Partner Operations Manager Job Description
Partner operations manager
provides software support, consultation, and coordinated solutions for Microsoft Office 365 applications, such as Outlook email and calendars, SharePoint, Teams, and mobile device enterprise applications.
Partner Operations Manager Duties & Responsibilities
To write an effective partner operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included partner operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure that all orders are entered into the appropriate order management systems in accordance to processes, policies and approval matrixes, within the agreed global and regional SLAs
Ensure that customer inquiries are responded in a timely manner through emails, fax and phone within the agreed global and regional SLAs
Ensure that all Investigations regarding orders, shipments, verifications, registration and complaints are handled appropriately
Works closely with regional/local sales office to understand sales forecasting and ensure that inventory levels are appropriate to fulfill orders
Documents policies and procedures based on expertise in specific job areas
Provide other services or perform activities specific to the assigned region(s)
Schedule and perform Quarterly Business Reviews onsite with Channel Partners to review and drive operations improvement plans
Participate in all new business models planning with other functional teams to ensure that the models meet PSO Operations’ processes, systems and policies requirements
Participate actively as an integrated member of the PSO APAC Leadership Team by providing regular updates and recommendations to management
Work closely with other PSO Managers to discover best practices and drive global consistency
Partner Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Partner Operations Manager
List any licenses or certifications required by the position: CRM, DMAIC, PRINCE, PMP, PMI, ERC, CPA, SFDC
Education for Partner Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the partner operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, MBA, Finance, Engineering, Economics, Education, Computer Science, Statistics, Management, Business/Administration
Skills for Partner Operations Manager
Desired skills for partner operations manager include:
Organizational set-up to its full extent for each offer
Microsoft Office and Outlook and possess an innate ability to navigate through new software applications
E-money
QR codes
Spanish
Another Asian language is useful
Existing and emerging 3rd party data sources as needed for Analytics
Korean being most in demand
Mandarin
Microsoft Partner programs & Channel management would be
Desired experience for partner operations manager includes:
Must be able to work with a sense of urgency to address operational issues and coordinate with appropriate teams
Strong project management and analytical background
Expertise into technology partner programs and incentives as they align to partner ecosystem margin and profitability
Strong communication, core content creation and project management skills across a parallel model of future roadmap and current release cycles
B2B, IT solution expertise in the Cloud – covering SaaS, IaaS, PaaS flexible channel go to market models
Globalization/Internalization of distribution partner programs and systems are a plus
Partner Operations Manager Examples
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Partner Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of partner operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for partner operations manager
- Review partner agreements to identify, document and understand key financial terms
- Conduct ad hoc audits to certify all financial transactions comply with the key financial terms defined in the partner agreements
- Test reporting developed by IT to ensure it fully supports the key financial terms
- Develop business requirements for new or existing key financial terms and communicate them to IT
- Validate associated financial transactions are complete and accurate
- Develop detective and preventive controls to certify associated financial transactions remain complete and accurate
- Oversees and manages contracts and documentation related to all aspects of Macola’s Partner/Channel program, including agreements with resellers, referral partners, third party technology providers (e.g., providers of integrated, add-on, and complementary services)
- Identifies and troubleshoots issues
- Solicits reporting from various project sources
- Analyzes and reports data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Qualifications for partner operations manager
- Audit experience required (either internal or external)
- Proficient in reading legal documents
- Understanding of auditing and accounting
- Ability to self-motivate, take initiative and to follow through on projects
- Demonstrate strong reasoning ability
- Ability to summarize information concisely and pay strict attention to detail
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Partner Operations Manager Job Description
Job Description Example
Our company is looking for a partner operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for partner operations manager
- Liaising with HR Centre of Excellence teams to coordinate regional roll-out of HR programs and policies
- Supporting the launch of new entities
- Supports Regional teams to build strong relationships with Retailers Managers and Sales force to deliver on priorities and results
- Manage regional investments related to customer and retailer programs within forecast/budget
- Coach, train and support the development the Retail Account Representative team
- Strategizing and managing the production workflow for all events within our most strategic accounts, and also supporting the wider team in achieving targets for selection, growth and customer experience
- Write clear and concise documents (WBR, MBR and QBR) that are reviewed monthly and quarterly by the leadership team
- Coordinating with partners and internal teams to ensure accurate reporting for each event
- Monitoring sales and resolving any issues or escalations that will prevent us from delivering against our customer satisfaction accuracy, and sell-through goals
- Conduct / attend regularly scheduled meetings with key managers of the business for the purpose of reviewing progress identifying new project needs
Qualifications for partner operations manager
- Contribute to ad-hoc business projects/programs and management reporting
