Information Technology Technician Job Description
Information technology technician
provides desktop computer support which includes diagnosing and resolving any workstation operating system software, application software or hardware problems.
Information Technology Technician Duties & Responsibilities
To write an effective information technology technician job description, begin by listing detailed duties, responsibilities and expectations. We have included information technology technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Perform installation, maintenance, trouble-shooting, and decommissioning of computer components and network hardware
Assist the government in the cleanup and sanitation of computers systems if infected with viruses or classifications spills
Assist in maintaining an accurate computer systems inventory
Assist the Government in information systems design, development, interim operations and maintenance, information technology architecture, IT planning, and statistical analysis support
Applies knowledge of programming technologies to assist in firm and departmental projects
Works closely with departments on designing, developing, testing and providing deliverables
Responsible for technical writing and documentation
Update remedy and other data repositories
Must be able to perform new PC setups, per established guidelines and industry standards, troubleshoot and fix PC hardware/software problems
Maintains a working knowledge of networking, user and file security, phones, servers, backups, group policies, login scripts, software distribution technology, remote connectivity, remote client support
Information Technology Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Information Technology Technician
List any licenses or certifications required by the position: III, II, CTS, ITIL, ICND2, ICND1, MCITP, V3, MCSE, BICSI
Education for Information Technology Technician
Typically a job would require a certain level of education.
Employers hiring for the information technology technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Collage Degree in Computer Science, Education, Information Technology, Technical, Computer, Associates, Information Systems, Management, Technology, Military
Skills for Information Technology Technician
Desired skills for information technology technician include:
Basic computer hardware and application software
Range of diagnostic utilities
Active Directory administration
Multi-factor authentication
Networking management and principles
SAP authorizations
Desktop hardware
Hardware trouble shooting
Operating systems and network connectivity
Software applications
Desired experience for information technology technician includes:
Effective communication—both verbally and in written form suitable for all levels
Ability to work collectively with team supervisors and peers
Ability to work independently and manage multiple tasks simultaneously in a fast paced environment
Strong understanding of business need and ability to quickly set and adjust priorities
Dedication to maintain an organized and efficient work area, including maintenance of supplies and equipment
Ability to work in an effective and consistent manner while maintaining high quality
Information Technology Technician Examples
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Information Technology Technician Job Description
Job Description Example
Our innovative and growing company is looking for an information technology technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for information technology technician
- Responsible for sending equipment in to the proper service center for repair
- Second-level and backup first-level client support across all CSA facilities
- Support external customers/suppliers internal employees in managing user security access and use of Intranet/Extranet applications and websites
- Responsible for knowing, following and managing corporate audit and Sarbanes Oxley policies and procedures around user security access to all CSA business systems
- May come in contact with highly confidential company information or documents while performing IT services support
- Occasional travel outside of the district may be required
- Eradicate viruses, malware, spyware and other harmful programs from campus computers
- Assist other IT staff
- Documents knowledge/support materials (ex
- Of a technician
Qualifications for information technology technician
- Experience with imaging software (GHOST) and data back-up technologies
- Associates / Bachelor's Degree in Computer Science, Information Systems or other related field
- C2, ERP System (J.D
- Must be a U.S. Citizen with a current, valid U
- Bachelor’s Degree in an IT business related discipline is preferred
- Extensive knowledge base of personal computers and computer networking concepts
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Information Technology Technician Job Description
Job Description Example
Our company is looking to fill the role of information technology technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for information technology technician
- Assist in creating a structured approach for deploying new hardware and software, including procurement, testing and change management
- Monitor the fault reporting systems to ensure service delivery meets user demands, taking remedial action as appropriate
- Work within a scheduled maintenance environment
- Review and utilize existing practices and procedures
- Provide feedback on operational improvements
- Work collaboratively with other teams in providing support, troubleshooting and maintenance of systems
- Business Administration Position Description
- Organization and Roles
- Information and Communications Technology Technician
- Provides support of IT facilities, PC/Desktop, and IT End User Support and may lead some small regional or site support efforts
Qualifications for information technology technician
- Must have an active TS/SCI clearance able to obtain CI Poly Intelspace
- The successful candidate will have experience with technology licensing, installations, maintenance and repair work on computer equipment
- Other related IT certifications (A+, Microsoft Certified Professional)
- May be required to lift and carry over 50 pounds
- Bachelor’s degree or technical degree preferred
