Manager, Collections Job Description
Manager, Collections Duties & Responsibilities
To write an effective manager, collections job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, collections job description templates that you can modify and use.
Sample responsibilities for this position include:
Manager, Collections Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Collections
List any licenses or certifications required by the position: MIT, CPA, PMP, FDCPA, MBA, CICM, NACM, GOLD, FPC, CPP
Education for Manager, Collections
Typically a job would require a certain level of education.
Employers hiring for the manager, collections job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Finance, Business, Accounting, Education, Management, Economics, Business/Administration, Communication, Museum Studies, History
Skills for Manager, Collections
Desired skills for manager, collections include:
Desired experience for manager, collections includes:
Manager, Collections Examples
Manager, Collections Job Description
- Send out daily progress updates on work in process
- Travel and participate with the collections team vetting cars at auction and for private acquisition
- Participate in car shows and events
- Conduct customer account reconciliations and coordinate efforts to resolve outstanding issues
- Partner with Director of Servicing & others to develop and evaluate the team on key department metrics
- You will monitor Chargeback team’s workload and prioritize when needed
- You will provide process improvement ideas and feedback
- You will monitor daily work volumes of Collector, Biller, and A/R Specialist
- You will delegate individual projects as needed
- You will actively collect past due AIR, including resolving billing issues with assistance from the sales team
- Ensure the successful execution of a vendor management strategy in partnership with Risk, IT Security and Legal and Compliance
- Bachelor degree in Finance, Accounting, Operations, Statistics or equivalent work experience required
- 7+ years experience in Accounts Receivable, and/or Credit & Collections, in a SAP environment
- Experience in working with a Service Delivery Center preferred
- Knowledgeable of SAP/AR module
- Analytical Business Decision Support processes system reports using Business Objects desired
Manager, Collections Job Description
- Have a sound knowledge of the procedures and operating systems related to the efficient operation of the collection unit
- Ensure that safety procedures are strictly adhered to and adequately documented
- Maintain strict compliance with the Bank's and unit's security procedures with regard to assigned authorizations and responsibilities and immediately report any unusual situation or fraudulent activity to the manager
- Assist with project management and/or provides leadership for non-routine projects, , process re-engineering, special projects, and system implementation
- Lead team responsible for (i) collection and reconciliation efforts of rental and/or PO-based receivables
- Review problem and risky customer balances with Collections Supervisor and make recommendation of appropriate course of action to Senior Manager
- Devise quarterly goal plans and outline strategy for team members on aging reduction for rental and PO-based receivables and on cash applications efficiency for all receivables
- Work with the customers and Accounts Receivable team to identify internal best practices and outline strategy for receivable aging reductions and cash applications efficiency by analyzing trends, compiling and applying assumptions, and implementing process improvement initiatives
- Develop, maintain, and strengthen strong relationships with external customers through regular meetings, calls, and visits in order to partner with them to identify opportunities for process enhancement and customer payment cycle improvements and to support client-specific initiatives
- Work with internal functional groups to identify optimal processes to ensure accurate billing for collection and cash applications for rental and PO-based receivables
- Advanced PC skills, specifically with Microsoft Access and Excel, including the ability to download, import and export files, creates and utilizes pivot tables and macros
- Applicants must have previous experience working in an art or media collection
- Applicants must have a bachelor’s degree focused in art history, communications, archives or a related field
- Ability to communicate and promote the Life Picture Collection required
- Proficiency with personal computers relevant software programs and packages
- Effective leadership skills to aid in building a cohesive team developing individuals
Manager, Collections Job Description
- Handles escalated calls/emails
- Resolves collection disputes
- Maintains relationship with third party collection agencies
- Creates and maintains collection metrics
- Reviews and evaluates collection reports to optimize collection efforts
- Ad hoc reporting when necessary
- Direct cash application in multiple billing systems
- Conduct regular meetings with collection staff
- Hire and train collection staff
- Manage unapplied payments
- Results orientation with the ability to get results within tight deadlines
- Ability to maintain composure despite tight deadlines and high demand and high volumes environment
- Ability to interpret data and identify trendsPreferred Collections experience
- Fully proficient in range of Microsoft office software, Excel, PowerPoint, Outlook, Word
- Eight years of related experience with a Bachelor’s degree, or six years and a Master’s degree, in Accounting, Business or related field
- Ability to evaluate and improve processes to reduce Accounts Receivable Days Outstanding
Manager, Collections Job Description
- Monitor the team while ensuring compliance with relevant legal guidelines and achieves the best collection results for customers and the company
- Monitor daily / weekly / monthly productivity per group and per agent
- Recommend the correct allocation of resources
- Create and update call campaigns, filters, lists and report strategies
- Monitor and adjust the performance of marking systems
- Assist in the preparation of the monthly collection development summary of the Personal Loan products that are provided to the Executive Office
- Assist in ensuring that workflows in the department are adequate to provide efficient operations and meet Bank objectives
- Familiarizing themselves with the local laws and regulations of the countries supported or supervised
- Help obtain additional information from customers regarding reports of unusual operation, Know Your Customer, Required
- Monitor the performance of divisional and local initiatives through analysis of accounts and payments data activity and performance data
- Experience of having managed analytic or modelling projects by working/ guiding analysts to successful completion, on budget, on time and with financial benefits
- Has experience of application of analytical techniques gained through professional experience
- Relevant experience of working in an analytical or strategy role within financial services or an alternative data-driven organization
- Formulate the business problem and translate this into an actionable analytic plan
- Highly developed analytical skills to extract information from data and translate to business language and financial impacts
- Ability to use data to challenge current work practices
Manager, Collections Job Description
- In-depth knowledge of bookmarking strategies
- Organizational and motivational skills and the ability to prioritize and delegate all operations with a variety of complex tasks and situations on an ongoing basis
- Skills to offer coaching
- Relational databases and data scanning tools, Oracle, SQL, SAS
- Business intelligence reporting tools, Business Objects, Cognos, Tableau
- Report and analyze on effective accounting and reconciliation processes for interterritory invoices
- In collaboration with Director, CBO and Regional Controller, establish and communicate Collection Goals
- Monitor accounts aging on a daily basis
- Manage staff performance by monitoring daily activity reports and taking appropriate action
- Report weekly & monthly results -- Collections & Forecast
- A working knowledge of SAS, SQL and Excel
- Must communicate well with both staff and clients
- Experience in customer service or collection management preferred
- Bachelor's degree in nursing, management or equivalent combination of education and related experience required
- Manage, motivate and inspire a team of Data Collectors to provide a key service to the organisation and manage stakeholder expectations
- Collect, collate and ultimately deliver digitally-held communications data evidence in an appropriate format to the various clients, customers and stakeholders