- Partner with the resourcing team to ensure efficient and effective recruitment practices and governance is adhered to for the division
- Must be willing to work out of an office located in Boston, MA or San Ramon, CA
- Inquisitive, questioning mindset with close attention to detail
- Team player with high level of emotional maturity
- Problem solver- Commitment to respond to challenging and varying demands of program, travel, extended working day
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Partner Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a partner operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for partner operations manager
- Work closely with the Partner team to drive initiatives, boot camps, and partner use of ProServe capability
- Coordinate capture of ProServe content and publication of content to AWS Partner Network
- Independently define analytical approaches and metrics strategy to uncover new insights and formulate recommendations that improve productivity
- Design and execute detailed plans and timelines to provide data-driven insights and recommendations to leadership
- Drive the monthly rollup of program progress and results
- Facilitate monthly cadence of deep dives on high-level strategic initiatives across the organization to ensure visibility, focus, and results
- Consistently own and deliver deep dives in the form of narratives that influence business direction
- Be the SME for all core services
- Manage cross functional teams that own a piece of the services
- Ensure operational efficiencies for all services related processes
Qualifications for partner operations manager
- 8+ years’ experience leading high-performing ambitious teams and directing work efforts in Channel Management/Partner Operations or Sales Operations
- Strong experience and working knowledge of Revenue & OPEX reporting, Partner Incentive Programs, Marketing Development Funds Management and SalesForce.com
- Proven experience mentoring and coaching individuals through re-engineering projects focused on methodology, structure and engagement
- Demonstrated ability to build and maintain relationships and navigate a large global organization using formal and informal networking skills
- Strong influencing and behavioral change management skills including conflict resolution
- Strong problem-solving ability and ability to utilize experience to improve and re-engineer processes
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Partner Operations Manager Job Description
Job Description Example
Our company is hiring for a partner operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for partner operations manager
- Create a long term plan to grow services track potential watch outs
- Assist the team with implementation of initiatives arising from external partner deal obligations and commitments including cross-functionally (community, operations, legal, digital / product, marketing, finance, accounting, brand)
- Measure, track and report KPIs for both (a) the Services Store, and (b) each individual revenue generating service or partnership / initiative associated with the Services Store
- Facilitating operational relationships with third party partners and internal customers ---holding partners accountable for performance and contractual commitments
- Identifying operational gaps in new offerings and proposing operational requirements for new projects
- Interfacing with business and technical customers, gathering requirements and producing data-driven analysis
- Developing metrics for assessing performance and trends
- You will be expected to dive deep in all areas of the credit card product
- You will be expected to demonstrate significant annual efficiency improvements
- Manage a small team consultants to administer and support all PRM systems and tools—crossing into all areas of customer contact
Qualifications for partner operations manager
- Strong facilitation and influencing skills and experience in managing stakeholder relationships, partnership and interactions
- Creativity in thinking, ideation, approach and adaptability to solve business problems and drive measurable impacts
- Ability to Travel when needed estimated at 10%
- 6-9 years in a Business Operations, Analytics or related role
- Experience with the application of DB and BI tools, KPI development and complex report automation
- Previous Channel Business or Programs experience a plus
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Partner Operations Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of partner operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for partner operations manager
- Advise the business on PRM system configuration options and solutions
- Gather business requirements and assess business impact for new implementations and deployments
- Manage critical operational support issues and coordinate with salesforce.com support team or other teams as needed
- Partner with HR and Operations leadership on business strategy and provide strategic HR coaching
- Ensure the organizational structure supports the strategic objectives of the organization
- Partner with the Human Resources and operations leadership team to develop, support, evaluate and standardize programs, processes and policies that ensure our safety culture is embraced and lived by all associates
- Responsible for developing communications strategy that includes formal meetings, informal small group meetings, focus groups, surveys
- Define and build the organization’s capabilities by identifying the talent needs of the business and assist managers with development of the next generation leaders
- Perform compensation review for hourly and salaried employees
- Serve as a credible advocate representing the needs of stakeholders and ensure/measure alignment around business results
Qualifications for partner operations manager
- Deep knowledge of project management and process optimization methodologies (DMAIC, Lean, Six Sigma)
- A demonstrated ability to successfully justify critical programs by projecting the impact through financial modeling
- Cross-functional project team leadership
- Demonstrated excellence in thought leadership and execution management
- At least 7+ years experience in a strategy, consulting, program management, or analytical role supporting a large scale, multi-geography hi-tech organization
- Bachelor's degree in economics, finance, engineering, technology or similar relevant analytical field of study