted by the President and his/her spouse
- Provide household assistance for the President and his or her spouse, including grocery shopping as requested, running errands, The House Manager will maintain an account of funds to cover related household expenses including supplies, and will provide quarterly expense reports
Qualifications for house manager
- Be able to lift and carry up to 50 lbs, climb stairs, shovel decks, stand for long periods of time required
- Supervisory experience - strongly preferred (Front of House specific)
- Proven experience within a Front Office position within a 5* environment
- Conversant with standard PC packages and computerised systems
- Experience in hotel operations
- Years of vacation ownership marketing experience required
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House Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a house manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for house manager
- Meet with Stage Manager, Box Office Manager, and ushers to discuss specific event details/requirements
- Assist with merchandise sales set-up as needed
- Monitor the work of ushers/ticket takes
- Answer inquiries of patrons and Floor Managers
- Assist with inventory and cash settlement of merchandise sold at events and/or gift shop
- May work other venues
- Supervises support staff to ensure smooth day-to-day operation of Cowles House including housekeeper, student employees and cook
- Consults with Campus Parks & Planning on the continuous improvements of the Cowles House grounds and exterior maintenance
- Acts as a liaison to Physical Plant Engineering Services and staff architects on Cowles House construction projects, , deck enclosure project - this includes design work, alterations to existing structure - electrical, plumbing and heating needs, budget and production costs
- Acts as a liaison to major donors and distinguished guests to Cowles House
Qualifications for house manager
- A minimum three (3) years of supervisory experience in the timeshare or vacation ownership field
- Proficient is the use of marketing software systems & databases
- Ability to run and analyze reports for management purposes
- Proficient in reading and understanding annual budgets and Atlas statistical reporting
- Ability to carry out responsibilities in accordance with organizational policies and applicable laws
- Proficient in producing written narratives updating management on any aspect of job-related issues and/or concerns
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House Manager Job Description
Job Description Example
Our growing company is hiring for a house manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for house manager
- Management of the Annenberg Center front of house operations including ushering, handicapped access & services, concessions & merchandizing, patron amenities, parking, and pre/post-show Insights event contextualization programming
- Maintaining close contact with the Box Office for communication relative to patrons with special needs and to VIPs
- Maintaining close contact with the Operations Department for communication with regard to curtain times
- Or email resumes by clicking Apply Now below
- May open and close the facility
- Supervise the team in providing best-in-class service on a daily basis
- Coach and develop the team and drive Associate engagement
- Uphold operating procedures and service and safety standards, especially Guest Satisfaction
- Ensure all Guest areas are staffed and functioning efficiently
- Delegate tasks
Qualifications for house manager
- A minimum two (2) years of supervisory experience in the vacation ownership or timeshare field required
- Ability to understand, interpret and create spreadsheets and budgets
- Ability to make decisions based on multiple variables
- Ability to plan for department/budget needs and changes
- Excellent Knowledge of Microsoft Outlook, Word, Excel and Power Point
- Must possess an entrepreneurial spirit, be self-motivated, and enthusiastic about business