HR Supervisor Job Description
HR Supervisor Duties & Responsibilities
To write an effective HR supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included HR supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
HR Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for HR Supervisor
List any licenses or certifications required by the position: PHR, SPHR, HR, CRRN, BLS, SHRM, CP, CPR, SCP, ACCA
Education for HR Supervisor
Typically a job would require a certain level of education.
Employers hiring for the HR supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Human Resources, Business, Education, Business/Administration, Management, Technical, Business/Management, Human Resources Management, Human Resource Management, Finance
Skills for HR Supervisor
Desired skills for HR supervisor include:
Desired experience for HR supervisor includes:
HR Supervisor Examples
HR Supervisor Job Description
- Be able to communicate well both verbally and in writing
- Have a flexible approach to work and be a team player with a track record of successfully prioritising work and managing time effectively
- Be able to record information accurately
- Have experience of task coordination and employee supervision
- Respond to questions or problems that have been escalated from the Benefits Specialists
- Maintain files for 401k Rollovers, Eligible Automatic Contribution Arrangements, Hardship Withdrawals, Loans, QDROs
- Work with Towne Benefits and HR Management to assist in the evaluation of new offerings and plans for Open Enrollment each year and communicate to employees regarding new plans, changes, costs
- Work with the HRIS Administrator and the HR Compliance Officer to prepare the HRIS for OE annually, ensuring the proper setup of all required elections, applicable deductions, required notifications, acknowledgments
- Communicates with family members and beneficiaries in the event of a life insurance claim
- Represents the Company before Private, Official and Educational Organizations to promote the Company’s Interest, establishing Relationships gathering Current and Relevant Information Implements the labor Relation policies and procedures
- Previous experience with relevant HR systems, applications, and tools
- Significant business and financial acumen, general HR functional knowledge
- Analytical ability including identifying patterns, trends, associations, and cause-effect relationships from that data
- Bachelor’s degree in Human Resources, Business Administration or related field or a combination of education and experience providing equivalent knowledge
- Ability to build and manage relationships with vendors
- Additional language skills (Spanish, Italian, French, Polish)
HR Supervisor Job Description
- Coordinates the day-to-day operations of a group of employees
- Assigns, monitors and reviews progress and accuracy of work, directs efforts and provides technical guidance on more complex issues
- Supervises the preparation of reports (as required by legislation or organization needs) and research in the development of human resources policies and procedures
- Interprets and ensures consistent application of organizational policies
- Serves as liaison with the community or other outside agencies with regard to human resources activities and programs
- Manages assigned staff, which includes making employment (hire/termination/salary adjustment) decisions, reviewing employee performance, addressing escalated issues, setting priorities, distributing work, and creating professional development opportunities
- Position may be assigned to a specific targeted business area and may require additional or specific job duties related to assigned function which are not aforementioned
- Employee Relations & Engagement
- Ensure that at any time all company’s environmental, health and safety requirements are being followed
- Identifying and addressing the housing, medical, and other needs of recent immigrants
- Bachelor’s degree with 3+ years of HR operations and/or support experience
- Experience in a call Center environment, generalist or specialist role and/or HR analyst role
- Clear communication skills to help employees of all levels of the organization to effectively understand and resolve their problems
- Process improvement mind-set to build efficient and effective processes
- Ability to lead and develop team members to achieve an effective and efficient helpdesk team
- Is dedicated to providing organization systems for designing and measuring work processes
HR Supervisor Job Description
- Recruit, screen, and interview internal and external applicants to fill current or expected job vacancies
- Ensure a consistent and fair policy with all search firms with respect to submission of resumes and fees
- Evaluate selection criteria and testing techniques to ensure compliance to standards
- Responsible for Records Management for the STP site
- Understand and take account of specific legislation relating to recruiting FMLA, FSLA, ADA, WARN
- Consult on employee relations matters, job classifications, and employee morale issues
- Compile statistical HRIS reports for department
- Drive continuous improvement through trend reporting, analysis, and metric management
- Participate and lead team projects that address strategic initiatives as directed by the HR Manager
- Oversee the records retention of all Employee Personnel Files (both active and inactive employees)
- Monitoring VIP service for guests staff as needed when arriving and leaving the country
- Frequently sits for long periods of time utilizing office equipment and/or computers
- Occasionally lifts up to 20 pounds
- Depending on assignment, personnel should be aware of moving on short notice and under adverse conditions
- Familiar with local Employment Law and related regulations
- Good oral & written English and Chinese
HR Supervisor Job Description
- Manage workload and performance of HR Operations Specialists by coaching, training, developing, and supporting escalations to ensure timely and accurate question/concern resolution
- Lead delivery of accurate, timely and consistent customer support and issue resolution in a high volume work environment, balancing time sensitivity and data accuracy
- Support HR audit and compliance related activities to effectively manage risk and improve internal controls and processes, including documenting standards, oversight, training, monitoring and communication
- Lead creation, communication, and accountability of/for service level agreements (SLAs) and key performance indicators (KPIs) for HR Operations transactional processes
- Maintain and administer quality assurance and compliance initiatives by conducting periodic audits, and monitoring, coaching and assessing quality of customer service and transaction processes
- Identify gaps in capabilities based on quality assurance analysis, and implement solutions for closing gaps
- Proactively identify and drive process improvement initiatives that contribute to long-term operational excellence and align with the organizations priorities
- Actively collaborate with HR business partners and stakeholders to shape the team member experience and implement critical initiatives
- Create and deliver accurate, detailed, timely and user-friendly reports and dashboards for management and team to ensure goals of the team and organization are meet
- Participate in talent strategy and selection to ensure alignment with Academy’s culture and team retention
- Full range of developed HR competencies in organizational development, employee relations, recruiting and selection, compensation/benefits and compliance is required
- Superior communication and team leadership skills are essential
- Data entry as needed related to Employee data
- Filing/file room management/Interaction with records retention
- Manage data received and collection of such from the onboarding Process
- Create, implement and direct the service programs provided to HR customers
HR Supervisor Job Description
- Responsible for the creation and implementation and transition of metrics & processes, including tracking of data, offered by the work group
- Partners with Business Unit HR and management to ensure service expectations are met, problem resolution is completed, and review process improvement opportunities
- Facilitates review of quality outcomes, and implements changes to improve HRSC quality outcomes
- Defines and establish specific objectives and metrics for the HR Service Center in order to quantify the expectations of employees and managers regarding service
- Provides regular feedback and suggestions for performance improvements with an emphasis on coaching, relationship-building, and long-term skill development for employees
- Routinely monitors phone calls, research projects, employee data accuracy, and provides feedback to HRSC staff members, as needed
- Routinely audits Data Management Team and Contact Center procedures, processes and outcomes for best practice results
- Ensure that employees are receiving ongoing development, both through formal training programs and informal coaching sessions
- Participate in efforts to improve work process
- Evaluate staff performance, write and administer review process, including coaching and counseling employees, including the hiring of new team members
- Developed leadership and delegation skills
- Understanding of HR policies and HR law
- Strong user of technology
- Excellent oral, written, interpersonal, relationship building and partnering skills needed
- Strong business acumen with the ability to think critically, solve problems and work in an organized fashion
- Minimum of 1 year of supervision experience