Mortgage Specialist Job Description
Mortgage Specialist Duties & Responsibilities
To write an effective mortgage specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included mortgage specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Mortgage Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Mortgage Specialist
List any licenses or certifications required by the position: VA, FHA, CPA, GNMA, TIN, RL, SAR, LAPP, CPL, GUS
Education for Mortgage Specialist
Typically a job would require a certain level of education.
Employers hiring for the mortgage specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Education, Business, Finance, Business/Administration, Marketing, Accounting, Economics, Communication, Management, Mathematics
Skills for Mortgage Specialist
Desired skills for mortgage specialist include:
Desired experience for mortgage specialist includes:
Mortgage Specialist Examples
Mortgage Specialist Job Description
- Receive dedicated coaching, leadership support and a lending coach
- Receive credit approval team and credit escalation team support
- Have access to marketing, sales and social media support
- Be rewarded with industry-competitive compensation, benefits and bonus opportunities
- Answering a high volume of incoming / out- going calls from prospective clients
- Returning voicemails and missed calls from clients
- Confirming appointments by phone, text and email
- Microsoft Office Suite or Advanced Docs
- Office Support for Loan Officers
- Contacting and gathering information from potential clients and transferring or setting up appointments with one of our loan officers
- May train other associates
- Able to handle complex issues related to tax and or HOA payment processes
- Proficient with MS applications and Email
- Minimum of one year experience in the mortgage environment
- Strong customer service skills, detail-oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately
- An established referral network
Mortgage Specialist Job Description
- Varied other tasks as assigned by the Branch Manager
- Data entry and indexing documents
- Working on dual screens across multiple platforms
- Going through paper loan files and documents
- Uploading image to internal systems for electronic review
- Review imaged documents for accuracy, completeness and image quality
- Processing closing and compliance documents on loans
- Reviewing completed loan packages against system data
- Correcting errors to loan packages and/or system data
- Obtaining missing information and resolving exception processing issues
- Fluent in English and Farsi would be considered a huge asset
- Attend meetings and training seminars considered essential for you to provide high quality service
- A Bachelor's degree in a related field and one year of relevant experience or a college diploma and three years' relevant experience
- Diligent review of identified risk and applicable mitigation supporting loan documentation
- Fluency in English, Spanish and/or Portuguese would be considered an asset
- Accounting or Investor Reporting experience preferred
Mortgage Specialist Job Description
- Minimum 3 years of experience case managing mortgages, ideally working in mortgage centre
- Must be available to work rotating shifts, Monday to Friday from 8AM to 10PM and Saturday 9AM – 8PM
- Actively searches for sales opportunities to achieve individual sales and profitability goals
- Proactively contacts realtors and referral sources identified through the creation of national partnerships and/or creates local partnerships to lead client and realtor discussions and sell real estate lending products and insurance that meet the Bank’s mortgage growth and profitability objectives
- Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner
- Identifies client needs for banking products
- Knowledge of GSE servicing agreements and reporting requirements preferred
- Knowledge of servicing practices and systems – MSP servicing system preferred
- 4 year degree from accredited college or university preferred
- Loss analysis and loss mitigation experience preferred
- Ability to analyze, and interpret documents/reports
- Ability to exercise independent judgment to identify and resolve problems
Mortgage Specialist Job Description
- Exercises judgment to identify, diagnose, and solve problems within given rules
- Works mostly independently
- Broader work or accountabilities may be assigned as needed
- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
- In-depth understanding of the mortgage lending process and applicable regulatory requirements
- Strong interpersonal, sales, customer service, and negotiation skills
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
- Provides advice and guidance to assigned business/group on implementation of solutions
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders
- Ensures adherence to all aspects of First Principles our code of Business Conduct and Ethics which deals with individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities
- Understands risks and takes appropriate actions as they relate to personal banking, deposit and investment products, including all documentation, and any other requirements to maintain operational integrity
- Focus may be on a business/group