- Must be an enrolled student in Higher Education or High School
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Information Technology Technician Job Description
Job Description Example
Our growing company is hiring for an information technology technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for information technology technician
- Works with Network/Infrastructure team and Project Management to obtain status and ensure the regional voice & data network, server, storage and end-user environments are effectively maintained and supported (this is key for remote mining site locations)
- Provides support to maintain regional or site IT facilities, including working with service providers to ensure that the environment is stable and highly available
- Provides appropriate identification, escalation, and communication for regional or site issues for which they are responsible in service delivery performance
- Ensures that all regional or site IT issues for which they are responsible are tracked, takes actions towards resolution and drives issues to closure
- Supports oversight for those service providers that are involved in carrying out associated end-user support and associated proactive and preventative maintenance of regional or site IT facilities or other service delivery, as applicable
- May participate in the review, validation, accuracy and payment of IT service agreements and contracts as applicable
- Tracks end-user IT issues, coordinates resolution and ensures issues are closed
- Accurately tracks and maintains, on a timely basis, regional or site facilities and other support documentation of areas for which they are responsible
- Works with the regional Infrastructure/Network team to understand the voice, data network, server, application, storage and Active Directory environments and regional IT facilities as it relates to their support function
- Collaborates with regional teams to define processes and is responsible for regional or site implementation and compliance for processes related to IT facilities or service delivery, as applicable
Qualifications for information technology technician
- HP Hardware (Servers and Switches)
- Working knowledge of any one of the following is an asset
- 5+ years of experience in a senior network administrator support role
- Participates in regional or site IT Service delivery meetings and drives for continued improvement
- Provides timely follow-through with customers and IT peers on IT service requests and tasks for those areas they are responsible
- Participation in various IT projects as needed
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Information Technology Technician Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of information technology technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for information technology technician
- Perform and manage the administration of client accounts, permissions, and access rights commensurate with company policy and ongoing compliance efforts
- Provide first level technical support to employees, clients, and consultants
- Responsible for executing employee desk moves
- Processing and monitoring of incoming tickets and requests to ensure courteous, timely, and effective resolution of end user issues
- Manage all aspects of end user hardware including imaging, deployment, assignment, updating
- Active Directory password resets and group modifications
- Basic Office 365 administration
- Has a base knowledge of all plant business systems, including, but not limited to
- May, at times, due to the nature of duties performed, come in contact with confidential information
- Due to the nature of the job, comes in contact with all levels of the company’s personnel Cooper’s customers and vendors and must always reflect a courteous and professional attitude
Qualifications for information technology technician
- Advance knowledge of the following is required
- Microsoft Windows Server technologies
- Advanced Network Communications Troubleshooting
- University Degree or Technical Certificate or equivalent experience
- 5+ years of experience in service or technical support role
- Self-driven, with a pro-active and strategic vision of IT service delivery
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Information Technology Technician Job Description
Job Description Example
Our growing company is hiring for an information technology technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for information technology technician
- Responds to Help Desk tickets in a timely and efficient manner, resolving or escalating the problem as required
- Handles programming, implementation and configuration of network equipment
- Programs new data connections/ports as necessary
- Handles installation of UPSs for support of the communications infrastructure
- Analyzes network traffic problems, including tracing network traffic through the University network
- Monitors the data network for reliability and efficiency
- Works closely with the Data Networking Team to assist in the management of the wired and wireless networks
- Required, in the course of data equipment implementation, to install and test infrastructure cable
- Maintain a complete record of all NMCI and non-NMCI IT assets (computers, printers, scanners, copiers, projectors, ), on behalf of the MUTC On-site Representative/Lead Instructor (Property Control Program Manager)
- Conduct initial troubleshooting of all IT-related problems, and make recommendations to the MUTC Site Administrator and contractor Program Manager for problem corrections
Qualifications for information technology technician
- Possess strong IT knowledge and understanding with deep skills in IT operations, customer relationship management and outsourcing vendor relationship management
- Has 3+ years of experience and detailed knowledge of facilities and related disciplines as applicable to the region, data center, communication rooms, video conferencing, access control, copy/print, HVAC/UPS, cabling, microwave, and related services
- Experience working with radio communication devices and large scale WiFi networks
- Skilled at issue resolution
- Has a deep understanding of service level agreements and metrics
- Ability to communicate effectively, both orally and in writing, with subordinates, colleagues, clients and customers at all levels