Collections Job Description
Collections Duties & Responsibilities
To write an effective collections job description, begin by listing detailed duties, responsibilities and expectations. We have included collections job description templates that you can modify and use.
Sample responsibilities for this position include:
Collections Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Collections
List any licenses or certifications required by the position: ACA, CMV, NACM, FDCPA, OJT, CBF, CBA, DOT, HMRC, DRA
Education for Collections
Typically a job would require a certain level of education.
Employers hiring for the collections job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Accounting, Business, Finance, Education, Associates, Business/Administration, Management, Economics, Technical, Communication
Skills for Collections
Desired skills for collections include:
Desired experience for collections includes:
Collections Examples
Collections Job Description
- Follow agreed lines of escalation for borrowers whose debts are unsustainable or not viable
- Timely collection of all past due items (Rental, Tax, Usage, Late Fees )
- Ensure that all attempts to recover outstanding debtor accounts are pursued with the highest levels of urgency
- Notate debtor account accurately every time an attempt has been made to contact the debtor
- Maintain and update debtor account information
- Maintain promises made vs
- Maintain Departmental production standard
- Provide immediate feedback to management in regards to accounts that are "Special handling"
- Adhere to departmental lunch and break schedule
- Evaluate and conduct bi-annual appraisals
- Strong interpersonal, verbal and written communication skills with the ability to deal with difficult customers professionally and represent the company well
- A proven track record in credit management and/or collections
- Bending/stooping and squatting/crouching
- Kneeling, grasping
- Reaching outward, reaching above shoulder
- Use of hand and power tools, valid driver’s license a plus, but not a requirement
Collections Job Description
- Identify and prioritize issues impacting payment
- Daily interaction with key client personnel
- Work with Account and Program Managers to keep current with any client/customer changes
- May require root cause analysis and problem resolution
- Develop, create and analyze collection and Accounts Receivable reports
- Update customer and other stakeholder information using various software programs including UPS proprietary programs
- Interact daily with key personnel
- Will require root cause analysis and problem resolution
- Learn and master the day-to-day responsibilities of the loan collections team
- Lead, manage and supervise the day-to-day operations of a team of up to 5 collections specialists
- Ability to follow all company policies and procedures, internal departmental procedures to ensure consistent treatment of customers
- A natural leader with an open and outgoing manner
- Possesses a strong performance orientation, and a hands-on approach
- Collections and/or customer service experience – Preferred
- At least 3-5 year’s commercial credit / collection experience in a high transaction environment is preferred
- Prior SaaS experience preferred
Collections Job Description
- Monitor the performance and productivity of and operations team
- Be visible and accessible in the team to motivate, answer specialist questions and monitor productivity
- Review and approve schedules and analyze coverage to ensure scheduling meets business needs
- Provide assistance with on line payments
- Fax audits and prepare recap of accounts for billing disputes
- Contact customer regarding outstanding AR balances
- Determine where to apply credit memos
- Reconcile AR aging report against customer statements within the GL
- Set up payment arrangements, collect on past due accounts
- Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, , and adherence to the standards of responsible collection practices
- A minimum of three years of management experience within a business to business collections environment or similar process
- Must be able to achieve collection goals with minimal supervision
- This is more a light collections role/1st stages of collections
- Friendly reminder calls for 1-30 days delinquent on business loans, or lines of credit
- 1-2 years collections experience and customer service skills
- Prior transactional accounting experience
Collections Job Description
- Liaise with Center Staff to ensure verifications, authorizations, and documentation requirements meet payor requirements for claim submission
- Prepare final bill for submission, UB92 and include supporting documentation using prescribed format
- Follow up on any/all unpaid claims
- Maintain records, files and logs of claim status or other billing information as directed
- Interact with Third Party Payors as required to obtain payment for pending claims
- Refer problems or rejected claims to Specialist, Claims Resolution
- Assure accuracy of demographic information in the Billing System to ensure accurate billing and prompt payment
- Liaise with Customer Service group to enhance Customer experience by resolving timely
- Open queries
- Coordinate and support the preparation of periodic and ad-hoc reports for areas related to the assigned B2B Customer Collection portfolio as requested by management
- Strong analytical skills, good commercial awareness
- Posess a valid driver's license in the state of residence and an acceptable safe driving record
- An in-depth understanding of collections and advanced negotiation skills
- Collections experience is highly preferred
- Strong negotiation skills to resolve escalated calls
- The ability to coach less experienced collectors
Collections Job Description
- Interpersonal skills (works well with others, professional when dealing with customers)
- Monitor and manage daily workflow to ensure attainment of departmental and corporate goals (queue review)
- Decision all requests for repossessions to assure minimal losses for the company and adherence to department and legal guidelines
- Intercedes on requests with difficult customers and/or requests requiring detailed knowledge of the organization’s products/services
- Monitor the team’s collections activities
- Review current processes and procedures
- Review shippable orders in "credit review" status for release or further investigation and resolution of delinquent billings on a daily basis
- Have timely collection calls and emails on past due billings for delinquent customer accounts
- Process new customer credit applications and use commercial credit reports to establish new direct customer accounts
- Strategically reconciling customer accounts in a timely manner
- Maintain an $250Mil+ portfolio
- Resolve disputes and call customers regarding discrepancies on their accounts
- Communicate with credit, risk and AR on a regular basis to manage accounts
- Ability to work in a very fast paced, high intensity department
- Ability to organize and interpret data communicating analytic results/recommendations
- Candidates with Mortgage collections or Loss Mitigation experience WILL NOT be considered